xp can't open vista on network[MOVED]

sangalaki · 09-30-2009, 07:54 AM

Hi anyone
I hope anyone can tell me how to fix this.

I have a laptop running vista(wiresless) and desktop xp pro(wired) both computer can see each other on the same network group.

Vista can open xp pro pc on network and access the folders, but when I use xp pro to access vista from my network it come up with error saying "\\Vista is not accessible. You might not have permission to use this network resource. Access is denied"

I understand that im login as administrator in both pc and both has simple file sharing enable, what have i done wrong?? help please thanks...

MikenandezNST · 09-30-2009, 08:10 AM

Do you have a third part firewall enabled on your Vista machine?

If so try disabling the firewall and see if that helps.

sangalaki · 09-30-2009, 10:29 AM

Hi MikenandezNST

thank for your a quick reply. I have turned off another firewall from norton as well as windows but still won't allow me to access this vista folder. anymore suggetion? thank you again

Michael York · 09-30-2009, 02:09 PM

Quote:

Originally Posted by sangalaki

Hi MikenandezNST

thank for your a quick reply. I have turned off another firewall from norton as well as windows but still won't allow me to access this vista folder. anymore suggetion? thank you again

Hi sangalaki,

This is Mike from the Norton Authorized Support Team.

The first thing you need to do is to create Admin user accounts on both machines and also make sure File Sharing is enabled on both.

Which Norton product and version are you currently using? Please let me know and I can then provide you with the steps needed to properly configure the Norton Network map.

Thanks,
Mike

sangalaki · 10-01-2009, 05:12 AM

Hi Mike

I am using Norton Internet Security on both pc.
Do you mean I need to create exactly the same username and pass on each pc?
File sharing is enable and I tried disable norton firewall but no joy. looking forward for your advise thank you

Michael York · 10-01-2009, 11:23 AM

Quote:

Originally Posted by sangalaki

Hi Mike

I am using Norton Internet Security on both pc.
Do you mean I need to create exactly the same username and pass on each pc?
File sharing is enable and I tried disable norton firewall but no joy. looking forward for your advise thank you

Hi sangalaki,

You do need to create the same username and password on both machines and give the accounts full permissions. I assume you are using Norton internet Security 2009. Make sure that all of the updates have been applied to Norton Internet Security on both machines by manually running LiveUpdate. If any updates are installed, restart the computer and check again, possibly multiple times, until it informs you that there are no more updates available. Going forward, both the LiveUpdate and the Pulse Updates features are automatic and will run in the background.

You then need to enable the Norton Firewall and make sure that the Windows Firewall is disabled. Follow the instructions in the document below to properly configure the Network Map feature in Norton Internet Security.

Configure Media Sharing in Norton Internet Security 2009

Thanks,
Mike

sangalaki · 10-02-2009, 08:31 AM

Hi Mike,

Created user id on both pc done-Liveupdate done - have disable windows firewall on both pc and configured both network map feature in norton done but I still can't access vista from xp "\\(mypcname) is not accessible. You might not have permission to use this network resource,contact your administrator for this server about your permission-Access is denied" , I don't know what else to do..

Thanks for your time trying to fix this mike

Michael York · 10-02-2009, 02:34 PM

Quote:

Originally Posted by sangalaki

Hi Mike,

Created user id on both pc done-Liveupdate done - have disable windows firewall on both pc and configured both network map feature in norton done but I still can't access vista from xp "\\(mypcname) is not accessible. You might not have permission to use this network resource,contact your administrator for this server about your permission-Access is denied" , I don't know what else to do..

Thanks for your time trying to fix this mike

Hi sangalaki,

Can you please tell me what version of XP and what version of Vista you have installed? Also, what is the exact version of Norton Internet Security that you have installed?

Please follow the instructions below to use the Norton Removal Tool to uninstall Norton Internet Security and then see if you can connect.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

Now try to see if you can connect to the shares on both machines.

Thanks,
Mike

sangalaki · 10-02-2009, 04:03 PM

Hi again,

My laptop is running vista home premium sp2 32bit and my other one is desktop xp pro 32bit sp3 and both using norton internet security 2009. just a reminder that I can access xp pro from vista but not otherway round. thanks

Michael York · 10-02-2009, 04:28 PM

Quote:

Originally Posted by sangalaki

Hi again,

My laptop is running vista home premium sp2 32bit and my other one is desktop xp pro 32bit sp3 and both using norton internet security 2009. just a reminder that I can access xp pro from vista but not otherway round. thanks

Hi sangalaki,

Please try my instructions and remove NIS and then see if your shares are accessible.

We have seen problems associated with using a Home edition and a Professional edition on the same network.

Thanks,
Mike

sangalaki · 10-03-2009, 01:36 PM

Hi Mike

If I uninstall NIS, can I reinstall it again as this software is only for PC? and do I have to uninstall on both PC? I can't see Norton product type "Norton Internet Security 2009" on the Norton removal link, so which one do I have to choose? could you confirm this please thanks

Michael York · 10-05-2009, 11:07 AM

Hi sangalaki,

Yes, you will be able to reinstall the software and, as long as your subscription is valid, I will provide you with the instructions for the free update to the 2010 version.

I am having you remove Norton Internet Security to see if it is the cause of your inability to setup sharing. I will provide you with step-by-step instructions to reinstall the software after we get past this step.

Please carefully follow the instructions in Post # 8. When you get to the Norton Removal Tool page, select "I have a Norton 2009 Product" and follow the instructions. Make sure you run the tool twice, rebooting in between, on both machines.

Thanks,
Mike

sangalaki · 10-08-2009, 05:08 AM

Hi there Mike,

Sorry to tell you but unfortunately problem has gone worse :-(

I did exactly what you suggested by removing both NIS on both PC but it didn't help

Vista now can't open XP, everytime when I try to open XP, its ask me to enter username and password which wasn't ask me before and said its incorrect. I pressume this ID is from my log in XP ID, correct me if I am wrong?

XP pc it's the same, for the first time asked me to enter username and pass which also says incorrect and when I try to open it 2nd time its come up with error saying that Vista is unaccessible,contact administrator about resources permission, access denied.

I have reinstalled both NIS.

I don't know what else to do but I hope you have another way to fix this.

Thank you for your trouble Mike really appreciate it

Thanks

Michael York · 10-08-2009, 12:26 PM

Quote:

Originally Posted by sangalaki

Hi there Mike,

Sorry to tell you but unfortunately problem has gone worse :-(

I did exactly what you suggested by removing both NIS on both PC but it didn't help

Vista now can't open XP, everytime when I try to open XP, its ask me to enter username and password which wasn't ask me before and said its incorrect. I pressume this ID is from my log in XP ID, correct me if I am wrong?

XP pc it's the same, for the first time asked me to enter username and pass which also says incorrect and when I try to open it 2nd time its come up with error saying that Vista is unaccessible,contact administrator about resources permission, access denied.

I have reinstalled both NIS.

I don't know what else to do but I hope you have another way to fix this.

Thank you for your trouble Mike really appreciate it

Thanks

Hi sangalaki,

Since you are still having issues with accessing the shared files on your network even without Norton Internet Security installed, that is an indication that the problems reside elsewhere. I would contact either your ISP, Microsoft or a local technician who can assist you in resolving the problem.

You need to make sure that basic file sharing works both ways first without Norton installed. After you have this working, you should then install the 2010 version of Norton Internet Security and configure the Network Map, etc.

Once you have resolved the problems on your network, please visit the Norton Update Center at the link below for the free update to Norton Internet Security 2010. You should install the updated version on both of your machines.

Norton Update Center

Thanks,
Mike

sangalaki · 10-09-2009, 02:49 AM

Thank you so much for your help Mike

thanks,
Wahyu

Michael York · 10-09-2009, 06:15 PM

Hi sangalaki,

You are very welcome and I am glad I could help you out. Once you get sharing working, please let me know what you did to resolve the issue. Also, let me know if you need further assistance with Norton Internet Security 2010 and I would be hapopy to help.

Thanks,
Mike

NeoFreak · 10-10-2009, 01:02 PM

I am just a noob here But there is an Official Patch to help XP and Vista Communicate That should be Installed on the XP side as long as you have at least SP2.
I am Running Pretty much the same Setup. I finally got them to Communicate.

It was on http://www.microsoft.com/downloads/en/ Somewhere.. Sorry Cant remember the Number (Q######).

09-30-2009, 07:54 AM	#1 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	xp can't open vista on network[MOVED] Hi anyone I hope anyone can tell me how to fix this. I have a laptop running vista(wiresless) and desktop xp pro(wired) both computer can see each other on the same network group. Vista can open xp pro pc on network and access the folders, but when I use xp pro to access vista from my network it come up with error saying "\\Vista is not accessible. You might not have permission to use this network resource. Access is denied" I understand that im login as administrator in both pc and both has simple file sharing enable, what have i done wrong?? help please thanks...

09-30-2009, 08:10 AM	#2 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,168 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: xp can't open vista on network Do you have a third part firewall enabled on your Vista machine? If so try disabling the firewall and see if that helps. __________________

09-30-2009, 10:29 AM	#3 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network Hi MikenandezNST thank for your a quick reply. I have turned off another firewall from norton as well as windows but still won't allow me to access this vista folder. anymore suggetion? thank you again

10-01-2009, 05:12 AM	#5 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network Hi Mike I am using Norton Internet Security on both pc. Do you mean I need to create exactly the same username and pass on each pc? File sharing is enable and I tried disable norton firewall but no joy. looking forward for your advise thank you

10-02-2009, 08:31 AM	#7 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network Hi Mike, Created user id on both pc done-Liveupdate done - have disable windows firewall on both pc and configured both network map feature in norton done but I still can't access vista from xp "\\(mypcname) is not accessible. You might not have permission to use this network resource,contact your administrator for this server about your permission-Access is denied" , I don't know what else to do.. Thanks for your time trying to fix this mike

10-02-2009, 04:03 PM	#9 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network Hi again, My laptop is running vista home premium sp2 32bit and my other one is desktop xp pro 32bit sp3 and both using norton internet security 2009. just a reminder that I can access xp pro from vista but not otherway round. thanks

10-03-2009, 01:36 PM	#11 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network Hi Mike If I uninstall NIS, can I reinstall it again as this software is only for PC? and do I have to uninstall on both PC? I can't see Norton product type "Norton Internet Security 2009" on the Norton removal link, so which one do I have to choose? could you confirm this please thanks

10-05-2009, 11:07 AM	#12 (permalink)
Michael York Registered User Join Date: Nov 2007 Posts: 175 OS: Win XP/Vista	Re: xp can't open vista on network[MOVED] Hi sangalaki, Yes, you will be able to reinstall the software and, as long as your subscription is valid, I will provide you with the instructions for the free update to the 2010 version. I am having you remove Norton Internet Security to see if it is the cause of your inability to setup sharing. I will provide you with step-by-step instructions to reinstall the software after we get past this step. Please carefully follow the instructions in Post # 8. When you get to the Norton Removal Tool page, select "I have a Norton 2009 Product" and follow the instructions. Make sure you run the tool twice, rebooting in between, on both machines. Thanks, Mike __________________ Michael York Norton Authorized Support Team Symantec Corporation

10-08-2009, 05:08 AM	#13 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network[MOVED] Hi there Mike, Sorry to tell you but unfortunately problem has gone worse :-( I did exactly what you suggested by removing both NIS on both PC but it didn't help Vista now can't open XP, everytime when I try to open XP, its ask me to enter username and password which wasn't ask me before and said its incorrect. I pressume this ID is from my log in XP ID, correct me if I am wrong? XP pc it's the same, for the first time asked me to enter username and pass which also says incorrect and when I try to open it 2nd time its come up with error saying that Vista is unaccessible,contact administrator about resources permission, access denied. I have reinstalled both NIS. I don't know what else to do but I hope you have another way to fix this. Thank you for your trouble Mike really appreciate it Thanks

10-09-2009, 02:49 AM	#15 (permalink)
sangalaki Registered User Join Date: May 2009 Posts: 28 OS: windows vista, windows xp pro	Re: xp can't open vista on network[MOVED] Thank you so much for your help Mike thanks, Wahyu

10-09-2009, 06:15 PM	#16 (permalink)
Michael York Registered User Join Date: Nov 2007 Posts: 175 OS: Win XP/Vista	Re: xp can't open vista on network[MOVED] Hi sangalaki, You are very welcome and I am glad I could help you out. Once you get sharing working, please let me know what you did to resolve the issue. Also, let me know if you need further assistance with Norton Internet Security 2010 and I would be hapopy to help. Thanks, Mike __________________ Michael York Norton Authorized Support Team Symantec Corporation

10-10-2009, 01:02 PM	#17 (permalink)
NeoFreak Registered User Join Date: May 2008 Posts: 10 OS: Vista HP+XP Pro	Re: xp can't open vista on network[MOVED] I am just a noob here But there is an Official Patch to help XP and Vista Communicate That should be Installed on the XP side as long as you have at least SP2. I am Running Pretty much the same Setup. I finally got them to Communicate. It was on http://www.microsoft.com/downloads/en/ Somewhere.. Sorry Cant remember the Number (Q######).