unable to connect to the internet

stickpickle · 10-16-2009, 06:15 PM

I have a compaq presario v6000 running windows vista home edition. its been just over a week ago that it stopped connecting to the internet. i have contacted the isp they say everythings fine. I have run anti-virus and disabled all firewalls. It still does not connect to the internet it says Unidentified Network (public network) access local only. wireless network connection, signal strength: excellent.
Looking for any suggestions
thank you

**johnwill** · 10-16-2009, 06:22 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

stickpickle · 10-18-2009, 10:06 AM

ISP - Time Warner Road Runner
also tried on a AT&T wireless network

Modem - Scientific Atlanta Webstar
model # DPx2203 series cable model with emta P/N 4005849

Router - Linksys
model # wrt110

I did have wep for security on the router and have turned that off as well as all of the firewalls. Set up as public network.

Im running windows vista home premium sp2 and I've tried IE8 and FireFox neither will connect to the net.

There are two other computers on this network one running vista home connected through a ethernet cable and the other running XP with a wireless connection. Both work fine.

It says that I have local and internet connection wireless and when I plug in the Ethernet cable. When I try to use the internet IE8 says - Internet Explorer cannot display the webpage. What you can try: Diagnose Connection Problems - More information.

when i click on diagnose connection problems i get a box that reads
Windows did not find any problems with this computer's network connection.
Do you want to report the problem to Microsoft? Additional details about what went wrong can help create a solution. the report will be sent the next time you go online. send information. close.

The wireless switch is on and when i connect with a cable it read local and internet connection again.

when i boot to safe mode with networking it reads Unidentified network Access: Local only. and it will not connect to the internet.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=49ms TTL=53
Reply from 74.125.45.100: bytes=32 time=43ms TTL=53
Reply from 74.125.45.100: bytes=32 time=48ms TTL=53
Reply from 74.125.45.100: bytes=32 time=44ms TTL=53

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 49ms, Average = 46ms

C:\Windows\system32>ping yahoo.com

Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
Reply from 209.131.36.159: bytes=32 time=81ms TTL=53
Reply from 209.131.36.159: bytes=32 time=83ms TTL=53
Reply from 209.131.36.159: bytes=32 time=81ms TTL=53
Reply from 209.131.36.159: bytes=32 time=81ms TTL=53

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 83ms, Average = 81ms

C:\Windows\system32>nbtstat

Displays protocol statistics and current TCP/IP connections using NBT
(NetBIOS over TCP/IP).

NBTSTAT [ [-a RemoteName] [-A IP address] [-c] [-n]
[-r] [-R] [-RR] [-s] [-S] [interval] ]

-a (adapter status) Lists the remote machine's name table given its name
-A (Adapter status) Lists the remote machine's name table given its
IP address.
-c (cache) Lists NBT's cache of remote [machine] names and their IP
addresses
-n (names) Lists local NetBIOS names.
-r (resolved) Lists names resolved by broadcast and via WINS
-R (Reload) Purges and reloads the remote cache name table
-S (Sessions) Lists sessions table with the destination IP addresses
-s (sessions) Lists sessions table converting destination IP
addresses to computer NETBIOS names.
-RR (ReleaseRefresh) Sends Name Release packets to WINS and then, starts Refr
esh

RemoteName Remote host machine name.
IP address Dotted decimal representation of the IP address.
interval Redisplays selected statistics, pausing interval seconds
between each display. Press Ctrl+C to stop redisplaying
statistics.

C:\Windows\system32>nbtstat-n
'nbtstat-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.1.104] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANDREAGABALD-PC<00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
ANDREAGABALD-PC<20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Wireless Network Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : AndreaGabald-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : kc.rr.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : kc.rr.com
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-5E-7B-F1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : kc.rr.com
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1B-24-4B-3C-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::940e:5d1f:d570:40f5%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, October 18, 2009 10:55:48 AM
Lease Expires . . . . . . . . . . : Monday, October 19, 2009 10:55:49 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201332278
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-F8-95-31-00-1B-24-4B-3C-CB

DNS Servers . . . . . . . . . . . : 76.85.229.110
76.85.229.111
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : kc.rr.com
Description . . . . . . . . . . . : isatap.kc.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

tyb · 10-18-2009, 10:56 AM

Your problem sounds very similar to mine... lets hope someone here can help before we need to take it in and spend some serious dough

**johnwill** · 10-18-2009, 02:56 PM

You have a good wired connection there, is that the computer that you can't browse with? If so, try resetting IE to it's defaults and disabling all firewalls and see if that changes the symptoms.

stickpickle · 10-19-2009, 11:56 AM

i reset the IE to default settings and double checked the firewalls all are off. I uninstalled Norton 360. Nothing changed for as i can tell.

**johnwill** · 10-20-2009, 09:50 AM

Boot in Safe Mode with Networking and see if browsers work in that configuration.

stickpickle · 10-21-2009, 04:18 PM

I booted into safe mode with networking and the wireless reads Unidentified network connect local only. I turned the wireless off and plugged it in directly to the router and it gives me the same message. Still wont connect to the internet.

tyb · 10-21-2009, 09:09 PM

I got all the symptons you have...

I finally reinstalled visita, that took the better part of a couple hours.

Afteward the computer ran faster but still had all sorts of problems. I tried everything posted here. Pining ( that by the way like you shows you are connnected to the internet ), after a few reboots and clicking network repair I can now get the hardwire to work ( still drops every once awhile but a repiar fixes it). But, wireless is still busted. Can connect locally but no internet, pop the cable in and it works again. Sorry no specific step by step but keep on trying and maybe it'll come back.

I've been dissapointed with all the pointers. Lots of good suggestions but nohthing concise as to problem and fix. Indicates what a mess windows really is compared to that other OS

stickpickle · 10-26-2009, 09:56 PM

It appears that there is a fix. Apparently the Norton 360 was the problem. I did the traditional uninstall and was still unable to connect to the internet. Just when I was ready to give up a friend informed me about a special uninstaller for Symantec products such as Norton 360. I found the Norton 360 uninstaller on the net and downloaded it and put in onto the labtop, ran the uninstaller, restarted and now the internet works just like it used to. Anyone out there having this problem try running the Symantec/Norton uninstaller if your computer has ever had any of these products. Thanks for all your help in trying to figure this out. Thank you SV.

10-16-2009, 06:15 PM	#1 (permalink)
stickpickle Registered User Join Date: Oct 2009 Posts: 5 OS: Vista home	unable to connect to the internet I have a compaq presario v6000 running windows vista home edition. its been just over a week ago that it stopped connecting to the internet. i have contacted the isp they say everythings fine. I have run anti-virus and disabled all firewalls. It still does not connect to the internet it says Unidentified Network (public network) access local only. wireless network connection, signal strength: excellent. Looking for any suggestions thank you

10-16-2009, 06:22 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: unable to connect to the internet Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? For wireless laptops, have you made SURE the wireless switch is on? For wired connection issues, have you booted in *Safe Mode with Networking* to see if that changes the symptoms? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 74.125.45.100 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-18-2009, 10:06 AM	#3 (permalink)
stickpickle Registered User Join Date: Oct 2009 Posts: 5 OS: Vista home	Re: unable to connect to the internet ISP - Time Warner Road Runner also tried on a AT&T wireless network Modem - Scientific Atlanta Webstar model # DPx2203 series cable model with emta P/N 4005849 Router - Linksys model # wrt110 I did have wep for security on the router and have turned that off as well as all of the firewalls. Set up as public network. Im running windows vista home premium sp2 and I've tried IE8 and FireFox neither will connect to the net. There are two other computers on this network one running vista home connected through a ethernet cable and the other running XP with a wireless connection. Both work fine. It says that I have local and internet connection wireless and when I plug in the Ethernet cable. When I try to use the internet IE8 says - Internet Explorer cannot display the webpage. What you can try: Diagnose Connection Problems - More information. when i click on diagnose connection problems i get a box that reads Windows did not find any problems with this computer's network connection. Do you want to report the problem to Microsoft? Additional details about what went wrong can help create a solution. the report will be sent the next time you go online. send information. close. The wireless switch is on and when i connect with a cable it read local and internet connection again. when i boot to safe mode with networking it reads Unidentified network Access: Local only. and it will not connect to the internet. Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32>ping 74.125.45.100 Pinging 74.125.45.100 with 32 bytes of data: Reply from 74.125.45.100: bytes=32 time=49ms TTL=53 Reply from 74.125.45.100: bytes=32 time=43ms TTL=53 Reply from 74.125.45.100: bytes=32 time=48ms TTL=53 Reply from 74.125.45.100: bytes=32 time=44ms TTL=53 Ping statistics for 74.125.45.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 43ms, Maximum = 49ms, Average = 46ms C:\Windows\system32>ping yahoo.com Pinging yahoo.com [209.131.36.159] with 32 bytes of data: Reply from 209.131.36.159: bytes=32 time=81ms TTL=53 Reply from 209.131.36.159: bytes=32 time=83ms TTL=53 Reply from 209.131.36.159: bytes=32 time=81ms TTL=53 Reply from 209.131.36.159: bytes=32 time=81ms TTL=53 Ping statistics for 209.131.36.159: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 81ms, Maximum = 83ms, Average = 81ms C:\Windows\system32>nbtstat Displays protocol statistics and current TCP/IP connections using NBT (NetBIOS over TCP/IP). NBTSTAT [ [-a RemoteName] [-A IP address] [-c] [-n] [-r] [-R] [-RR] [-s] [-S] [interval] ] -a (adapter status) Lists the remote machine's name table given its name -A (Adapter status) Lists the remote machine's name table given its IP address. -c (cache) Lists NBT's cache of remote [machine] names and their IP addresses -n (names) Lists local NetBIOS names. -r (resolved) Lists names resolved by broadcast and via WINS -R (Reload) Purges and reloads the remote cache name table -S (Sessions) Lists sessions table with the destination IP addresses -s (sessions) Lists sessions table converting destination IP addresses to computer NETBIOS names. -RR (ReleaseRefresh) Sends Name Release packets to WINS and then, starts Refr esh RemoteName Remote host machine name. IP address Dotted decimal representation of the IP address. interval Redisplays selected statistics, pausing interval seconds between each display. Press Ctrl+C to stop redisplaying statistics. C:\Windows\system32>nbtstat-n 'nbtstat-n' is not recognized as an internal or external command, operable program or batch file. C:\Windows\system32>nbtstat -n Local Area Connection: Node IpAddress: [192.168.1.104] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- ANDREAGABALD-PC<00> UNIQUE Registered WORKGROUP <00> GROUP Registered ANDREAGABALD-PC<20> UNIQUE Registered WORKGROUP <1E> GROUP Registered WORKGROUP <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered Wireless Network Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache C:\Windows\system32>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : AndreaGabald-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : kc.rr.com Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : kc.rr.com Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN Physical Address. . . . . . . . . : 00-1A-73-5E-7B-F1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : kc.rr.com Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet Physical Address. . . . . . . . . : 00-1B-24-4B-3C-CB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::940e:5d1f:d570:40f5%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, October 18, 2009 10:55:48 AM Lease Expires . . . . . . . . . . : Monday, October 19, 2009 10:55:49 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 201332278 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-F8-95-31-00-1B-24-4B-3C-CB DNS Servers . . . . . . . . . . . : 76.85.229.110 76.85.229.111 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : kc.rr.com Description . . . . . . . . . . . : isatap.kc.rr.com Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Windows\system32>

10-18-2009, 10:56 AM	#4 (permalink)
tyb Registered User Join Date: Oct 2009 Posts: 3 OS: Vista	Re: unable to connect to the internet Your problem sounds very similar to mine... lets hope someone here can help before we need to take it in and spend some serious dough

10-18-2009, 02:56 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: unable to connect to the internet You have a good wired connection there, is that the computer that you can't browse with? If so, try resetting IE to it's defaults and disabling all firewalls and see if that changes the symptoms. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-19-2009, 11:56 AM	#6 (permalink)
stickpickle Registered User Join Date: Oct 2009 Posts: 5 OS: Vista home	Re: unable to connect to the internet i reset the IE to default settings and double checked the firewalls all are off. I uninstalled Norton 360. Nothing changed for as i can tell.

10-20-2009, 09:50 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: unable to connect to the internet Boot in Safe Mode with Networking and see if browsers work in that configuration. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-21-2009, 04:18 PM	#8 (permalink)
stickpickle Registered User Join Date: Oct 2009 Posts: 5 OS: Vista home	Re: unable to connect to the internet I booted into safe mode with networking and the wireless reads Unidentified network connect local only. I turned the wireless off and plugged it in directly to the router and it gives me the same message. Still wont connect to the internet.

10-21-2009, 09:09 PM	#9 (permalink)
tyb Registered User Join Date: Oct 2009 Posts: 3 OS: Vista	Re: unable to connect to the internet I got all the symptons you have... I finally reinstalled visita, that took the better part of a couple hours. Afteward the computer ran faster but still had all sorts of problems. I tried everything posted here. Pining ( that by the way like you shows you are connnected to the internet ), after a few reboots and clicking network repair I can now get the hardwire to work ( still drops every once awhile but a repiar fixes it). But, wireless is still busted. Can connect locally but no internet, pop the cable in and it works again. Sorry no specific step by step but keep on trying and maybe it'll come back. I've been dissapointed with all the pointers. Lots of good suggestions but nohthing concise as to problem and fix. Indicates what a mess windows really is compared to that other OS

10-26-2009, 09:56 PM	#10 (permalink)
stickpickle Registered User Join Date: Oct 2009 Posts: 5 OS: Vista home	Re: unable to connect to the internet It appears that there is a fix. Apparently the Norton 360 was the problem. I did the traditional uninstall and was still unable to connect to the internet. Just when I was ready to give up a friend informed me about a special uninstaller for Symantec products such as Norton 360. I found the Norton 360 uninstaller on the net and downloaded it and put in onto the labtop, ran the uninstaller, restarted and now the internet works just like it used to. Anyone out there having this problem try running the Symantec/Norton uninstaller if your computer has ever had any of these products. Thanks for all your help in trying to figure this out. Thank you SV.