Broadband is detected but doesnt connect to internet

objectivist · 09-30-2009, 07:50 AM

Hi All,
Have a very strange problem with my broadband connection. My LAN Card (Intel PRO/100 VE Network Connection) detects the broadband connection. It shows in the taskbar has connected but the issue is I am not able to get the login page of my ISP. I am just not able to connect to the internet. I have Windows XP Home Edition Service Pack 3.
I tried pinging in dos prompt. I get a reply when I ping the IP Address but am not able to get any reply if I ping the default gateway. I get a 'request timed out' message.
I have tried most things i.e. ipconfig /flushdns and ipconfig /registerdns and then have also tried updating netbios, uninstalling the lan drivers and reinstalling them, have tried running a microsoft fixit patch sent by HP (Laptop - HP Pavilion dv 1000)
I have tried most things. I am exasperated and so is the HP Customer Service Person who was helping me over the phone. He has recommended that I should re-load Windows XP Home Edition. Is the issue a hardware problem or a software problem? If it is a hardware problem then how is the LAN detecting the broadband connection?
PLEASE HELP.

Thanks

blackwidow10 · 09-30-2009, 09:27 AM

hi. have you tried accessing your routers ip address through the internet browser and checking your username and password details are correctly saved in the router? if not let me know and i will explain how to do it. please list your router aswell

objectivist · 09-30-2009, 09:53 AM

hi blackwidow, thanks.
you will have to let me know how do check the same. how do i check my router and where do i check the username and password.
thanks for the prompt reply though.

blackwidow10 · 09-30-2009, 10:08 AM

please could you tell me your router make and model if possible as different routers use different ip addresses

objectivist · 09-30-2009, 10:13 AM

would be difficult, since there is a common box in the entire apartment through which the lan line comes in to our flat. Hence I wouldnt know which router we would be using.

blackwidow10 · 09-30-2009, 10:18 AM

ok. if your near the computer that is attatched to the network. open internet explorer and type in the address bar the following

192.168.1.1
or
192.168.0.1
(it will be one of the two)
a box should then appear asking for a username and password the username should be "admin" and the password will either be "admin" or "password"

try this and let me know if you can get the settings page to appear

objectivist · 09-30-2009, 10:33 AM

nah nothing happens. the same old thing - diagonise connection problems. its the same blank page that i get on the internet explorer

skuby1968 · 09-30-2009, 12:23 PM

what is your default gateway? what is your ip address?

skuby1968 · 09-30-2009, 12:29 PM

It doesnt make sense that there is a "common" box through which the internet comes in. This would mean eveyone would be able to see everyone elses computers.
You might have to put a "static" ip address to your network card to get internet access.
Also why do need to get to the "login" page of your ISP if there is a common box giving out internet?

objectivist · 10-01-2009, 12:35 AM

well skuby, there is a common box where in there are number of lan lines connected. as for the static ip address yes - we have been given a static ip address through which we are to access the net. now i believe all those who are connected to the common box would have been given a static ip address and a default gateway and through that they could access their accounts. but all in all the fact is i cant access my net.

objectivist · 10-01-2009, 12:39 AM

there is a static ip, default gateway and dns server provided by the isp. this is what i am using on my tcp/ip protocol.

objectivist · 10-01-2009, 09:09 AM

knock knock...anyone got any ideas? i am still waiting, exasperated.

09-30-2009, 07:50 AM	#1 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Broadband is detected but doesnt connect to internet Hi All, Have a very strange problem with my broadband connection. My LAN Card (Intel PRO/100 VE Network Connection) detects the broadband connection. It shows in the taskbar has connected but the issue is I am not able to get the login page of my ISP. I am just not able to connect to the internet. I have Windows XP Home Edition Service Pack 3. I tried pinging in dos prompt. I get a reply when I ping the IP Address but am not able to get any reply if I ping the default gateway. I get a 'request timed out' message. I have tried most things i.e. ipconfig /flushdns and ipconfig /registerdns and then have also tried updating netbios, uninstalling the lan drivers and reinstalling them, have tried running a microsoft fixit patch sent by HP (Laptop - HP Pavilion dv 1000) I have tried most things. I am exasperated and so is the HP Customer Service Person who was helping me over the phone. He has recommended that I should re-load Windows XP Home Edition. Is the issue a hardware problem or a software problem? If it is a hardware problem then how is the LAN detecting the broadband connection? PLEASE HELP. Thanks

09-30-2009, 09:27 AM	#2 (permalink)
blackwidow10 Registered User Join Date: Sep 2009 Posts: 9 OS: Windows Vista	Re: Broadband is detected but doesnt connect to internet hi. have you tried accessing your routers ip address through the internet browser and checking your username and password details are correctly saved in the router? if not let me know and i will explain how to do it. please list your router aswell

09-30-2009, 09:53 AM	#3 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet hi blackwidow, thanks. you will have to let me know how do check the same. how do i check my router and where do i check the username and password. thanks for the prompt reply though.

09-30-2009, 10:08 AM	#4 (permalink)
blackwidow10 Registered User Join Date: Sep 2009 Posts: 9 OS: Windows Vista	Re: Broadband is detected but doesnt connect to internet please could you tell me your router make and model if possible as different routers use different ip addresses

09-30-2009, 10:13 AM	#5 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet would be difficult, since there is a common box in the entire apartment through which the lan line comes in to our flat. Hence I wouldnt know which router we would be using.

09-30-2009, 10:18 AM	#6 (permalink)
blackwidow10 Registered User Join Date: Sep 2009 Posts: 9 OS: Windows Vista	Re: Broadband is detected but doesnt connect to internet ok. if your near the computer that is attatched to the network. open internet explorer and type in the address bar the following 192.168.1.1 or 192.168.0.1 (it will be one of the two) a box should then appear asking for a username and password the username should be "admin" and the password will either be "admin" or "password" try this and let me know if you can get the settings page to appear

09-30-2009, 10:33 AM	#7 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet nah nothing happens. the same old thing - diagonise connection problems. its the same blank page that i get on the internet explorer

09-30-2009, 12:23 PM	#8 (permalink)
skuby1968 Registered User Join Date: Sep 2009 Posts: 14 OS: win 7	Re: Broadband is detected but doesnt connect to internet what is your default gateway? what is your ip address?

09-30-2009, 12:29 PM	#9 (permalink)
skuby1968 Registered User Join Date: Sep 2009 Posts: 14 OS: win 7	Re: Broadband is detected but doesnt connect to internet It doesnt make sense that there is a "common" box through which the internet comes in. This would mean eveyone would be able to see everyone elses computers. You might have to put a "static" ip address to your network card to get internet access. Also why do need to get to the "login" page of your ISP if there is a common box giving out internet?

10-01-2009, 12:35 AM	#10 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet well skuby, there is a common box where in there are number of lan lines connected. as for the static ip address yes - we have been given a static ip address through which we are to access the net. now i believe all those who are connected to the common box would have been given a static ip address and a default gateway and through that they could access their accounts. but all in all the fact is i cant access my net.

10-01-2009, 12:39 AM	#11 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet there is a static ip, default gateway and dns server provided by the isp. this is what i am using on my tcp/ip protocol.

10-01-2009, 09:09 AM	#12 (permalink)
objectivist Registered User Join Date: Sep 2009 Posts: 7 OS: xp 3	Re: Broadband is detected but doesnt connect to internet knock knock...anyone got any ideas? i am still waiting, exasperated.