Freezing computer when connected to internet.

allaman1992 · 11-05-2009, 07:32 PM

Basically this is whats wrong. My friend's computer is windows XP and it locked up one day. This was about a week ago. Since then, they have been unable to turn it on without it going to a gray flashing screen. So I went over and took a look at it. First thing I do is disconnect the internet and turn it on. It starts up normal until everything has been loaded a window pops up that says something along the lines of install built in infrared device. So I just canceled it and that was it. But, once I connect the internet, the computer either freezes or restarts and goes to the flashing gray page. I put Hijack this on the computer and made a log. I can post the log if needed also, the built in infrared device, should I install it? It seems to come up every time the computer is turned on without internet plugged in.

**johnwill** · 11-06-2009, 08:04 AM

Sounds like the network drivers are corrupted, or some other application or service that uses the network has a problem.

Boot in Safe Mode with Networking and see if you can connect the network successfully.

11-05-2009, 07:32 PM	#1 (permalink)
allaman1992 Registered User Join Date: Nov 2009 Posts: 1 OS: Vista	Freezing computer when connected to internet. Basically this is whats wrong. My friend's computer is windows XP and it locked up one day. This was about a week ago. Since then, they have been unable to turn it on without it going to a gray flashing screen. So I went over and took a look at it. First thing I do is disconnect the internet and turn it on. It starts up normal until everything has been loaded a window pops up that says something along the lines of install built in infrared device. So I just canceled it and that was it. But, once I connect the internet, the computer either freezes or restarts and goes to the flashing gray page. I put Hijack this on the computer and made a log. I can post the log if needed also, the built in infrared device, should I install it? It seems to come up every time the computer is turned on without internet plugged in.

11-06-2009, 08:04 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,787 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Freezing computer when connected to internet. Sounds like the network drivers are corrupted, or some other application or service that uses the network has a problem. Boot in Safe Mode with Networking and see if you can connect the network successfully. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience