philips SNB6500 router problems.

stevecon · 09-10-2006, 02:47 PM

I have just purchased the above device and followed the installation software and troubleshooting options from the pdf manual yet I cannot access the internet. My ISP and Philips tech support couldnt help and the shop I bought it from tested it and said it's working fine! I have a broadband connection via external modem (with ntl). Has anyone had a similar experience with this produce and/or can suggest what to do? Thanks.

**johnwill** · 09-10-2006, 03:29 PM

Reset the router to factory defaults.

Turn everything off, router, modem, computer.

Turn on the broadband modem, wait for it to connect.

Turn on the router, give it a couple of minutes to initialize.

Boot the machine.

If it's still not connected, do this:

For 98 or ME, Start, Run, COMMAND to open a DOS window:
--- or ---
For 2K or XP, Start, Run, CMD to open a DOS window:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

stevecon · 09-11-2006, 10:03 AM

Dear John,
thank you very much this seems to have done the trick. I wasted a good part of the week end trying to get this up and running; contacting the manufacturer, my ISP and the retail outlet. This would seem to be the first sort of thing to try and I am a bit dissaspointed that none of these contacts offerd this solution(the shop did offer to configure the device for a price!). Again many thanks

S Connochie

**johnwill** · 09-12-2006, 05:23 PM

Glad we got you going.

09-10-2006, 02:47 PM	#1 (permalink)
stevecon Registered User Join Date: Sep 2006 Posts: 6 OS: XP	philips SNB6500 router problems. I have just purchased the above device and followed the installation software and troubleshooting options from the pdf manual yet I cannot access the internet. My ISP and Philips tech support couldnt help and the shop I bought it from tested it and said it's working fine! I have a broadband connection via external modem (with ntl). Has anyone had a similar experience with this produce and/or can suggest what to do? Thanks.

09-10-2006, 03:29 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Reset the router to factory defaults. Turn everything off, router, modem, computer. Turn on the broadband modem, wait for it to connect. Turn on the router, give it a couple of minutes to initialize. Boot the machine. If it's still not connected, do this: For 98 or ME, Start, Run, COMMAND to open a DOS window: --- or --- For 2K or XP, Start, Run, CMD to open a DOS window: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

09-11-2006, 10:03 AM	#3 (permalink)
stevecon Registered User Join Date: Sep 2006 Posts: 6 OS: XP	Philips Router problem Dear John, thank you very much this seems to have done the trick. I wasted a good part of the week end trying to get this up and running; contacting the manufacturer, my ISP and the retail outlet. This would seem to be the first sort of thing to try and I am a bit dissaspointed that none of these contacts offerd this solution(the shop did offer to configure the device for a price!). Again many thanks S Connochie

09-12-2006, 05:23 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Glad we got you going. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience