Laptop connected but can't load web pages

[Lloyd_Ager]

Hi there, iv been searching and searching for an answer to this query but have had no luck so far.

Basically my partners laptop had been working fine (running vista) then the other day i went to go on it, clicked on the internet (IE8) and it came up something like 'Page cannot be displayed....diagnose connection etc' so i clicked diagnose connection it ran through the process and returned that there was nothing wrong with the connection, what was also strange was windows live messenger was connected, so i knew i must have connection. Sometimes also when i try navigating to a website instead of the page cannot be displayed error i get page is unavailable. I do notice in the bottom left connor when trying to load pages, there is a flash of an error stating something about the DNS which leaves me to beleive it may be something to do with that. Since then iv been trying various different sugestions, iv flushed the dns using command prompt, iv deleted temporary internet files, iv run winsock fix iv tried using safari all to no avail. Now some inforamtion i think might be handy for you to help me, i had recent uninstalled norton anti virus (subscription had run out) and put on one called Sophos, now i did think maybe this might be causing the problem so i have uninstalled it, tried the internet and still doesnt work, but thought maybe you should know.

I beleive thats everything, i hope someone will be able to help me because i dont really want to do a whipe and reinstall, but if thats the case then fair enough.

Sorry alot of text, just trying to explain it all

Thanks

Lloyd

[johnwill]

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.