[SOLVED] Media Disconnected XP Pro

[wazee246]

Hi There,

I have tried several things:
Yes, I can ping 127.0.0.1 four packets sent and four received.

I just got a Dell D610, with XP Pro sp3. All the existing computers hook up to the network at work. This one does not. It will look for the network try and connect but can't. The driver is the lastest and greatest for this computer the router has the lastest firmware.

When I took the computer home it worked just fine. However, once back at the office it just does not work. Yes, the security code is correct.

Any thoughts.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• For wireless laptops, have you made SURE the wireless switch is on?
• For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[wazee246]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Phil>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Phil>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Phil>nbstat -n
'nbstat' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Phil>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : phil
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-CE-D7-C2-81

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-14-22-D1-5F-60

C:\Documents and Settings\Phil>

Here is the reponse I received. Other questions:
XP Pro SP3
Router Linksys BEFW11S4 V2 - Firm ware upto date
ISP - Sparkplug
Wireless WEP- Code is correct

As I stated yesterday I can get the computer to work at home with no issues. Only when I come into the office.

At this point I am thinking of just replacing the router.

The main computer that is wired to the system is microsoft sever 2003

Any help would be great

[johnwill]

Did you try a wired connection in the office?

[2xgrump]

Hello....

Verify that the router in your office has WEP enabled, or is it WPA? if not try changing it to WPA.
The IEEE 802.11 standard supports two types of WEP encryption: 40-bit and 128-bit. You may want verify these also.

[wazee246]

Thanks for the thoughts. I upgraded the router and that solved the problem.

Wazee

[2xgrump]

Thanks for the update Wazee and we are glad that you got it all sorted. We will appreciate it if you can mark this thread solved from the Thread Tools.