A problem not solved by 3 technicians (paid)

[Falstaf]

Hey guys, I need a little...LOT of help. This is a long story, but over 3 different tech support remote assists, of 2 hours each, no one could solve this problem. HP, ASUS, and MICROSOFT (all PAID 59.99, because the free versions couldnt solve them either)


So here I go,
I bought a Compaq 2 days ago (I know I know, ****ty system, but I just wanted to run EvE and BF2)and installed EvE and Battlefield 2 (Project Reality mod=awsome). Internet worked PERFECT. Could Surf, download, whatever. BUT, when I tried to log into EvE or BF2 account server, it was the same old error over and over. The server has refused the connection for BF2, or the much longer one that ends in "Odds are that your internet connection is not establishe....blah blah." from EvE. I spent 59.99 and 2 hours with remote assistance with HP. It had been a long day, and before I had paid HP, there free remote assistance with a level 1 technician lasted 4 hours.
I returned that hideous creation of Satan back from whence it was born....
Brandsmart....
So I buy a significantly more expensive ASUS. Low and behold, SAME ****ING PROBLEM. At this point a ****ing flip and call both ASUS, AND MICROSOFT TECH SUPPORT. Both upgraded to level 2 technicians and still, NO ONE CAN FIX IT!
At this point, you might be saying its my ISP. Well, I have an unusual ISP. I live in a modern apt with free high speed internet. Skynap, I figured out from asking questions. I called and asked them if they had similar problems with other people. They said I was the first. And the plot will thicken further. My HP Laptop (which I gave to HP to repair some wate damage 3 days ago...its why I bought the pc, cause it would take 30 days for the laptop to get back and I need to be able to type for the fall semester) is able to run the game and connect PERFECTLY to both eve and bf2 account servers! I think I'm losing my mind...

Here is a list of **** the technicians f'ed with:
Turned off all firewalls, deleted norton, turned internet security OFF, turned User Account Recognition off, updated all drivers/patched/uninstalled/reinstalled/REFORMATTED THE ENTIRE PC TWICE ON EACH ONE/f'ed with the tcp/ip settings/a plethora of other random crap.

I am plugged into the WALL now, no router involved. My laptop that ran both games uses the SAME OS (Vista Home Premium). I have conducted pings and traceroutes and sent them to my ISP representative who shares my dislike for Vista (and is NOT F'ING HINDU LIKE ALL OF MY OTHER PAID TECHNICIANS!...I mean, ***, outsource much?)

Below is a copy of that email.
Below are two pings and 2 traceroutes to the game server (and google). So what does this mean?




Here are two traceroutes to the game server
Results from: /usr/sbin/traceroute 87.237.38.200:

traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 38 byte packets
1 POD-C-CYH-VL4.GW.CMU.NET (128.2.4.48) 0.291 ms 0.227 ms 0.216 ms
2 CORE0-POD-C-CYH.GW.CMU.NET (128.2.0.186) 0.331 ms 0.277 ms 0.266 ms
3 POD-I-CYH-VL986.GW.CMU.NET (128.2.0.250) 0.374 ms 0.298 ms 0.296 ms
4 * * *
5 minithan-bar-transitrail-10ge-0-1-0-0-203.3rox.net (192.88.115.26) 1.032 ms 0.714 ms 0.629 ms
6 te2-1--577.tr01-asbnva01.transitrail.net (137.164.131.193) 7.377 ms 7.230 ms 7.242 ms
7 ahbn-s1-rou-1001.US.eurorings.net (206.223.115.182) 7.686 ms 7.728 ms 7.445 ms
8 ahbn-s1-rou-1041.US.eurorings.net (134.222.226.58) 7.542 ms 7.839 ms 7.559 ms
MPLS Label=301760 CoS=5 TTL=1 S=0
9 nyk-s1-rou-1021.US.eurorings.net (134.222.228.9) 12.699 ms 12.855 ms 12.749 ms
MPLS Label=302816 CoS=5 TTL=1 S=0
10 nyk-s2-rou-1021.US.eurorings.net (134.222.226.14) 23.563 ms 23.746 ms 23.493 ms
MPLS Label=302560 CoS=5 TTL=1 S=0
11 ldn-s2-rou-1021.UK.eurorings.net (134.222.226.154) 91.481 ms 91.268 ms 91.487 ms
MPLS Label=107776 CoS=5 TTL=1 S=0
12 ldn-s2-rou-1003.UK.eurorings.net (134.222.231.226) 92.975 ms 91.615 ms 91.254 ms
13 134.222.109.115 (134.222.109.115) 82.921 ms 82.753 ms 82.973 ms
14 87.237.36.22 (87.237.36.22) 84.396 ms 84.176 ms 84.154 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
Error!

Timed out while processing: /usr/sbin/traceroute 87.237.38.200.

Results from: /usr/sbin/traceroute 87.237.38.200:

traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 38 byte packets
1 POD-C-CYH-VL4.GW.CMU.NET (128.2.4.48) 0.304 ms 0.238 ms 0.219 ms
2 CORE0-POD-C-CYH.GW.CMU.NET (128.2.0.186) 6.870 ms 0.378 ms 0.264 ms
3 POD-I-CYH-VL986.GW.CMU.NET (128.2.0.250) 0.623 ms 0.305 ms 0.299 ms
4 * * *
5 minithan-bar-transitrail-10ge-0-1-0-0-203.3rox.net (192.88.115.26) 0.809 ms 0.591 ms 0.607 ms
6 te2-1--577.tr01-asbnva01.transitrail.net (137.164.131.193) 7.447 ms 7.216 ms 7.284 ms
7 ahbn-s1-rou-1001.US.eurorings.net (206.223.115.182) 7.616 ms 7.478 ms 7.593 ms
8 ahbn-s1-rou-1041.US.eurorings.net (134.222.226.58) 7.813 ms 7.662 ms 7.671 ms
MPLS Label=301760 CoS=5 TTL=1 S=0
9 nyk-s1-rou-1021.US.eurorings.net (134.222.228.9) 12.726 ms 12.831 ms 12.818 ms
MPLS Label=302816 CoS=5 TTL=1 S=0
10 nyk-s2-rou-1021.US.eurorings.net (134.222.226.14) 23.402 ms 48.344 ms 23.422 ms
MPLS Label=302560 CoS=5 TTL=1 S=0
11 ldn-s2-rou-1021.UK.eurorings.net (134.222.226.154) 91.431 ms 93.381 ms 91.238 ms
MPLS Label=107776 CoS=5 TTL=1 S=0
12 ldn-s2-rou-1003.UK.eurorings.net (134.222.231.226) 151.186 ms 123.088 ms 91.385 ms
13 134.222.109.115 (134.222.109.115) 82.912 ms 82.966 ms 82.677 ms
14 87.237.36.22 (87.237.36.22) 134.854 ms 180.621 ms 219.723 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
Error!

Timed out while processing: /usr/sbin/traceroute 87.237.38.200.





Here are the results from pinging google.com
Results from: /bin/ping -w 2 google.com:

PING google.com (74.125.127.100) 56(84) bytes of data.
64 bytes from pz-in-f100.google.com (74.125.127.100): icmp_seq=0 ttl=48 time=90.3 ms
64 bytes from pz-in-f100.google.com (74.125.127.100): icmp_seq=1 ttl=48 time=90.7 ms

--- google.com ping statistics ---
3 packets transmitted, 2 received, 33% packet loss, time 1999ms
rtt min/avg/max/mdev = 90.367/90.573/90.779/0.206 ms, pipe 2


Here are my ping result to the game server
Results from: /bin/ping -w 2 87.237.38.200:

PING 87.237.38.200 (87.237.38.200) 56(84) bytes of data.
64 bytes from 87.237.38.200: icmp_seq=0 ttl=110 time=90.7 ms
64 bytes from 87.237.38.200: icmp_seq=1 ttl=110 time=90.5 ms

--- 87.237.38.200 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev = 90.516/90.624/90.733/0.319 ms, pipe 2
ng





So what do you say guys? Can SOMEONE please help me? I feel like this entire situation has made me develop some very real anger issues and a very real phobia of Indian people (Dot, not Feathered)

[Jason09]

Hi and welcome to TSF!
What Norton products did you have installed before you uninstalled them? It's possible there still may be traces left, and you may need to use the Norton Software Removal Tool to get rid of them.

I would not be surprised if this server issue is from closed/blocked ports.

In Windows XP, go to Start>Run. Type cmd, then click OK. In Windows Vista, go to Start>All Programs>Accessories>Command prompt. In the command prompt (XP and Vista), type ipconfig, and take note of the IP address that is listed. Then go to www.portforward.com and check the external IP address that is listed.