Internet cuts out when the phone rings?

Sky999 · 10-16-2009, 04:43 AM

I use a broadband internet provider with a wireless netgear router.

Whenever the phone rings the 'i' icon next to the tick disappears, the internet disconnects, then the 'i' flashes orange and finally reconnects.

I am desperate to sort this out by Sunday.

Can anyone tell me how to solve this in a user friendly way, taking into account my complete lack of router knowledge?

Hope someone can help me, I'm desperate.

techbytes · 10-16-2009, 07:55 AM

Do you have DSL or Cable internet? If DSL, do you have the DSL filter connected to your phone?

Sky999 · 10-16-2009, 08:20 AM

I don't know, how would I find that out?

I don't have a filter connected to my phones either.

**johnwill** · 10-16-2009, 08:48 AM

If you have DSL, it's probably a bad installation. How about the EXACT make/model of the modem and/or router you use?

Sky999 · 10-16-2009, 09:40 AM

Thats the exact model.

I'm going to go to PC world and buy what you guys recommend so If there is any other information I'd be happy to hear it.

techbytes · 10-16-2009, 09:47 AM

Well, if you have cable internet, then you don't need the filter. If you don't know if you have DSL or Cable, then tell us who do you write a check out to every month to pay for your internet service and we might be able to tell you.

Sky999 · 10-16-2009, 10:07 AM

BT Broadband.

**wrench97** · 10-16-2009, 10:20 AM

DSL filters look similar to this and connect between the phone line and phone.
http://www.comparestoreprices.co.uk/...ine-filter.jpg

techbytes · 10-16-2009, 10:44 AM

According to their website, the modem plugs into your phone line so most likely, it's DSL. So go get yourself a filter. I'm surprised they didn't supply you with one. It's inexpensive.

**wrench97** · 10-16-2009, 10:52 AM

Should add that all phones in the house have to have a filter, unless the wiring is split where the phone line comes into the house, then the DSL modem wire would be unfiltered and the phone lines filtered.

Sky999 · 10-16-2009, 11:13 AM

Thanks for all your help guys.

Sky999 · 10-17-2009, 06:01 AM

It worked! Turned out I didn't have a filter on the phone because they put one in the livingroom but not the kitchen one, solved by getting rid of the kitchen phone.

**wrench97** · 10-17-2009, 06:38 AM

That will work, unless you need a kitchen phone:)

**johnwill** · 10-17-2009, 08:41 AM

You need filters on ALL phone instruments, answering machines, FAX machines, etc. The ONLY thing that doesn't get a filter is the modem.

Sky999 · 10-19-2009, 10:02 AM

....Problem's back

I read what you said about filters on every phone instument, the only phone instrument I have is the living room phone, so I can't understand why it keeps shutting off the internet.

Is there any other reason for this?

dai · 10-19-2009, 10:59 AM

faulty filter

techbytes · 10-19-2009, 01:37 PM

or faulty wiring?

Sky999 · 10-19-2009, 01:49 PM

I was looking at the filter and it has ADSL on it, is that different to a DSL filter?

**wrench97** · 10-19-2009, 01:59 PM

No that's it.

techbytes · 10-19-2009, 02:29 PM

Here's a schematic of a typical setup :

Filter Setup

10-16-2009, 04:43 AM	#1 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Internet cuts out when the phone rings? I use a broadband internet provider with a wireless netgear router. Whenever the phone rings the 'i' icon next to the tick disappears, the internet disconnects, then the 'i' flashes orange and finally reconnects. I am desperate to sort this out by Sunday. Can anyone tell me how to solve this in a user friendly way, taking into account my complete lack of router knowledge? Hope someone can help me, I'm desperate.

10-16-2009, 07:55 AM	#2 (permalink)
techbytes Registered User Join Date: Oct 2009 Posts: 112 OS: Vista	Re: Internet cuts out when the phone rings? Do you have DSL or Cable internet? If DSL, do you have the DSL filter connected to your phone? __________________ Techbytes.info

10-16-2009, 08:20 AM	#3 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? I don't know, how would I find that out? I don't have a filter connected to my phones either. Last edited by Sky999; 10-16-2009 at 08:24 AM.

10-16-2009, 08:48 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet cuts out when the phone rings? If you have DSL, it's probably a bad installation. How about the EXACT make/model of the modem and/or router you use? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-16-2009, 09:40 AM	#5 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? Thats the exact model. I'm going to go to PC world and buy what you guys recommend so If there is any other information I'd be happy to hear it.

10-16-2009, 09:47 AM	#6 (permalink)
techbytes Registered User Join Date: Oct 2009 Posts: 112 OS: Vista	Re: Internet cuts out when the phone rings? Well, if you have cable internet, then you don't need the filter. If you don't know if you have DSL or Cable, then tell us who do you write a check out to every month to pay for your internet service and we might be able to tell you. __________________ Techbytes.info

10-16-2009, 10:07 AM	#7 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? BT Broadband.

10-16-2009, 10:20 AM	#8 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,854 OS: Win7	Re: Internet cuts out when the phone rings? DSL filters look similar to this and connect between the phone line and phone. http://www.comparestoreprices.co.uk/...ine-filter.jpg __________________ Power Supply and Selection

10-16-2009, 10:44 AM	#9 (permalink)
techbytes Registered User Join Date: Oct 2009 Posts: 112 OS: Vista	Re: Internet cuts out when the phone rings? According to their website, the modem plugs into your phone line so most likely, it's DSL. So go get yourself a filter. I'm surprised they didn't supply you with one. It's inexpensive. __________________ Techbytes.info

10-16-2009, 10:52 AM	#10 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,854 OS: Win7	Re: Internet cuts out when the phone rings? Should add that all phones in the house have to have a filter, unless the wiring is split where the phone line comes into the house, then the DSL modem wire would be unfiltered and the phone lines filtered. __________________ Power Supply and Selection

10-16-2009, 11:13 AM	#11 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? Thanks for all your help guys.

10-17-2009, 06:01 AM	#12 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? It worked! Turned out I didn't have a filter on the phone because they put one in the livingroom but not the kitchen one, solved by getting rid of the kitchen phone.

10-17-2009, 06:38 AM	#13 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,854 OS: Win7	Re: Internet cuts out when the phone rings? That will work, unless you need a kitchen phone:) __________________ Power Supply and Selection

10-17-2009, 08:41 AM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet cuts out when the phone rings? You need filters on ALL phone instruments, answering machines, FAX machines, etc. The ONLY thing that doesn't get a filter is the modem. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-19-2009, 10:02 AM	#15 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? ....Problem's back I read what you said about filters on every phone instument, the only phone instrument I have is the living room phone, so I can't understand why it keeps shutting off the internet. Is there any other reason for this?

10-19-2009, 10:59 AM	#16 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: Internet cuts out when the phone rings? faulty filter __________________

10-19-2009, 01:37 PM	#17 (permalink)
techbytes Registered User Join Date: Oct 2009 Posts: 112 OS: Vista	Re: Internet cuts out when the phone rings? or faulty wiring? __________________ Techbytes.info

10-19-2009, 01:49 PM	#18 (permalink)
Sky999 Registered User Join Date: Feb 2009 Posts: 28 OS: Vista	Re: Internet cuts out when the phone rings? I was looking at the filter and it has ADSL on it, is that different to a DSL filter?

10-19-2009, 01:59 PM	#19 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,854 OS: Win7	Re: Internet cuts out when the phone rings? No that's it. __________________ Power Supply and Selection

10-19-2009, 02:29 PM	#20 (permalink)
techbytes Registered User Join Date: Oct 2009 Posts: 112 OS: Vista	Re: Internet cuts out when the phone rings? Here's a schematic of a typical setup : Filter Setup __________________ Techbytes.info