Keeps dropping connection

Sunjian22 · 10-19-2009, 05:53 PM

last few days i've noticed i couldn't stay online for more then 3 minutes at a time before my connection would cut off then come back 2 minutes later. i then noticed from my activity. i noticed my sent was at 5million bytes but my received was at 250million bytes. here is photo proof..

http://i135.photobucket.com/albums/q...anSN/bytes.jpg

can someone help me. i'm running Vista 32bit.

MikenandezNST · 10-19-2009, 05:56 PM

The problem is either with your hardware or your ISP.

Do you use any other applications that require a internet connection like MS Outlook or Outlook Express?

Check if connections drops for everything or just your web browser.

Sunjian22 · 10-19-2009, 05:58 PM

no it drops everything at the same moment entirely. i changed my browser from ie to firefox thinking it would help and it doesn't. but any idea why my packets differ so much from what was sent?

MikenandezNST · 10-19-2009, 06:37 PM

You should first make sure you have the latest drivers for your NIC and if all seems well there I would contact the ISP to see if there is any reported trouble in with the service being provided in your area.

Sunjian22 · 10-19-2009, 07:30 PM

called my isp and they said there is no service interruption in my area. so i just went out to buy a new wireless card and gonna test it out for the next 2 hours

MikenandezNST · 10-19-2009, 07:34 PM

Good luck we hope the ISP was honest about not having any service interruption in the area, well we will find out over the next few hours here.

Sunjian22 · 10-19-2009, 09:02 PM

well it keeps happening. so it has to do something with my isp. theres no way it wouldnt work after a new wireless card was installed.

MikenandezNST · 10-19-2009, 10:06 PM

At least now when calling for support you will have something to go off of that would indicate a problem with the service and maybe you can request some credit in exchange for your heartache.

10-19-2009, 05:53 PM	#1 (permalink)
Sunjian22 Registered User Join Date: Jun 2007 Posts: 8 OS: XP	Keeps dropping connection last few days i've noticed i couldn't stay online for more then 3 minutes at a time before my connection would cut off then come back 2 minutes later. i then noticed from my activity. i noticed my sent was at 5million bytes but my received was at 250million bytes. here is photo proof.. http://i135.photobucket.com/albums/q...anSN/bytes.jpg can someone help me. i'm running Vista 32bit.

10-19-2009, 05:56 PM	#2 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: Keeps dropping connection The problem is either with your hardware or your ISP. Do you use any other applications that require a internet connection like MS Outlook or Outlook Express? Check if connections drops for everything or just your web browser. __________________

10-19-2009, 05:58 PM	#3 (permalink)
Sunjian22 Registered User Join Date: Jun 2007 Posts: 8 OS: XP	Re: Keeps dropping connection no it drops everything at the same moment entirely. i changed my browser from ie to firefox thinking it would help and it doesn't. but any idea why my packets differ so much from what was sent?

10-19-2009, 06:37 PM	#4 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: Keeps dropping connection You should first make sure you have the latest drivers for your NIC and if all seems well there I would contact the ISP to see if there is any reported trouble in with the service being provided in your area. __________________

10-19-2009, 07:30 PM	#5 (permalink)
Sunjian22 Registered User Join Date: Jun 2007 Posts: 8 OS: XP	Re: Keeps dropping connection called my isp and they said there is no service interruption in my area. so i just went out to buy a new wireless card and gonna test it out for the next 2 hours

10-19-2009, 07:34 PM	#6 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: Keeps dropping connection Good luck we hope the ISP was honest about not having any service interruption in the area, well we will find out over the next few hours here. __________________

10-19-2009, 09:02 PM	#7 (permalink)
Sunjian22 Registered User Join Date: Jun 2007 Posts: 8 OS: XP	Re: Keeps dropping connection well it keeps happening. so it has to do something with my isp. theres no way it wouldnt work after a new wireless card was installed.

10-19-2009, 10:06 PM	#8 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: Keeps dropping connection At least now when calling for support you will have something to go off of that would indicate a problem with the service and maybe you can request some credit in exchange for your heartache. __________________