Internet connected via wifi but nothing works

becks247 · 11-09-2009, 08:34 AM

Okay i have 1 pc and a laptop connected to my internet via wifi( wireless whatvever). i also have ps3 connected and ipod touchs etc.They all seem to work fine.Im trying to connect my sisters hp laptop which is the only machine that has vista on it.It gets connected to the wifi network and have a good signal.But the internet does not work? Any suggestions?it used to work before. Thanks

**johnwill** · 11-09-2009, 08:48 AM

Does it work with a wired connection? If not, try this stack reset.

TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

becks247 · 11-09-2009, 09:04 AM

i havent tried it with wired but it should! also it use to work before.it works everywhere else but on the vista laptop.I had this problem ages ago and i think i had to change some port thing.But im not to sure..I just changed a number or something but cant remember. Also thanks for replying. I ve made threads before but this is the only one i got a reply in! I will try what you said and see what happens.

**johnwill** · 11-09-2009, 09:06 AM

Try the wired connection first. If that works, it's not stack corruption.

becks247 · 11-09-2009, 09:14 AM

the wired connection does work though.

becks247 · 11-09-2009, 02:48 PM

i dont knw what this mean but IPv4 connectvitiy is not connected and same with ipv6

**johnwill** · 11-09-2009, 05:32 PM

IPv4 is the one we're concerned with.

Remove all stored wireless network profiles, then try to connect to the wireless network. It should prompt you for the encryption key.

Let's see this after that.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

becks247 · 11-10-2009, 10:07 AM

In actually confused.when I'm putting the stuff in red it ain't doing anything?

becks247 · 11-10-2009, 10:11 AM

It's coming up up with could not find host computer , plz check name .

**johnwill** · 11-10-2009, 03:24 PM

Read the comments above in LARGE letters, you need to substitute the real data for the red values!

becks247 · 11-13-2009, 06:28 AM

This can be closed,I don't know how it started working but it has.if I knew he solution I would post it here.incase this happens to someone else.but I really don't know.it was something to do with a bridge?but thank you for ur help anyways.

**johnwill** · 11-13-2009, 08:00 AM

Yes, a network bridge would screw things up.

Since we never got to see the diagnostic data, it was hard to know that was the issue...

11-09-2009, 08:34 AM	#1 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Internet connected via wifi but nothing works Okay i have 1 pc and a laptop connected to my internet via wifi( wireless whatvever). i also have ps3 connected and ipod touchs etc.They all seem to work fine.Im trying to connect my sisters hp laptop which is the only machine that has vista on it.It gets connected to the wifi network and have a good signal.But the internet does not work? Any suggestions?it used to work before. Thanks

11-09-2009, 08:48 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 44,389 OS: Windows 7, XP-Pro, Vista, Linux	Re: Internet connected via wifi but nothing works Does it work with a wired connection? If not, try this stack reset. TCP/IP stack repair options for use with Vista or Windows 7. Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. In the command prompt window that opens, type type the following commands, each followed by the Enter key: Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-09-2009, 09:04 AM	#3 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works i havent tried it with wired but it should! also it use to work before.it works everywhere else but on the vista laptop.I had this problem ages ago and i think i had to change some port thing.But im not to sure..I just changed a number or something but cant remember. Also thanks for replying. I ve made threads before but this is the only one i got a reply in! I will try what you said and see what happens.

11-09-2009, 09:06 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 44,389 OS: Windows 7, XP-Pro, Vista, Linux	Re: Internet connected via wifi but nothing works Try the wired connection first. If that works, it's not stack corruption. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-09-2009, 09:14 AM	#5 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works the wired connection does work though.

11-09-2009, 02:48 PM	#6 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works i dont knw what this mean but IPv4 connectvitiy is not connected and same with ipv6

11-09-2009, 05:32 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 44,389 OS: Windows 7, XP-Pro, Vista, Linux	Re: Internet connected via wifi but nothing works IPv4 is the one we're concerned with. Remove all stored wireless network profiles, then try to connect to the wireless network. It should prompt you for the encryption key. Let's see this after that. Try these simple tests. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands. Do NOT include the <> either, they're just to identify the values for substitution. IPCONFIG /ALL PING <computer_IP_address> PING <default_gateway_address> PING <dns_servers> PING 74.125.45.100 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address) <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above. <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-10-2009, 10:07 AM	#8 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works In actually confused.when I'm putting the stuff in red it ain't doing anything?

11-10-2009, 10:11 AM	#9 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works It's coming up up with could not find host computer , plz check name .

11-10-2009, 03:24 PM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 44,389 OS: Windows 7, XP-Pro, Vista, Linux	Re: Internet connected via wifi but nothing works Read the comments above in LARGE letters, you need to substitute the real data for the red values! __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-13-2009, 06:28 AM	#11 (permalink)
becks247 Registered User Join Date: May 2009 Posts: 15 OS: xp	Re: Internet connected via wifi but nothing works This can be closed,I don't know how it started working but it has.if I knew he solution I would post it here.incase this happens to someone else.but I really don't know.it was something to do with a bridge?but thank you for ur help anyways.

11-13-2009, 08:00 AM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 44,389 OS: Windows 7, XP-Pro, Vista, Linux	Re: Internet connected via wifi but nothing works Yes, a network bridge would screw things up. Since we never got to see the diagnostic data, it was hard to know that was the issue... __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience