Problem changing routers.

**dm01** · 10-29-2006, 12:29 AM

My old router died, and my brother tried to connect a new one. However, the new router will not recognize signals sent by the modem.

Specifications:

Modem:
Motorola SURFboard Cable Modem
Model Number: SB5100

Old router:
D-Link 802.11g/2.46GHz Wireless Router
Model Number: DI-524

New Router:
Linksys Compact-G Wireless Router
Model Number WRT54GC

Ethernet Card:
Realtek RTL8139/810x Family Ethernet NIC

Operating System:
Windows XP SP2

My question is: is there ANY reason why the router will not recognize the modem?

**johnwill** · 10-29-2006, 02:34 PM

There shouldn't be. Normally, with a cable modem, a router should connected when reset to factory defaults.

Did you power cycle the modem? Whenever you change the attached device, you MUST cycle power for 15 seconds or so on the modem.

**dm01** · 10-29-2006, 10:54 PM

The Standby button on my modem is busted, so I can't cycle power effectively. Thank you anyways. I guess I'll have to rely on Norton to keep out hackers :

**johnwill** · 10-30-2006, 07:36 AM

There is a power plug for the modem I'll bet. Pull it out of the wall for 15 seconds.

**dm01** · 10-30-2006, 09:33 PM

Oh. I didn't realize that that was all I had to do.

I'll try that.

**dm01** · 10-30-2006, 10:00 PM

No dice. Nothing changed.

The interesting thing is, I can ping my router IP on a physical connection, but the router refuses to connect to a wider network.

**johnwill** · 10-31-2006, 02:16 PM

What does the new router's WAN status page say about the Internet connection?

**dm01** · 11-03-2006, 06:29 PM

All I had to do was allow the router IP in Norton Internet Security. I don't know why Norton allowed the previous router while blocking this one

.

10-29-2006, 12:29 AM	#1 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,473 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 Ultimate (MSDNAA I <3 you) My System	Problem changing routers. My old router died, and my brother tried to connect a new one. However, the new router will not recognize signals sent by the modem. Specifications: Modem: Motorola SURFboard Cable Modem Model Number: SB5100 Old router: D-Link 802.11g/2.46GHz Wireless Router Model Number: DI-524 New Router: Linksys Compact-G Wireless Router Model Number WRT54GC Ethernet Card: Realtek RTL8139/810x Family Ethernet NIC Operating System: Windows XP SP2 My question is: is there ANY reason why the router will not recognize the modem? __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.

10-29-2006, 02:34 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	There shouldn't be. Normally, with a cable modem, a router should connected when reset to factory defaults. Did you power cycle the modem? Whenever you change the attached device, you MUST cycle power for 15 seconds or so on the modem. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-29-2006, 10:54 PM	#3 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,473 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 Ultimate (MSDNAA I <3 you) My System	The Standby button on my modem is busted, so I can't cycle power effectively. Thank you anyways. I guess I'll have to rely on Norton to keep out hackers : __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.

10-30-2006, 07:36 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	There is a power plug for the modem I'll bet. Pull it out of the wall for 15 seconds. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-30-2006, 09:33 PM	#5 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,473 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 Ultimate (MSDNAA I <3 you) My System	Oh. I didn't realize that that was all I had to do. I'll try that. __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.

10-30-2006, 10:00 PM	#6 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,473 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 Ultimate (MSDNAA I <3 you) My System	Nope. No dice. Nothing changed. The interesting thing is, I can ping my router IP on a physical connection, but the router refuses to connect to a wider network. __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.

10-31-2006, 02:16 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	What does the new router's WAN status page say about the Internet connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-03-2006, 06:29 PM	#8 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,473 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 Ultimate (MSDNAA I <3 you) My System	Problem Solved All I had to do was allow the router IP in Norton Internet Security. I don't know why Norton allowed the previous router while blocking this one . __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.