Re: "Network Cable Unplugged" Error

paddy55 · 11-02-2009, 07:31 AM

I have a similar problem and would be grateful for assistance. Until recently, I had only one computer system with XP PRO and a wireless router. I had no trouble connecting to the internet (in fact, I am doing it now on this system). However, last week, I bought a new super duper system with Windows 7, 64 bit. I unplugged the modem cable from the old system and plugged in to the new system. On booting, I was not able to connect to the internet and got the message "connecting through WAN miniport PPOE" and the further error message " cable unplugged" which of course it was not. Below is a copy of my communication log. What should I do to enable me to get an internet connection?

Remote Access Diagnostic Report
Report Version: 1.0
Date and Time: 02/Nov/09 11:32:02 PM
Username: Patrick-PC\Patrick
Computer Name: PATRICK-PC
Windows Directory: C:\Windows
Windows Version: 7600.PRO.AMD64

Table Of Contents
Tracing and Event Logs
Tracing Logs
DllHost_RASAPI32.LOG
DllHost_RASGCW.LOG
DllHost_RASMANCS.LOG
Explorer_RASAPI32.LOG
Explorer_RASMANCS.LOG
IpHlpSvc.LOG
KMDDSP.LOG
mmc_RASAPI32.LOG
mmc_RASDLG.LOG
mmc_RASMANCS.LOG
NDPTSP.LOG
PPP.LOG
RASCCP.LOG
RASEAP.LOG
RASIPCP.LOG
RASIPHLP.LOG
RASIPV6CP.LOG
RASMAN.LOG
RASPAP.LOG
RASPLAP.LOG
RASTAPI.LOG
svchost_RASAPI32.LOG
svchost_RASCHAP.LOG
svchost_RASDLG.LOG
svchost_RASMANCS.LOG
tapi32.LOG
tapisrv.LOG
VPNIKE.LOG
xwizard_RASAPI32.LOG
xwizard_RASDLG.LOG
xwizard_RASGCW.LOG
xwizard_RASMANCS.LOG
Modem Logs
Connection Manager Logs
IP Security Log
Remote Access Event Logs
Security Event Logs
Installation Information
Information Files
Installation Check
Installed Networking Components
Registry Check
Configuration Information
Installed Devices
Process Information
Command-Line Utilities
arp.exe -a
ipconfig.exe /all
ipconfig.exe /displaydns
route.exe print
net.exe start
netstat.exe -e
netstat.exe -o
netstat.exe -s
netstat.exe -n
nbtstat.exe -c
nbtstat.exe -n
nbtstat.exe -r
nbtstat.exe -S
netsh.exe dump
Phone Book Files
System Information Report

Tracing Logs [ Table Of Contents ]
DllHost_RASAPI32.LOG [ Table Of Contents ]
-------------------------------------------------------------------------------
C:\Windows\tracing\DllHost_RASAPI32.LOG
-------------------------------------------------------------------------------

[2260] 11-02 16:56:39:977: RasSetEntryPropertiesW
[2260] 11-02 16:56:39:977: LoadRasmanDll
[2260] 11-02 16:56:39:977: GetPbkAndEntryName
[2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk (null), flags 128
[2260] 11-02 16:56:39:977: GetUserPreferences(m=0)
[2260] 11-02 16:56:39:977: RegOpenKeyEx=2
[2260] 11-02 16:56:39:977: GetUserPreferences=0
[2260] 11-02 16:56:39:977: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection"
[2260] 11-02 16:56:39:977:
Before LoadPortsList2 in ReadEntryList()
[2260] 11-02 16:56:39:977: LoadPortsList2
[2260] 11-02 16:56:39:977: GetRasPorts
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=603,c=14
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=0,c=14
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:977: RasGetDevConfig=603
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:977: RasGetDevConfig=0
[2260] 11-02 16:56:39:977: SanitizeUnimodemBlob: mdm prot=0
[2260] 11-02 16:56:39:977: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2260] 11-02 16:56:39:977: StringCchCopy failed due to error 0x8007007a
[2260] 11-02 16:56:39:977: LoadPortsList=0
[2260] 11-02 16:56:39:977: successfully finished LoadPortsList2 in ReadEntryList()

[2260] 11-02 16:56:39:977: Reading media group "rastapi"
[2260] 11-02 16:56:39:977: New link format
[2260] 11-02 16:56:39:977:
DUPTEST:Port in this media
[2260] 11-02 16:56:39:977: Port=PPPoE4-0
[2260] 11-02 16:56:39:977:
Trying to match the phonebook port in the system ports
[2260] 11-02 16:56:39:977: Port configured
[2260] 11-02 16:56:39:977: Reading device group "PPPoE"
[2260] 11-02 16:56:39:977: Device List after deleting dupe
[2260] 11-02 16:56:39:977: Device List after deleting dupe
[2260] 11-02 16:56:39:977: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1
[2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0
[2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 128
[2260] 11-02 16:56:39:977: IsPublicPhonebook=0
[2260] 11-02 16:56:39:977: path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: full path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:56:39:977: FindFirstFile failed with 0x2
[2260] 11-02 16:56:39:977: ReadRasFile: File C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk does not exist
[2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of myuse profiles set 0
[2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0
[2260] 11-02 16:56:39:977: DwReadEntryFromSystem for rasphone.pbk failed with 623
[2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 128
[2260] 11-02 16:56:39:977: IsPublicPhonebook=1
[2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection"
[2260] 11-02 16:56:39:977:
Before LoadPortsList2 in ReadEntryList()
[2260] 11-02 16:56:39:977: LoadPortsList2
[2260] 11-02 16:56:39:977: GetRasPorts
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=603,c=14
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=0,c=14
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:977: RasGetDevConfig=603
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:977: RasGetDevConfig=0
[2260] 11-02 16:56:39:977: SanitizeUnimodemBlob: mdm prot=0
[2260] 11-02 16:56:39:977: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2260] 11-02 16:56:39:977: StringCchCopy failed due to error 0x8007007a
[2260] 11-02 16:56:39:977: LoadPortsList=0
[2260] 11-02 16:56:39:977: successfully finished LoadPortsList2 in ReadEntryList()

[2260] 11-02 16:56:39:977: Reading media group "rastapi"
[2260] 11-02 16:56:39:977: New link format
[2260] 11-02 16:56:39:977:
DUPTEST:Port in this media
[2260] 11-02 16:56:39:977: Port=PPPoE4-0
[2260] 11-02 16:56:39:977:
Trying to match the phonebook port in the system ports
[2260] 11-02 16:56:39:977: Port configured
[2260] 11-02 16:56:39:977: Reading device group "PPPoE"
[2260] 11-02 16:56:39:977: Device List after deleting dupe
[2260] 11-02 16:56:39:977: Device List after deleting dupe
[2260] 11-02 16:56:39:977: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1
[2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0
[2260] 11-02 16:56:39:977: GetPbkAndEntryName. rc=0x26f
[2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk (null), flags 128
[2260] 11-02 16:56:39:977: GetUserPreferences(m=0)
[2260] 11-02 16:56:39:977: RegOpenKeyEx=2
[2260] 11-02 16:56:39:977: GetUserPreferences=0
[2260] 11-02 16:56:39:977: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection"
[2260] 11-02 16:56:39:977:
Before LoadPortsList2 in ReadEntryList()
[2260] 11-02 16:56:39:977: LoadPortsList2
[2260] 11-02 16:56:39:977: GetRasPorts
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=603,c=14
[2260] 11-02 16:56:39:977: RasPortEnum...
[2260] 11-02 16:56:39:977: RasPortEnum=0,c=14
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:977: RasGetDevConfig=603
[2260] 11-02 16:56:39:977: RasGetDevConfig
[2260] 11-02 16:56:39:992: RasGetDevConfig=0
[2260] 11-02 16:56:39:992: SanitizeUnimodemBlob: mdm prot=0
[2260] 11-02 16:56:39:992: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2260] 11-02 16:56:39:992: StringCchCopy failed due to error 0x8007007a
[2260] 11-02 16:56:39:992: LoadPortsList=0
[2260] 11-02 16:56:39:992: successfully finished LoadPortsList2 in ReadEntryList()

[2260] 11-02 16:56:39:992: Reading media group "rastapi"
[2260] 11-02 16:56:39:992: New link format
[2260] 11-02 16:56:39:992:
DUPTEST:Port in this media
[2260] 11-02 16:56:39:992: Port=PPPoE4-0
[2260] 11-02 16:56:39:992:
Trying to match the phonebook port in the system ports
[2260] 11-02 16:56:39:992: Port configured
[2260] 11-02 16:56:39:992: Reading device group "PPPoE"
[2260] 11-02 16:56:39:992: Device List after deleting dupe
[2260] 11-02 16:56:39:992: Device List after deleting dupe
[2260] 11-02 16:56:39:992: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:56:39:992: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1
[2260] 11-02 16:56:39:992: ReadPhonebookFile returns 0
[2260] 11-02 16:56:39:992: RasEntryToPhonebookEntry
[2260] 11-02 16:56:39:992: LoadPortsList2
[2260] 11-02 16:56:39:992: GetRasPorts
[2260] 11-02 16:56:39:992: RasPortEnum...
[2260] 11-02 16:56:39:992: RasPortEnum=603,c=14
[2260] 11-02 16:56:39:992: RasPortEnum...
[2260] 11-02 16:56:39:992: RasPortEnum=0,c=14
[2260] 11-02 16:56:39:992: RasGetDevConfig
[2260] 11-02 16:56:39:992: RasGetDevConfig=603
[2260] 11-02 16:56:39:992: RasGetDevConfig
[2260] 11-02 16:56:39:992: RasGetDevConfig=0
[2260] 11-02 16:56:39:992: SanitizeUnimodemBlob: mdm prot=0
[2260] 11-02 16:56:39:992: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2260] 11-02 16:56:39:992: StringCchCopy failed due to error 0x8007007a
[2260] 11-02 16:56:39:992: LoadPortsList=0
[2260] 11-02 16:56:39:992: WritePhonebookFile
[2260] 11-02 16:56:39:992: ModifyEntryList: Number of connections written 2
[2260] 11-02 16:56:39:992: RASSQM: In WritePhonebookFile Number of alluser profiles set 2
[2260] 11-02 16:56:39:992: IsRouterPhonebook: pbk=rasphone.pbk
[2260] 11-02 16:56:39:992: IsPublicPhonebook=1
[2260] 11-02 16:56:39:992: RasGetAutodialAddressW
[2260] 11-02 16:57:04:765: RasValidateEntryNameW
[2260] 11-02 16:57:04:765: GetPbkAndEntryName
[2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk (null), flags 1160
[2260] 11-02 16:57:04:765: GetUserPreferences(m=0)
[2260] 11-02 16:57:04:765: RegOpenKeyEx=2
[2260] 11-02 16:57:04:765: GetUserPreferences=0
[2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:57:04:765: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:57:04:765: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection"
[2260] 11-02 16:57:04:765: Reading media group "rastapi"
[2260] 11-02 16:57:04:765: New link format
[2260] 11-02 16:57:04:765:
DUPTEST:Port in this media
[2260] 11-02 16:57:04:765: Port=PPPoE4-0
[2260] 11-02 16:57:04:765: TESTDU:port is still not configured by matching in the system ports
[2260] 11-02 16:57:04:765: TESTDU: port Not configured from NT4 conversion

[2260] 11-02 16:57:04:765: TESTDU:port is still not configured, set the default in ppblink
[2260] 11-02 16:57:04:765: SetDefaultModemSettings(bps=0)=1
[2260] 11-02 16:57:04:765: TESTDU:port is still not configured
[2260] 11-02 16:57:04:765: Reading device group "PPPoE"
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection 2"
[2260] 11-02 16:57:04:765: Reading media group "rastapi"
[2260] 11-02 16:57:04:765: New link format
[2260] 11-02 16:57:04:765:
DUPTEST:Port in this media
[2260] 11-02 16:57:04:765: Port=PPPoE4-0
[2260] 11-02 16:57:04:765: TESTDU:port is still not configured by matching in the system ports
[2260] 11-02 16:57:04:765: TESTDU: port Not configured from NT4 conversion

[2260] 11-02 16:57:04:765: TESTDU:port is still not configured, set the default in ppblink
[2260] 11-02 16:57:04:765: SetDefaultModemSettings(bps=0)=1
[2260] 11-02 16:57:04:765: TESTDU:port is still not configured
[2260] 11-02 16:57:04:765: Reading device group "PPPoE"
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:57:04:765: RASSQM: In ReadPhonebookFile Number of alluser profiles set 2
[2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0
[2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x0
[2260] 11-02 16:57:04:765: RasGetEntryHrasconn
[2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1
[2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1
[2260] 11-02 16:57:04:765: GetUserPreferences(m=0)
[2260] 11-02 16:57:04:765: RegOpenKeyEx=2
[2260] 11-02 16:57:04:765: GetUserPreferences=0
[2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:57:04:765: RasDeleteEntryW
[2260] 11-02 16:57:04:765: RasDeleteEntryInternal
[2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1
[2260] 11-02 16:57:04:765: GetPbkAndEntryName
[2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk (null), flags 136
[2260] 11-02 16:57:04:765: GetUserPreferences(m=0)
[2260] 11-02 16:57:04:765: RegOpenKeyEx=2
[2260] 11-02 16:57:04:765: GetUserPreferences=0
[2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:57:04:765: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:57:04:765: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection"
[2260] 11-02 16:57:04:765:
Before LoadPortsList2 in ReadEntryList()
[2260] 11-02 16:57:04:765: LoadPortsList2
[2260] 11-02 16:57:04:765: GetRasPorts
[2260] 11-02 16:57:04:765: RasPortEnum...
[2260] 11-02 16:57:04:765: RasPortEnum=603,c=14
[2260] 11-02 16:57:04:765: RasPortEnum...
[2260] 11-02 16:57:04:765: RasPortEnum=0,c=14
[2260] 11-02 16:57:04:765: RasGetDevConfig
[2260] 11-02 16:57:04:765: RasGetDevConfig=603
[2260] 11-02 16:57:04:765: RasGetDevConfig
[2260] 11-02 16:57:04:765: RasGetDevConfig=0
[2260] 11-02 16:57:04:765: SanitizeUnimodemBlob: mdm prot=0
[2260] 11-02 16:57:04:765: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2260] 11-02 16:57:04:765: StringCchCopy failed due to error 0x8007007a
[2260] 11-02 16:57:04:765: LoadPortsList=0
[2260] 11-02 16:57:04:765: successfully finished LoadPortsList2 in ReadEntryList()

[2260] 11-02 16:57:04:765: Reading media group "rastapi"
[2260] 11-02 16:57:04:765: New link format
[2260] 11-02 16:57:04:765:
DUPTEST:Port in this media
[2260] 11-02 16:57:04:765: Port=PPPoE4-0
[2260] 11-02 16:57:04:765:
Trying to match the phonebook port in the system ports
[2260] 11-02 16:57:04:765: Port configured
[2260] 11-02 16:57:04:765: Reading device group "PPPoE"
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection 2"
[2260] 11-02 16:57:04:765: Reading media group "rastapi"
[2260] 11-02 16:57:04:765: New link format
[2260] 11-02 16:57:04:765:
DUPTEST:Port in this media
[2260] 11-02 16:57:04:765: Port=PPPoE4-0
[2260] 11-02 16:57:04:765:
Trying to match the phonebook port in the system ports
[2260] 11-02 16:57:04:765: Port configured
[2260] 11-02 16:57:04:765: Reading device group "PPPoE"
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: Device List after deleting dupe
[2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:57:04:765: RASSQM: In ReadPhonebookFile Number of alluser profiles set 2
[2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0
[2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x0
[2260] 11-02 16:57:04:765: RasGetEntryHrasconn
[2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1
[2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1
[2260] 11-02 16:57:04:765: GetUserPreferences(m=0)
[2260] 11-02 16:57:04:765: RegOpenKeyEx=2
[2260] 11-02 16:57:04:765: GetUserPreferences=0
[2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet)
[2260] 11-02 16:57:04:765: WritePhonebookFile
[2260] 11-02 16:57:04:765: ModifyEntryList: Number of connections written 1
[2260] 11-02 16:57:04:765: DeleteAllHiddenProfile: ++
[2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3
[2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3
[2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3
[2260] 11-02 16:57:04:765: GetPbkAndEntryName
[2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk, flags 1032
[2260] 11-02 16:57:04:765: IsPublicPhonebook=0
[2260] 11-02 16:57:04:765: path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk
[2260] 11-02 16:57:04:765: full path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk
[2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0

[2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0
[2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0
[2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x26f
[2260] 11-02 16:57:04:765: DeleteAllHiddenProfile: GetPbkAndEntryName for Entry Broadband Connection 2 in the file failed. Error 623
[2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3
[2260] 11-02 16:57:04:765: WritePhonebookFile: DeleteAllHiddenProfile: failed 623
[2260] 11-02 16:57:04:765: RASSQM: In WritePhonebookFile Number of alluser profiles set 1
[2260] 11-02 16:57:04:875: IsRouterPhonebook: pbk=rasphone.pbk
[2260] 11-02 16:57:04:875: IsPublicPhonebook=1
[2260] 11-02 16:57:04:875: RasGetAutodialAddressW
[2260] 11-02 16:57:04:875: RasDeleteEntryInternal 0
[2376] 11-02 16:57:04:984: DwEnumEntryDetails
[2376] 11-02 16:57:04:984: IsPublicPhonebook=1
[2376] 11-02 16:57:04:984: IsRasmanServiceRunning=1
[2376] 11-02 16:57:04:984: IsRasmanServiceRunning=1
[2376] 11-02 16:57:04:984: ReadPhonebookFileEx: called for pbk C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 8
[2376] 11-02 16:57:04:984: IsPublicPhonebook=1
[2376] 11-02 16:57:04:984: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2376] 11-02 16:57:04:984: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[2376] 11-02 16:57:04:984: IsVirtualizationNeeded: return value = 0

[2376] 11-02 16:57:04:984: ENTRY: Reading "Broadband Connection"
[2376] 11-02 16:57:04:984:
Before LoadPortsList2 in ReadEntryList()
[2376] 11-02 16:57:04:984: LoadPortsList2
[2376] 11-02 16:57:04:984: GetRasPorts
[2376] 11-02 16:57:04:984: RasPortEnum...
[2376] 11-02 16:57:04:984: RasPortEnum=603,c=14
[2376] 11-02 16:57:04:984: RasPortEnum...
[2376] 11-02 16:57:04:984: RasPortEnum=0,c=14
[2376] 11-02 16:57:04:984: RasGetDevConfig
[2376] 11-02 16:57:04:984: RasGetDevConfig=603
[2376] 11-02 16:57:04:984: RasGetDevConfig
[2376] 11-02 16:57:04:984: RasGetDevConfig=0
[2376] 11-02 16:57:04:984: SanitizeUnimodemBlob: mdm prot=0
[2376] 11-02 16:57:04:984: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0
[2376] 11-02 16:57:04:984: StringCchCopy failed due to error 0x8007007a
[2376] 11-02 16:57:04:984: LoadPortsList=0
[2376] 11-02 16:57:04:984: successfully finished LoadPortsList2 in ReadEntryList()

[2376] 11-02 16:57:04:984: Reading media group "rastapi"
[2376] 11-02 16:57:04:984: New link format
[2376] 11-02 16:57:04:984:
DUPTEST:Port in this media
[2376] 11-02 16:57:04:984: Port=PPPoE4-0
[2376] 11-02 16:57:04:984:
Trying to match the phonebook port in the system ports
[2376] 11-02 16:57:04:984: Port configured
[2376] 11-02 16:57:04:984: Reading device group "PPPoE"
[2376] 11-02 16:57:04:984: Device List after deleting dupe
[2376] 11-02 16:57:04:984: Device List after deleting dupe
[2376] 11-02 16:57:04:984: ReadRasFile: ReadEntryList returned 0
[2376] 11-02 16:57:04:984: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1
[2376] 11-02 16:57:04:984: ReadPhonebookFile returns 0
[2376] 11-02 16:57:04:984

**johnwill** · 11-02-2009, 12:05 PM

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.

**johnwill** · 11-02-2009, 12:05 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

paddy55 · 11-03-2009, 04:50 PM

Thanks for your support. I tried everything but could not get the Miniport to work. And then I found two things that did work viz. 1) I installed the PCI card from the previous computer and that worked and 2) I found a ready-made slot at the back of the computer. I plugged the cable in there and it worked. I am happy now with solution no. 2.

11-02-2009, 07:31 AM	#1 (permalink)
paddy55 Registered User Join Date: Nov 2009 Posts: 2 OS: Windows 7, 64 bit	Re: "Network Cable Unplugged" Error I have a similar problem and would be grateful for assistance. Until recently, I had only one computer system with XP PRO and a wireless router. I had no trouble connecting to the internet (in fact, I am doing it now on this system). However, last week, I bought a new super duper system with Windows 7, 64 bit. I unplugged the modem cable from the old system and plugged in to the new system. On booting, I was not able to connect to the internet and got the message "connecting through WAN miniport PPOE" and the further error message " cable unplugged" which of course it was not. Below is a copy of my communication log. What should I do to enable me to get an internet connection? Remote Access Diagnostic Report Report Version: 1.0 Date and Time: 02/Nov/09 11:32:02 PM Username: Patrick-PC\Patrick Computer Name: PATRICK-PC Windows Directory: C:\Windows Windows Version: 7600.PRO.AMD64 Table Of Contents Tracing and Event Logs Tracing Logs DllHost_RASAPI32.LOG DllHost_RASGCW.LOG DllHost_RASMANCS.LOG Explorer_RASAPI32.LOG Explorer_RASMANCS.LOG IpHlpSvc.LOG KMDDSP.LOG mmc_RASAPI32.LOG mmc_RASDLG.LOG mmc_RASMANCS.LOG NDPTSP.LOG PPP.LOG RASCCP.LOG RASEAP.LOG RASIPCP.LOG RASIPHLP.LOG RASIPV6CP.LOG RASMAN.LOG RASPAP.LOG RASPLAP.LOG RASTAPI.LOG svchost_RASAPI32.LOG svchost_RASCHAP.LOG svchost_RASDLG.LOG svchost_RASMANCS.LOG tapi32.LOG tapisrv.LOG VPNIKE.LOG xwizard_RASAPI32.LOG xwizard_RASDLG.LOG xwizard_RASGCW.LOG xwizard_RASMANCS.LOG Modem Logs Connection Manager Logs IP Security Log Remote Access Event Logs Security Event Logs Installation Information Information Files Installation Check Installed Networking Components Registry Check Configuration Information Installed Devices Process Information Command-Line Utilities arp.exe -a ipconfig.exe /all ipconfig.exe /displaydns route.exe print net.exe start netstat.exe -e netstat.exe -o netstat.exe -s netstat.exe -n nbtstat.exe -c nbtstat.exe -n nbtstat.exe -r nbtstat.exe -S netsh.exe dump Phone Book Files System Information Report Tracing Logs [ Table Of Contents ] DllHost_RASAPI32.LOG [ Table Of Contents ] ------------------------------------------------------------------------------- C:\Windows\tracing\DllHost_RASAPI32.LOG ------------------------------------------------------------------------------- [2260] 11-02 16:56:39:977: RasSetEntryPropertiesW [2260] 11-02 16:56:39:977: LoadRasmanDll [2260] 11-02 16:56:39:977: GetPbkAndEntryName [2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk (null), flags 128 [2260] 11-02 16:56:39:977: GetUserPreferences(m=0) [2260] 11-02 16:56:39:977: RegOpenKeyEx=2 [2260] 11-02 16:56:39:977: GetUserPreferences=0 [2260] 11-02 16:56:39:977: User is an admin or power user. (or no user context yet) [2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection" [2260] 11-02 16:56:39:977: Before LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:977: LoadPortsList2 [2260] 11-02 16:56:39:977: GetRasPorts [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=603,c=14 [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=0,c=14 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:977: RasGetDevConfig=603 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:977: RasGetDevConfig=0 [2260] 11-02 16:56:39:977: SanitizeUnimodemBlob: mdm prot=0 [2260] 11-02 16:56:39:977: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2260] 11-02 16:56:39:977: StringCchCopy failed due to error 0x8007007a [2260] 11-02 16:56:39:977: LoadPortsList=0 [2260] 11-02 16:56:39:977: successfully finished LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:977: Reading media group "rastapi" [2260] 11-02 16:56:39:977: New link format [2260] 11-02 16:56:39:977: DUPTEST:Port in this media [2260] 11-02 16:56:39:977: Port=PPPoE4-0 [2260] 11-02 16:56:39:977: Trying to match the phonebook port in the system ports [2260] 11-02 16:56:39:977: Port configured [2260] 11-02 16:56:39:977: Reading device group "PPPoE" [2260] 11-02 16:56:39:977: Device List after deleting dupe [2260] 11-02 16:56:39:977: Device List after deleting dupe [2260] 11-02 16:56:39:977: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1 [2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0 [2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 128 [2260] 11-02 16:56:39:977: IsPublicPhonebook=0 [2260] 11-02 16:56:39:977: path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: full path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:56:39:977: FindFirstFile failed with 0x2 [2260] 11-02 16:56:39:977: ReadRasFile: File C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk does not exist [2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of myuse profiles set 0 [2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0 [2260] 11-02 16:56:39:977: DwReadEntryFromSystem for rasphone.pbk failed with 623 [2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 128 [2260] 11-02 16:56:39:977: IsPublicPhonebook=1 [2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection" [2260] 11-02 16:56:39:977: Before LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:977: LoadPortsList2 [2260] 11-02 16:56:39:977: GetRasPorts [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=603,c=14 [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=0,c=14 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:977: RasGetDevConfig=603 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:977: RasGetDevConfig=0 [2260] 11-02 16:56:39:977: SanitizeUnimodemBlob: mdm prot=0 [2260] 11-02 16:56:39:977: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2260] 11-02 16:56:39:977: StringCchCopy failed due to error 0x8007007a [2260] 11-02 16:56:39:977: LoadPortsList=0 [2260] 11-02 16:56:39:977: successfully finished LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:977: Reading media group "rastapi" [2260] 11-02 16:56:39:977: New link format [2260] 11-02 16:56:39:977: DUPTEST:Port in this media [2260] 11-02 16:56:39:977: Port=PPPoE4-0 [2260] 11-02 16:56:39:977: Trying to match the phonebook port in the system ports [2260] 11-02 16:56:39:977: Port configured [2260] 11-02 16:56:39:977: Reading device group "PPPoE" [2260] 11-02 16:56:39:977: Device List after deleting dupe [2260] 11-02 16:56:39:977: Device List after deleting dupe [2260] 11-02 16:56:39:977: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:56:39:977: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1 [2260] 11-02 16:56:39:977: ReadPhonebookFile returns 0 [2260] 11-02 16:56:39:977: GetPbkAndEntryName. rc=0x26f [2260] 11-02 16:56:39:977: ReadPhonebookFileEx: called for pbk (null), flags 128 [2260] 11-02 16:56:39:977: GetUserPreferences(m=0) [2260] 11-02 16:56:39:977: RegOpenKeyEx=2 [2260] 11-02 16:56:39:977: GetUserPreferences=0 [2260] 11-02 16:56:39:977: User is an admin or power user. (or no user context yet) [2260] 11-02 16:56:39:977: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:56:39:977: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:56:39:977: ENTRY: Reading "Broadband Connection" [2260] 11-02 16:56:39:977: Before LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:977: LoadPortsList2 [2260] 11-02 16:56:39:977: GetRasPorts [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=603,c=14 [2260] 11-02 16:56:39:977: RasPortEnum... [2260] 11-02 16:56:39:977: RasPortEnum=0,c=14 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:977: RasGetDevConfig=603 [2260] 11-02 16:56:39:977: RasGetDevConfig [2260] 11-02 16:56:39:992: RasGetDevConfig=0 [2260] 11-02 16:56:39:992: SanitizeUnimodemBlob: mdm prot=0 [2260] 11-02 16:56:39:992: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2260] 11-02 16:56:39:992: StringCchCopy failed due to error 0x8007007a [2260] 11-02 16:56:39:992: LoadPortsList=0 [2260] 11-02 16:56:39:992: successfully finished LoadPortsList2 in ReadEntryList() [2260] 11-02 16:56:39:992: Reading media group "rastapi" [2260] 11-02 16:56:39:992: New link format [2260] 11-02 16:56:39:992: DUPTEST:Port in this media [2260] 11-02 16:56:39:992: Port=PPPoE4-0 [2260] 11-02 16:56:39:992: Trying to match the phonebook port in the system ports [2260] 11-02 16:56:39:992: Port configured [2260] 11-02 16:56:39:992: Reading device group "PPPoE" [2260] 11-02 16:56:39:992: Device List after deleting dupe [2260] 11-02 16:56:39:992: Device List after deleting dupe [2260] 11-02 16:56:39:992: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:56:39:992: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1 [2260] 11-02 16:56:39:992: ReadPhonebookFile returns 0 [2260] 11-02 16:56:39:992: RasEntryToPhonebookEntry [2260] 11-02 16:56:39:992: LoadPortsList2 [2260] 11-02 16:56:39:992: GetRasPorts [2260] 11-02 16:56:39:992: RasPortEnum... [2260] 11-02 16:56:39:992: RasPortEnum=603,c=14 [2260] 11-02 16:56:39:992: RasPortEnum... [2260] 11-02 16:56:39:992: RasPortEnum=0,c=14 [2260] 11-02 16:56:39:992: RasGetDevConfig [2260] 11-02 16:56:39:992: RasGetDevConfig=603 [2260] 11-02 16:56:39:992: RasGetDevConfig [2260] 11-02 16:56:39:992: RasGetDevConfig=0 [2260] 11-02 16:56:39:992: SanitizeUnimodemBlob: mdm prot=0 [2260] 11-02 16:56:39:992: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2260] 11-02 16:56:39:992: StringCchCopy failed due to error 0x8007007a [2260] 11-02 16:56:39:992: LoadPortsList=0 [2260] 11-02 16:56:39:992: WritePhonebookFile [2260] 11-02 16:56:39:992: ModifyEntryList: Number of connections written 2 [2260] 11-02 16:56:39:992: RASSQM: In WritePhonebookFile Number of alluser profiles set 2 [2260] 11-02 16:56:39:992: IsRouterPhonebook: pbk=rasphone.pbk [2260] 11-02 16:56:39:992: IsPublicPhonebook=1 [2260] 11-02 16:56:39:992: RasGetAutodialAddressW [2260] 11-02 16:57:04:765: RasValidateEntryNameW [2260] 11-02 16:57:04:765: GetPbkAndEntryName [2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk (null), flags 1160 [2260] 11-02 16:57:04:765: GetUserPreferences(m=0) [2260] 11-02 16:57:04:765: RegOpenKeyEx=2 [2260] 11-02 16:57:04:765: GetUserPreferences=0 [2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet) [2260] 11-02 16:57:04:765: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:57:04:765: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection" [2260] 11-02 16:57:04:765: Reading media group "rastapi" [2260] 11-02 16:57:04:765: New link format [2260] 11-02 16:57:04:765: DUPTEST:Port in this media [2260] 11-02 16:57:04:765: Port=PPPoE4-0 [2260] 11-02 16:57:04:765: TESTDU:port is still not configured by matching in the system ports [2260] 11-02 16:57:04:765: TESTDU: port Not configured from NT4 conversion [2260] 11-02 16:57:04:765: TESTDU:port is still not configured, set the default in ppblink [2260] 11-02 16:57:04:765: SetDefaultModemSettings(bps=0)=1 [2260] 11-02 16:57:04:765: TESTDU:port is still not configured [2260] 11-02 16:57:04:765: Reading device group "PPPoE" [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection 2" [2260] 11-02 16:57:04:765: Reading media group "rastapi" [2260] 11-02 16:57:04:765: New link format [2260] 11-02 16:57:04:765: DUPTEST:Port in this media [2260] 11-02 16:57:04:765: Port=PPPoE4-0 [2260] 11-02 16:57:04:765: TESTDU:port is still not configured by matching in the system ports [2260] 11-02 16:57:04:765: TESTDU: port Not configured from NT4 conversion [2260] 11-02 16:57:04:765: TESTDU:port is still not configured, set the default in ppblink [2260] 11-02 16:57:04:765: SetDefaultModemSettings(bps=0)=1 [2260] 11-02 16:57:04:765: TESTDU:port is still not configured [2260] 11-02 16:57:04:765: Reading device group "PPPoE" [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:57:04:765: RASSQM: In ReadPhonebookFile Number of alluser profiles set 2 [2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0 [2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x0 [2260] 11-02 16:57:04:765: RasGetEntryHrasconn [2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1 [2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1 [2260] 11-02 16:57:04:765: GetUserPreferences(m=0) [2260] 11-02 16:57:04:765: RegOpenKeyEx=2 [2260] 11-02 16:57:04:765: GetUserPreferences=0 [2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet) [2260] 11-02 16:57:04:765: RasDeleteEntryW [2260] 11-02 16:57:04:765: RasDeleteEntryInternal [2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1 [2260] 11-02 16:57:04:765: GetPbkAndEntryName [2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk (null), flags 136 [2260] 11-02 16:57:04:765: GetUserPreferences(m=0) [2260] 11-02 16:57:04:765: RegOpenKeyEx=2 [2260] 11-02 16:57:04:765: GetUserPreferences=0 [2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet) [2260] 11-02 16:57:04:765: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:57:04:765: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection" [2260] 11-02 16:57:04:765: Before LoadPortsList2 in ReadEntryList() [2260] 11-02 16:57:04:765: LoadPortsList2 [2260] 11-02 16:57:04:765: GetRasPorts [2260] 11-02 16:57:04:765: RasPortEnum... [2260] 11-02 16:57:04:765: RasPortEnum=603,c=14 [2260] 11-02 16:57:04:765: RasPortEnum... [2260] 11-02 16:57:04:765: RasPortEnum=0,c=14 [2260] 11-02 16:57:04:765: RasGetDevConfig [2260] 11-02 16:57:04:765: RasGetDevConfig=603 [2260] 11-02 16:57:04:765: RasGetDevConfig [2260] 11-02 16:57:04:765: RasGetDevConfig=0 [2260] 11-02 16:57:04:765: SanitizeUnimodemBlob: mdm prot=0 [2260] 11-02 16:57:04:765: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2260] 11-02 16:57:04:765: StringCchCopy failed due to error 0x8007007a [2260] 11-02 16:57:04:765: LoadPortsList=0 [2260] 11-02 16:57:04:765: successfully finished LoadPortsList2 in ReadEntryList() [2260] 11-02 16:57:04:765: Reading media group "rastapi" [2260] 11-02 16:57:04:765: New link format [2260] 11-02 16:57:04:765: DUPTEST:Port in this media [2260] 11-02 16:57:04:765: Port=PPPoE4-0 [2260] 11-02 16:57:04:765: Trying to match the phonebook port in the system ports [2260] 11-02 16:57:04:765: Port configured [2260] 11-02 16:57:04:765: Reading device group "PPPoE" [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: ENTRY: Reading "Broadband Connection 2" [2260] 11-02 16:57:04:765: Reading media group "rastapi" [2260] 11-02 16:57:04:765: New link format [2260] 11-02 16:57:04:765: DUPTEST:Port in this media [2260] 11-02 16:57:04:765: Port=PPPoE4-0 [2260] 11-02 16:57:04:765: Trying to match the phonebook port in the system ports [2260] 11-02 16:57:04:765: Port configured [2260] 11-02 16:57:04:765: Reading device group "PPPoE" [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: Device List after deleting dupe [2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:57:04:765: RASSQM: In ReadPhonebookFile Number of alluser profiles set 2 [2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0 [2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x0 [2260] 11-02 16:57:04:765: RasGetEntryHrasconn [2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1 [2260] 11-02 16:57:04:765: IsRasmanServiceRunning=1 [2260] 11-02 16:57:04:765: GetUserPreferences(m=0) [2260] 11-02 16:57:04:765: RegOpenKeyEx=2 [2260] 11-02 16:57:04:765: GetUserPreferences=0 [2260] 11-02 16:57:04:765: User is an admin or power user. (or no user context yet) [2260] 11-02 16:57:04:765: WritePhonebookFile [2260] 11-02 16:57:04:765: ModifyEntryList: Number of connections written 1 [2260] 11-02 16:57:04:765: DeleteAllHiddenProfile: ++ [2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3 [2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3 [2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3 [2260] 11-02 16:57:04:765: GetPbkAndEntryName [2260] 11-02 16:57:04:765: ReadPhonebookFileEx: called for pbk C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk, flags 1032 [2260] 11-02 16:57:04:765: IsPublicPhonebook=0 [2260] 11-02 16:57:04:765: path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk [2260] 11-02 16:57:04:765: full path=C:\Users\Patrick\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk [2260] 11-02 16:57:04:765: IsVirtualizationNeeded: return value = 0 [2260] 11-02 16:57:04:765: ReadRasFile: ReadEntryList returned 0 [2260] 11-02 16:57:04:765: ReadPhonebookFile returns 0 [2260] 11-02 16:57:04:765: GetPbkAndEntryName. rc=0x26f [2260] 11-02 16:57:04:765: DeleteAllHiddenProfile: GetPbkAndEntryName for Entry Broadband Connection 2 in the file failed. Error 623 [2260] 11-02 16:57:04:765: FindFirstFile failed with 0x3 [2260] 11-02 16:57:04:765: WritePhonebookFile: DeleteAllHiddenProfile: failed 623 [2260] 11-02 16:57:04:765: RASSQM: In WritePhonebookFile Number of alluser profiles set 1 [2260] 11-02 16:57:04:875: IsRouterPhonebook: pbk=rasphone.pbk [2260] 11-02 16:57:04:875: IsPublicPhonebook=1 [2260] 11-02 16:57:04:875: RasGetAutodialAddressW [2260] 11-02 16:57:04:875: RasDeleteEntryInternal 0 [2376] 11-02 16:57:04:984: DwEnumEntryDetails [2376] 11-02 16:57:04:984: IsPublicPhonebook=1 [2376] 11-02 16:57:04:984: IsRasmanServiceRunning=1 [2376] 11-02 16:57:04:984: IsRasmanServiceRunning=1 [2376] 11-02 16:57:04:984: ReadPhonebookFileEx: called for pbk C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 8 [2376] 11-02 16:57:04:984: IsPublicPhonebook=1 [2376] 11-02 16:57:04:984: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2376] 11-02 16:57:04:984: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk [2376] 11-02 16:57:04:984: IsVirtualizationNeeded: return value = 0 [2376] 11-02 16:57:04:984: ENTRY: Reading "Broadband Connection" [2376] 11-02 16:57:04:984: Before LoadPortsList2 in ReadEntryList() [2376] 11-02 16:57:04:984: LoadPortsList2 [2376] 11-02 16:57:04:984: GetRasPorts [2376] 11-02 16:57:04:984: RasPortEnum... [2376] 11-02 16:57:04:984: RasPortEnum=603,c=14 [2376] 11-02 16:57:04:984: RasPortEnum... [2376] 11-02 16:57:04:984: RasPortEnum=0,c=14 [2376] 11-02 16:57:04:984: RasGetDevConfig [2376] 11-02 16:57:04:984: RasGetDevConfig=603 [2376] 11-02 16:57:04:984: RasGetDevConfig [2376] 11-02 16:57:04:984: RasGetDevConfig=0 [2376] 11-02 16:57:04:984: SanitizeUnimodemBlob: mdm prot=0 [2376] 11-02 16:57:04:984: Port=COM3,fHw=1,fEc=1,bps=115200,fSp=1,prot=0 [2376] 11-02 16:57:04:984: StringCchCopy failed due to error 0x8007007a [2376] 11-02 16:57:04:984: LoadPortsList=0 [2376] 11-02 16:57:04:984: successfully finished LoadPortsList2 in ReadEntryList() [2376] 11-02 16:57:04:984: Reading media group "rastapi" [2376] 11-02 16:57:04:984: New link format [2376] 11-02 16:57:04:984: DUPTEST:Port in this media [2376] 11-02 16:57:04:984: Port=PPPoE4-0 [2376] 11-02 16:57:04:984: Trying to match the phonebook port in the system ports [2376] 11-02 16:57:04:984: Port configured [2376] 11-02 16:57:04:984: Reading device group "PPPoE" [2376] 11-02 16:57:04:984: Device List after deleting dupe [2376] 11-02 16:57:04:984: Device List after deleting dupe [2376] 11-02 16:57:04:984: ReadRasFile: ReadEntryList returned 0 [2376] 11-02 16:57:04:984: RASSQM: In ReadPhonebookFile Number of alluser profiles set 1 [2376] 11-02 16:57:04:984: ReadPhonebookFile returns 0 [2376] 11-02 16:57:04:984

11-02-2009, 12:05 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: "Network Cable Unplugged" Error Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread. I've created a new thread for your issue here. Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you. Thanks for your cooperation. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-02-2009, 12:05 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: "Network Cable Unplugged" Error Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? For wireless laptops, have you made SURE the wireless switch is on? For wired connection issues, have you booted in *Safe Mode with Networking* to see if that changes the symptoms? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 74.125.45.100 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-03-2009, 04:50 PM	#4 (permalink)
paddy55 Registered User Join Date: Nov 2009 Posts: 2 OS: Windows 7, 64 bit	Re: "Network Cable Unplugged" Error Thanks for your support. I tried everything but could not get the Miniport to work. And then I found two things that did work viz. 1) I installed the PCI card from the previous computer and that worked and 2) I found a ready-made slot at the back of the computer. I plugged the cable in there and it worked. I am happy now with solution no. 2.