Browser doesn't work when printer is off

lemonzee · 09-16-2005, 08:17 PM

Hello,

My browser doesn't work unless I turn my printer on. When my printer is off, browsing websites is really slow, and sometimes, it doesn't work at all. Even accessing my C drive takes forever.

I have a HP Photosmart 2610 printer. It's currently connected via ethernet to my wireless DSL router.

I was told I have to update USB drivers in order to remedy this. Is this correct? If so, how do I update USB drivers?

Thanks!

**keymaker** · 09-17-2005, 10:24 AM

you can go to the HP website and get the new printer drivers for your printer.

**johnwill** · 09-17-2005, 07:01 PM

If it's connected by Ethernet, why are you looking for USB drivers?

**JamesO** · 09-17-2005, 07:40 PM

Ctrl, Alt, Del. Task Manager, look at the Processes tab.

Click the CPU column and it will sort Assending or Desending.

See if there is a HP process using a lot of CPU resources when the printer is off. Compare the resoure when the printer is on. Maybe the HP software is looking for the printer when it is not there? Maybe you should unload the HP software and attempt to re-install. Or you can set up a standard TCP/IP printer port and just use the basic printer driver (it should be the DeskJet 990c?) to see how things play.

You might also disconnect the Ethernet cable to the printer when it is off to see what happens?

JamesO

09-16-2005, 08:17 PM	#1 (permalink)
lemonzee Registered User Join Date: Sep 2005 Posts: 3 OS: Win XP	Browser doesn't work when printer is off Hello, My browser doesn't work unless I turn my printer on. When my printer is off, browsing websites is really slow, and sometimes, it doesn't work at all. Even accessing my C drive takes forever. I have a HP Photosmart 2610 printer. It's currently connected via ethernet to my wireless DSL router. I was told I have to update USB drivers in order to remedy this. Is this correct? If so, how do I update USB drivers? Thanks!

09-17-2005, 10:24 AM	#2 (permalink)
keymaker Join Date: Jul 2005 Posts: 1,154 OS: windows xp	you can go to the HP website and get the new printer drivers for your printer. __________________ AVG Spybot SpywareBlaster Adware CCleaner Diskeeper ZoneAlarm

09-17-2005, 07:01 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,787 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	If it's connected by Ethernet, why are you looking for USB drivers? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

09-17-2005, 07:40 PM	#4 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,289 OS: 98SE, W2k Pro, XP Pro	Ctrl, Alt, Del. Task Manager, look at the Processes tab. Click the CPU column and it will sort Assending or Desending. See if there is a HP process using a lot of CPU resources when the printer is off. Compare the resoure when the printer is on. Maybe the HP software is looking for the printer when it is not there? Maybe you should unload the HP software and attempt to re-install. Or you can set up a standard TCP/IP printer port and just use the basic printer driver (it should be the DeskJet 990c?) to see how things play. You might also disconnect the Ethernet cable to the printer when it is off to see what happens? JamesO