Issues loading web pages

sponger246 · 11-06-2009, 08:38 PM

Some sites keep coming up as "Internet Explorer Cannot display the webpage." Sometimes they are fine sometimes I get the message. Everything from forums to MSN (they will try to load then hang). Same issue on both wired and wireless connections.

I have tried changing channels for the wireless issue but its still there. Both computers and drivers are current on updates.

Any ideas other than reseting the router? I can do this but only as a last resort as I dont really want to go back through and set it up.

Thanks

MikenandezNST · 11-06-2009, 08:51 PM

When you say router do you refer to a second device other than the modem provided by your ISP?

sponger246 · 11-06-2009, 08:56 PM

Yes, wireless NetGear WGR614 v7

alpenadiver · 11-07-2009, 05:39 AM

try powering down both the modem and router, (remove power adapter from both) power up the modem, wait about 1 minute, then power up the router, wait another minute. see if that helps your problem.

sponger246 · 11-07-2009, 06:49 AM

That did not work.

alpenadiver · 11-07-2009, 06:56 AM

Any of these help?
http://support.microsoft.com/kb/956196

**johnwill** · 11-07-2009, 12:19 PM

Did you try connecting directly to the modem to see if this is a router or modem issue? If it's truly the router, try the following.

Some things you can try here, listed in the order you should try them.

For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems.
For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US.
For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
Update the network drivers (wired and wireless) on your computer to the latest available.
Update the firmware to the latest version available on the manufacturer's site.
Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.

OTOH, if you experience issues with the direct modem connection, let's do this.

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.

sponger246 · 11-07-2009, 06:05 PM

Looks like its not the modem. Let me play around with the router and I'll get back to you.

sponger246 · 11-07-2009, 07:13 PM

Hmmm...I see what part of the issue could be. My network connection will go from "local and internet" to just "local." So it seems that when the pages dont come up if I check fast enough, the connection is just "local." The driver for the wifi card is up to date according to the Intel website.

I have done everything else posted. Im not sure why its droping with a good signal.

sponger246 · 11-08-2009, 03:12 PM

If I do a link test through Xirrus this is what I get:
---------------------------
Link Test Result
---------------------------
DNS Server at xxx.xxx.x.x is reachable via Ping (5/5, 3ms average)

Gateway at xxx.xxx.xxx.xxx is reachable via Ping (5/5, 3ms average)

External IP at xx.xxx.xxx.xxx is not reachable via Ping

**johnwill** · 11-08-2009, 04:06 PM

If you're getting delays through the router like that, I'd suspect something is amiss with the router.

Did you try the list of fixes I posted for routers?

sponger246 · 11-08-2009, 04:10 PM

Yes, all of them...all the way down to resetting the router.

sponger246 · 11-09-2009, 09:36 AM

any other ideas?

**johnwill** · 11-09-2009, 05:44 PM

New router?

sponger246 · 11-09-2009, 06:01 PM

hope it doesent come to that since its not that old

MikenandezNST · 11-10-2009, 08:39 PM

Quote:

Originally Posted by sponger246

hope it doesent come to that since its not that old

Try setting static IP addresses in the router here is your manual for reference ftp://downloads.netgear.com/files/wgr614v7_ref_manual_20apr06.pdf

sponger246 · 11-11-2009, 12:06 PM

I set a static IP on the wireless computer, are you talking about setting a static route?

11-06-2009, 08:38 PM	#1 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Issues loading web pages Some sites keep coming up as "Internet Explorer Cannot display the webpage." Sometimes they are fine sometimes I get the message. Everything from forums to MSN (they will try to load then hang). Same issue on both wired and wireless connections. I have tried changing channels for the wireless issue but its still there. Both computers and drivers are current on updates. Any ideas other than reseting the router? I can do this but only as a last resort as I dont really want to go back through and set it up. Thanks Last edited by sponger246; 11-06-2009 at 08:49 PM.

11-06-2009, 08:51 PM	#2 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: Issues loading web pages When you say router do you refer to a second device other than the modem provided by your ISP? __________________

11-06-2009, 08:56 PM	#3 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages Yes, wireless NetGear WGR614 v7

11-07-2009, 05:39 AM	#4 (permalink)
alpenadiver Registered User Join Date: Jul 2007 Location: Alpena, Michigan Posts: 346 OS: Windows XP Pro, Windows 7 My System	Re: Issues loading web pages try powering down both the modem and router, (remove power adapter from both) power up the modem, wait about 1 minute, then power up the router, wait another minute. see if that helps your problem.

11-07-2009, 06:49 AM	#5 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages That did not work.

11-07-2009, 06:56 AM	#6 (permalink)
alpenadiver Registered User Join Date: Jul 2007 Location: Alpena, Michigan Posts: 346 OS: Windows XP Pro, Windows 7 My System	Re: Issues loading web pages Any of these help? http://support.microsoft.com/kb/956196

11-07-2009, 12:19 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Issues loading web pages Did you try connecting directly to the modem to see if this is a router or modem issue? If it's truly the router, try the following. Some things you can try here, listed in the order you should try them. For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference. Update the network drivers (wired and wireless) on your computer to the latest available. Update the firmware to the latest version available on the manufacturer's site. Reset the router to factory defaults and reconfigure. Many times these measures will resolve a lot of intermittent issues. OTOH, if you experience issues with the direct modem connection, let's do this. Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here. The link to post is near the top of the page and looks like: If you wish to post this result to a forum, please copy/paste this URL http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different! and your IP will be disguised. Copy/paste that link here. Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run. DSLReports Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-07-2009, 06:05 PM	#8 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages Looks like its not the modem. Let me play around with the router and I'll get back to you.

11-07-2009, 07:13 PM	#9 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages Hmmm...I see what part of the issue could be. My network connection will go from "local and internet" to just "local." So it seems that when the pages dont come up if I check fast enough, the connection is just "local." The driver for the wifi card is up to date according to the Intel website. I have done everything else posted. Im not sure why its droping with a good signal.

11-08-2009, 03:12 PM	#10 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages If I do a link test through Xirrus this is what I get: --------------------------- Link Test Result --------------------------- DNS Server at xxx.xxx.x.x is reachable via Ping (5/5, 3ms average) Gateway at xxx.xxx.xxx.xxx is reachable via Ping (5/5, 3ms average) External IP at xx.xxx.xxx.xxx is not reachable via Ping

11-08-2009, 04:06 PM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Issues loading web pages If you're getting delays through the router like that, I'd suspect something is amiss with the router. Did you try the list of fixes I posted for routers? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-08-2009, 04:10 PM	#12 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages Yes, all of them...all the way down to resetting the router. Last edited by sponger246; 11-08-2009 at 04:22 PM.

11-09-2009, 09:36 AM	#13 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages any other ideas?

11-09-2009, 05:44 PM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Issues loading web pages New router? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-09-2009, 06:01 PM	#15 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages hope it doesent come to that since its not that old

11-11-2009, 12:06 PM	#17 (permalink)
sponger246 Registered User Join Date: May 2008 Posts: 22 OS: Vista	Re: Issues loading web pages I set a static IP on the wireless computer, are you talking about setting a static route?