internet connectivity issue

gosloc · 10-26-2009, 01:10 PM

Hi There
I have a problem connecting to the internet with one of my laptops.
im currently using 2 laptops for the internet(wireless).one has xp and the other vista.i was tidying some cables and unplugged the power afterwards i couldnt connect to the internet.i dont have any issues with the xp machine now after i disabled and enabled the network adapter and can use the net however with the vista machine i tried a similar approach and was unsuccessful.i have also tried to flush and register the dns on the vista machine but still no joy.i have also rebooted a couple of times but still cannot connect to the internet.
in the windows network diagnostics it says i may have a problem with the dns configuration.can anyone help please
thanks

**johnwill** · 10-26-2009, 01:46 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

gosloc · 10-27-2009, 03:18 PM

thanks john,il get back to you asap.
regards
gordon

gosloc · 10-28-2009, 04:02 PM

Hi John
The issue has been resolved.I dont know what the cause was but after speaking with a friend I reset the router(netopia) and everything works fine again.
Thanks again for your help.
Regards
G.

10-26-2009, 01:10 PM	#1 (permalink)
gosloc Registered User Join Date: Jan 2009 Location: ireland Posts: 7 OS: vista sp3 & xp	internet connectivity issue Hi There I have a problem connecting to the internet with one of my laptops. im currently using 2 laptops for the internet(wireless).one has xp and the other vista.i was tidying some cables and unplugged the power afterwards i couldnt connect to the internet.i dont have any issues with the xp machine now after i disabled and enabled the network adapter and can use the net however with the vista machine i tried a similar approach and was unsuccessful.i have also tried to flush and register the dns on the vista machine but still no joy.i have also rebooted a couple of times but still cannot connect to the internet. in the windows network diagnostics it says i may have a problem with the dns configuration.can anyone help please thanks

10-26-2009, 01:46 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: internet connectivity issue Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? For wireless laptops, have you made SURE the wireless switch is on? For wired connection issues, have you booted in *Safe Mode with Networking* to see if that changes the symptoms? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 74.125.45.100 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-27-2009, 03:18 PM	#3 (permalink)
gosloc Registered User Join Date: Jan 2009 Location: ireland Posts: 7 OS: vista sp3 & xp	Re: internet connectivity issue thanks john,il get back to you asap. regards gordon

10-28-2009, 04:02 PM	#4 (permalink)
gosloc Registered User Join Date: Jan 2009 Location: ireland Posts: 7 OS: vista sp3 & xp	Re: internet connectivity issue Hi John The issue has been resolved.I dont know what the cause was but after speaking with a friend I reset the router(netopia) and everything works fine again. Thanks again for your help. Regards G.