Internet connected but I cannot use IE, MSN, Outlook

globalvision · 08-01-2006, 01:53 PM

I have tried to dial up with many ISPs. My modem can connect to the internet. The internet status is like this

The “Sent” and “Received” works fine.
However, I cannot connect to the web site or MSN. I cannot even use Outlook to send and receive mail. Please see

and

I already TURN OFF the firewall. However, it does not work.
I ran IPCONFIG. The result said MEDIA DISCONNECTED. Please see

Also, I test my modem using HELP command in my Windows XP, the result is

You can see that there are some FAIL.
I think that the problem occurred after Norton Systemworks ran Live Update and I tried to stop the process. I do not know whether during that time, Norton sent any Virus or program to lock my system or not. However, I already used Symantec Removal Utility to remove all the program. I then scanned the Virus but did not find one.
Please help if you can. With great thanks in advance.
Ying

**johnwill** · 08-01-2006, 03:44 PM

Well, you have an auto-config address, assigned when Windows can't find a DHCP server. You actually aren't connected to an Internet source. FWIW, you mentioned a dial-up modem, but I don't see any evidence of it in your IPCONFIG display.

**johnwill** · 08-01-2006, 03:47 PM

In your duplicate thread I just closed, you mentioned installing NSW. Obviously, the first step is to uninstall that completely and see if that helps. My guess is that it will.

globalvision · 08-02-2006, 03:17 AM

I already removed Norton Systemworks. It does not work.
Thanks.

**johnwill** · 08-02-2006, 06:08 AM

Try this Automated WINSOCK Fix for XP, perhaps it'll repair any damage done by NSW. Reboot and test.

If that doesn't do it, try resetting the stack to installation defaults with the following process.

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

08-01-2006, 01:53 PM	#1 (permalink)
globalvision Registered User Join Date: Aug 2006 Posts: 3 OS: Windows Xp Tablet PC	Internet connected but I cannot use IE, MSN, Outlook I have tried to dial up with many ISPs. My modem can connect to the internet. The internet status is like this The “Sent” and “Received” works fine. However, I cannot connect to the web site or MSN. I cannot even use Outlook to send and receive mail. Please see and I already TURN OFF the firewall. However, it does not work. I ran IPCONFIG. The result said MEDIA DISCONNECTED. Please see Also, I test my modem using HELP command in my Windows XP, the result is You can see that there are some FAIL. I think that the problem occurred after Norton Systemworks ran Live Update and I tried to stop the process. I do not know whether during that time, Norton sent any Virus or program to lock my system or not. However, I already used Symantec Removal Utility to remove all the program. I then scanned the Virus but did not find one. Please help if you can. With great thanks in advance. Ying

08-01-2006, 03:44 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, you have an auto-config address, assigned when Windows can't find a DHCP server. You actually aren't connected to an Internet source. FWIW, you mentioned a dial-up modem, but I don't see any evidence of it in your IPCONFIG display. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-01-2006, 03:47 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	In your duplicate thread I just closed, you mentioned installing NSW. Obviously, the first step is to uninstall that completely and see if that helps. My guess is that it will. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-02-2006, 06:08 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Try this Automated WINSOCK Fix for XP, perhaps it'll repair any damage done by NSW. Reboot and test. If that doesn't do it, try resetting the stack to installation defaults with the following process. TCP/IP stack repair options for use with Windows XP with SP2. For these commands, Start, Run, CMD to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-02-2006, 03:17 AM	#4 (permalink)
globalvision Registered User Join Date: Aug 2006 Posts: 3 OS: Windows Xp Tablet PC	I already removed Norton Systemworks. It does not work. Thanks.