Issue regarding internet

Oscarbigbutt · 10-15-2009, 07:47 PM

Hello everyone,

I am unsure how to place a name on this issue I am having so I'll try my best to describe what is happening.

As of lately, I would be playing on Xbox Live(Call of Duty 4 for a example) and at every hour, I would either lag for 10 seconds, or be booted from the game lobby I was in. This also happens on my main computer as well as my secondary computer, expect for the booting since I don't play games on my computers. So today I decided to call my ISP and have them come in and check what's going on. Everything checks out to be ok and they issue me a new modem of the same type as the old one. I figured this would solve the issue but it has not.

My modem is a Motorola SBG900 Surfboard. My Xbox is connected via wireless, my main computer is connected via USB port, and my secondary is connected via Ethernet port.

I have tried multiple things and I am running out of options. Any help / tips would be appreciated. Thanks in advance.

Also, if you need anymore info from me I will gladly tell you.

Edit: I forgot to mention that my connection type is Cable.

**johnwill** · 10-16-2009, 09:06 AM

Try connecting the XBOX directly to the modem using the Ethernet wired connection and see if the issue still happens.

Oscarbigbutt · 10-16-2009, 09:22 AM

Quote:

Originally Posted by johnwill

Try connecting the XBOX directly to the modem using the Ethernet wired connection and see if the issue still happens.

Connected the XBOX via Ethernet and the problem is still there.

**johnwill** · 10-16-2009, 06:39 PM

Well, that appears to be something with the Motorola SBG900 or your ISP if it happens on the XBOX and the computer.

10-15-2009, 07:47 PM	#1 (permalink)
Oscarbigbutt Registered User Join Date: Oct 2009 Posts: 2 OS: Windows 7 RC	Issue regarding internet Hello everyone, I am unsure how to place a name on this issue I am having so I'll try my best to describe what is happening. As of lately, I would be playing on Xbox Live(Call of Duty 4 for a example) and at every hour, I would either lag for 10 seconds, or be booted from the game lobby I was in. This also happens on my main computer as well as my secondary computer, expect for the booting since I don't play games on my computers. So today I decided to call my ISP and have them come in and check what's going on. Everything checks out to be ok and they issue me a new modem of the same type as the old one. I figured this would solve the issue but it has not. My modem is a Motorola SBG900 Surfboard. My Xbox is connected via wireless, my main computer is connected via USB port, and my secondary is connected via Ethernet port. I have tried multiple things and I am running out of options. Any help / tips would be appreciated. Thanks in advance. Also, if you need anymore info from me I will gladly tell you. Edit: I forgot to mention that my connection type is Cable. Last edited by Oscarbigbutt; 10-15-2009 at 08:16 PM. Reason: Forgot something.

10-16-2009, 09:06 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Issue regarding internet Try connecting the XBOX directly to the modem using the Ethernet wired connection and see if the issue still happens. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-16-2009, 06:39 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Issue regarding internet Well, that appears to be something with the Motorola SBG900 or your ISP if it happens on the XBOX and the computer. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience