[SOLVED] Can connect to router but not the internet

Sini · 11-10-2009, 06:30 PM

Hi
I have dell laptop with windows xp sp3 op system i had to rest to factory setttings after a problem but now i cannot connect to internet although i can connect to the router (ie ping the router).

Also i have ubuntu on my laptop and i can connect to the internet with no problems, but when i switch to windows i cannot connect to the internet and when i called dell they told me its an advance software issue and its a fee only service.

Also i tried the set tcp.ip written in the forum

Please Help

Thanks
Sini

**2xgrump** · 11-10-2009, 09:44 PM

Hello Sini and welcome to TSF!

Do you by any chance have any Security software installed such as McAfee, how about zonealarm? Try disabling.

Sini · 11-11-2009, 05:04 AM

Hi
Thanks i just solved the proble.
I installed the windows sp3 update and for some reason the update was not complete but the computer said that i have sp3 installed so i removed the sp3 and the internet started working when i switched back to xp sp2.
Sini

**2xgrump** · 11-11-2009, 09:51 AM

Quote:

Originally Posted by Sini

Hi
Thanks i just solved the proble.
I installed the windows sp3 update and for some reason the update was not complete but the computer said that i have sp3 installed so i removed the sp3 and the internet started working when i switched back to xp sp2.
Sini

Glad to hear that Sini..good job. Can you please mark this Thread SOLVED in Thread Tools? Thanks.

11-10-2009, 06:30 PM	#1 (permalink)
Sini Registered User Join Date: Nov 2009 Posts: 2 OS: windows xp	[SOLVED] Can connect to router but not the internet Hi I have dell laptop with windows xp sp3 op system i had to rest to factory setttings after a problem but now i cannot connect to internet although i can connect to the router (ie ping the router). Also i have ubuntu on my laptop and i can connect to the internet with no problems, but when i switch to windows i cannot connect to the internet and when i called dell they told me its an advance software issue and its a fee only service. Also i tried the set tcp.ip written in the forum Please Help Thanks Sini Last edited by Sini; 11-10-2009 at 06:47 PM.

11-10-2009, 09:44 PM	#2 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,112 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: Can connect to router but not the internet Hello Sini and welcome to TSF! Do you by any chance have any Security software installed such as McAfee, how about zonealarm? Try disabling. __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.

11-11-2009, 05:04 AM	#3 (permalink)
Sini Registered User Join Date: Nov 2009 Posts: 2 OS: windows xp	Re: Can connect to router but not the internet Hi Thanks i just solved the proble. I installed the windows sp3 update and for some reason the update was not complete but the computer said that i have sp3 installed so i removed the sp3 and the internet started working when i switched back to xp sp2. Sini