Can't connect to internet

rszanti · 09-15-2009, 12:31 PM

I have a Dell XPS Desktop running XP Pro. I'm connected to the Internet via a Broadcom Netxtreme 57xx card and ethernet wire to a Linksys router.

Suddenly, after reinstalling Norton Internet Security, I can no longer connect to the internet.

The Linksys router is working because I can use a laptop to wirelessly connect to the router and then the Internet.

I ran Device Manager on the Desktop and selected Network Adapters –

The listing includes these items :

1 - Broadcom NetXtreme Gigabit Controller – Symantec Network Security Miniport
2 - Wan Miniport (IP) – Symantec Network Security Miniport
3 - Wan Miniport (IPX) – Symantec Network Security Miniport

All three are marked with a yellow “!”

Clicking on “properties” for "Broadcom NetXtreme Gigabit Controller – Symantec Network Security Miniport" produces the message – cannot start, code 19

Running “troubleshoot” takes me to the “Help and Support Center” which produces message to “open device manager” and attempt to “uninstall” device.

Attempts to uninstall using the Device Manager fails, claiming it "may be needed to start the computer".

I'm not even sure the yellow "!" is indicative of my problem but didn't know where else to start. Any suggestions ?

**2xgrump** · 09-16-2009, 10:21 PM

When you right click each device and choose Update driver it should update or re-install the driver for you, just make sure that you have the CD driver if it didn't detect the driver automatically. Have you done this yet? I would start from here and see what happens.

rszanti · 09-17-2009, 08:05 AM

I'll give it a shot and let you know. Thanks

rszanti · 09-18-2009, 07:18 AM

That did work, with the CD installed I clicked on update. The system found it and cleared the driver problem.

My Norton Internet Security also went south at the same time the driver problem was cleared up. Apparently Norton and the card drivers work together. Originally I had a problem with Norton and let a Norton technician correct the problem. But then the drivers went bad. This time I corrected The Norton problem myself and Norton is back up and runing without causing net card problems.

Thanks

**2xgrump** · 09-18-2009, 09:56 AM

You are most welcome "rszanti". If you think that this thread resolved your issue, would you mind going to the Thread Tools and mark this thread SOLVED! Appreciate that.

**lorjack** · 09-18-2009, 09:59 AM

Don't forget to use the Norton Removal tool when you remove their product. An improper uninstallation is what most likely caused this.
http://service1.symantec.com/Support...05033108162039

09-15-2009, 12:31 PM	#1 (permalink)
rszanti Registered User Join Date: Sep 2008 Posts: 7 OS: XP SP3	Can't connect to internet I have a Dell XPS Desktop running XP Pro. I'm connected to the Internet via a Broadcom Netxtreme 57xx card and ethernet wire to a Linksys router. Suddenly, after reinstalling Norton Internet Security, I can no longer connect to the internet. The Linksys router is working because I can use a laptop to wirelessly connect to the router and then the Internet. I ran Device Manager on the Desktop and selected Network Adapters – The listing includes these items : 1 - Broadcom NetXtreme Gigabit Controller – Symantec Network Security Miniport 2 - Wan Miniport (IP) – Symantec Network Security Miniport 3 - Wan Miniport (IPX) – Symantec Network Security Miniport All three are marked with a yellow “!” Clicking on “properties” for "Broadcom NetXtreme Gigabit Controller – Symantec Network Security Miniport" produces the message – cannot start, code 19 Running “troubleshoot” takes me to the “Help and Support Center” which produces message to “open device manager” and attempt to “uninstall” device. Attempts to uninstall using the Device Manager fails, claiming it "may be needed to start the computer". I'm not even sure the yellow "!" is indicative of my problem but didn't know where else to start. Any suggestions ?

09-16-2009, 10:21 PM	#2 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,263 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: Can't connect to internet When you right click each device and choose Update driver it should update or re-install the driver for you, just make sure that you have the CD driver if it didn't detect the driver automatically. Have you done this yet? I would start from here and see what happens. __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.

09-17-2009, 08:05 AM	#3 (permalink)
rszanti Registered User Join Date: Sep 2008 Posts: 7 OS: XP SP3	Re: Can't connect to internet I'll give it a shot and let you know. Thanks

09-18-2009, 07:18 AM	#4 (permalink)
rszanti Registered User Join Date: Sep 2008 Posts: 7 OS: XP SP3	Re: Can't connect to internet That did work, with the CD installed I clicked on update. The system found it and cleared the driver problem. My Norton Internet Security also went south at the same time the driver problem was cleared up. Apparently Norton and the card drivers work together. Originally I had a problem with Norton and let a Norton technician correct the problem. But then the drivers went bad. This time I corrected The Norton problem myself and Norton is back up and runing without causing net card problems. Thanks

09-18-2009, 09:56 AM	#5 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,263 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: Can't connect to internet You are most welcome "rszanti". If you think that this thread resolved your issue, would you mind going to the Thread Tools and mark this thread SOLVED! Appreciate that. __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.

09-18-2009, 09:59 AM	#6 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,209 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Can't connect to internet Don't forget to use the Norton Removal tool when you remove their product. An improper uninstallation is what most likely caused this. http://service1.symantec.com/Support...05033108162039 __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...