Internet connection very slow

turbost2 · 07-08-2009, 05:04 PM

My internet connection seems much slower than it should be. a 10mb file should normally download in 30 seconds or so and its taking nearly 2 mins. My ping is quite high when I ping different websites. Not sure what to look for to fix this any help pls?

**lorjack** · 07-08-2009, 07:59 PM

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

Also run the test here and post the results.
http://www.speedtest.net/

turbost2 · 07-09-2009, 10:42 AM

My system:
Windows 7
MSI PC60G (MS-6834B) Wireless 11g Turbo G PCI Card
Linksys WRT300N Wireless Router
Motorola SB5101 SURFboard Cable Modem
Wireless
Security type says WPA - Personal underneath is a nother box says encryption type TKIP
Inernet Explorer
Bit Defender Game Safe (firewall is turned off)
Windows firewall is turned off

Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig \all

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] |
/showclassid6 adapter |
/setclassid6 adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter
.
/setclassid6 Modifies the IPv6 DHCP class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is
removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments

C:\Users\John>ping www.google.com

Pinging www.l.google.com [64.233.169.104] with 32 bytes of data:
Reply from 64.233.169.104: bytes=32 time=22ms TTL=242
Reply from 64.233.169.104: bytes=32 time=22ms TTL=242
Reply from 64.233.169.104: bytes=32 time=23ms TTL=242
Reply from 64.233.169.104: bytes=32 time=23ms TTL=242

Ping statistics for 64.233.169.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms

C:\Users\John>ping 74.125.53.99

Pinging 74.125.53.99 with 32 bytes of data:
Reply from 74.125.53.99: bytes=32 time=135ms TTL=47
Reply from 74.125.53.99: bytes=32 time=136ms TTL=47
Reply from 74.125.53.99: bytes=32 time=146ms TTL=47
Reply from 74.125.53.99: bytes=32 time=136ms TTL=47

Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 135ms, Maximum = 146ms, Average = 138ms

Father in-laws system:
Windows XP
Same routher and modem
Nvidia Nforce 10/100/1000 Mbps Ethernet network card
wired
n/a
Internet Explorer and Firefox
Zone Alarm Firewall
Trend Micro Internet Security Virus and spyware protection

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Tom>/ipconfig \all
'/ipconfig' is not recognized as an internal or external command,
operable program or batch file.
C:\Documents and Settings\Tom>ipconfig \all
Error: unrecongnized or incomplete command line.
USAGE:
ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]
where
adapter Connection name
(wildcard characters * and ? allowed, see examples)
Options:
/? Display this help message
/all Display full configuration information.
/release Release the IP address for the specified adapter.
/renew Renew the IP address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
For Setclassid, if no ClassId is specified, then the ClassId is removed.
Examples:
> ipconfig ... Show information.
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
C:\Documents and Settings\Tom>ping www.google.com
Pinging www.l.google.com [66.102.1.103] with 32 bytes of data:
Reply from 66.102.1.103: bytes=32 time=21ms TTL=242
Reply from 66.102.1.103: bytes=32 time=19ms TTL=242
Reply from 66.102.1.103: bytes=32 time=27ms TTL=242
Reply from 66.102.1.103: bytes=32 time=56ms TTL=242
Ping statistics for 66.102.1.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 56ms, Average = 30ms
C:\Documents and Settings\Tom>ping 74.125.53.99
Pinging 74.125.53.99 with 32 bytes of data:
Reply from 74.125.53.99: bytes=32 time=134ms TTL=47
Reply from 74.125.53.99: bytes=32 time=132ms TTL=47
Reply from 74.125.53.99: bytes=32 time=153ms TTL=47
Reply from 74.125.53.99: bytes=32 time=144ms TTL=47
Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 132ms, Maximum = 153ms, Average = 140ms
C:\Documents and Settings\Tom>

From my system http://www.speedtest.net/result/513746663.png

When I ran the internet speed test yesterday to the same server I was getting 400-600 pings, its much lower now but I believe still high.

Attempting to download a 225MB file I'm getting roughly 30KB/S its estimating 2 hours 30 minutes for the download. That again seems incredibly slow to me. I used to live on an island and had a crappy satelite connection and was getting the same speeds. High-speed cable should be doing much better than this.

**lorjack** · 07-09-2009, 08:40 PM

What is the rated speed that you are supposed to be getting?

Please redo the ipconfig /all commands. Note that you use "/" not "\".

Hook up directly to the modem and see if the speed changes.

07-08-2009, 05:04 PM	#1 (permalink)
turbost2 Registered User Join Date: Feb 2008 Location: New Jersey Posts: 46 OS: Windows Vista Home Premium (64b)	Internet connection very slow My internet connection seems much slower than it should be. a 10mb file should normally download in 30 seconds or so and its taking nearly 2 mins. My ping is quite high when I ping different websites. Not sure what to look for to fix this any help pls? __________________ ULTRA M998 Case \| EVGA x58\| Intel i7 920 @ 3.00Ghz\| EVGA GeForce GTX 280 \| 6GB Tri-Channel Corsair Dominator PC15000 DDR3 \| 300GB Western Digital VelociRaptor HDD \| 1000w ULTRA X3 PSU \| Pioneer BRD-202BK Blu-Ray Burner \| Samsung 305T 30'' LCD \|

07-08-2009, 07:59 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Internet connection very slow Supply the following information please. OS running on all affected systems Make & models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? (WPA, WPA2, WEP, None) Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? (Firewalls, AV, Spyware, Malware,...) Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. Also run the test here and post the results. http://www.speedtest.net/ __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-09-2009, 10:42 AM	#3 (permalink)
turbost2 Registered User Join Date: Feb 2008 Location: New Jersey Posts: 46 OS: Windows Vista Home Premium (64b)	Re: Internet connection very slow My system: Windows 7 MSI PC60G (MS-6834B) Wireless 11g Turbo G PCI Card Linksys WRT300N Wireless Router Motorola SB5101 SURFboard Cable Modem Wireless Security type says WPA - Personal underneath is a nother box says encryption type TKIP Inernet Explorer Bit Defender Game Safe (firewall is turned off) Windows firewall is turned off Microsoft Windows [Version 6.1.7100] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\John>ipconfig \all Error: unrecognized or incomplete command line. USAGE: ipconfig [/allcompartments] [/? \| /all \| /renew [adapter] \| /release [adapter] \| /renew6 [adapter] \| /release6 [adapter] \| /flushdns \| /displaydns \| /registerdns \| /showclassid adapter \| /setclassid adapter [classid] \| /showclassid6 adapter \| /setclassid6 adapter [classid] ] where adapter Connection name (wildcard characters * and ? allowed, see examples) Options: /? Display this help message /all Display full configuration information. /release Release the IPv4 address for the specified adapter. /release6 Release the IPv6 address for the specified adapter. /renew Renew the IPv4 address for the specified adapter. /renew6 Renew the IPv6 address for the specified adapter. /flushdns Purges the DNS Resolver cache. /registerdns Refreshes all DHCP leases and re-registers DNS names /displaydns Display the contents of the DNS Resolver Cache. /showclassid Displays all the dhcp class IDs allowed for adapter. /setclassid Modifies the dhcp class id. /showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter . /setclassid6 Modifies the IPv6 DHCP class id. The default is to display only the IP address, subnet mask and default gateway for each adapter bound to TCP/IP. For Release and Renew, if no adapter name is specified, then the IP address leases for all adapters bound to TCP/IP will be released or renewed. For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is removed. Examples: > ipconfig ... Show information > ipconfig /all ... Show detailed information > ipconfig /renew ... renew all adapters > ipconfig /renew EL* ... renew any connection that has its name starting with EL > ipconfig /release Con ... release all matching connections, eg. "Local Area Connection 1" or "Local Area Connection 2" > ipconfig /allcompartments ... Show information about all compartments > ipconfig /allcompartments /all ... Show detailed information about all compartments C:\Users\John>ping www.google.com Pinging www.l.google.com [64.233.169.104] with 32 bytes of data: Reply from 64.233.169.104: bytes=32 time=22ms TTL=242 Reply from 64.233.169.104: bytes=32 time=22ms TTL=242 Reply from 64.233.169.104: bytes=32 time=23ms TTL=242 Reply from 64.233.169.104: bytes=32 time=23ms TTL=242 Ping statistics for 64.233.169.104: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 22ms, Maximum = 23ms, Average = 22ms C:\Users\John>ping 74.125.53.99 Pinging 74.125.53.99 with 32 bytes of data: Reply from 74.125.53.99: bytes=32 time=135ms TTL=47 Reply from 74.125.53.99: bytes=32 time=136ms TTL=47 Reply from 74.125.53.99: bytes=32 time=146ms TTL=47 Reply from 74.125.53.99: bytes=32 time=136ms TTL=47 Ping statistics for 74.125.53.99: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 135ms, Maximum = 146ms, Average = 138ms Father in-laws system: Windows XP Same routher and modem Nvidia Nforce 10/100/1000 Mbps Ethernet network card wired n/a Internet Explorer and Firefox Zone Alarm Firewall Trend Micro Internet Security Virus and spyware protection Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Tom>/ipconfig \all '/ipconfig' is not recognized as an internal or external command, operable program or batch file. C:\Documents and Settings\Tom>ipconfig \all Error: unrecongnized or incomplete command line. USAGE: ipconfig [/? \| /all \| /renew [adapter] \| /release [adapter] \| /flushdns \| /displaydns \| /registerdns \| /showclassid adapter \| /setclassid adapter [classid] ] where adapter Connection name (wildcard characters * and ? allowed, see examples) Options: /? Display this help message /all Display full configuration information. /release Release the IP address for the specified adapter. /renew Renew the IP address for the specified adapter. /flushdns Purges the DNS Resolver cache. /registerdns Refreshes all DHCP leases and re-registers DNS names /displaydns Display the contents of the DNS Resolver Cache. /showclassid Displays all the dhcp class IDs allowed for adapter. /setclassid Modifies the dhcp class id. The default is to display only the IP address, subnet mask and default gateway for each adapter bound to TCP/IP. For Release and Renew, if no adapter name is specified, then the IP address leases for all adapters bound to TCP/IP will be released or renewed. For Setclassid, if no ClassId is specified, then the ClassId is removed. Examples: > ipconfig ... Show information. > ipconfig /all ... Show detailed information > ipconfig /renew ... renew all adapters > ipconfig /renew EL* ... renew any connection that has its name starting with EL > ipconfig /release Con ... release all matching connections, eg. "Local Area Connection 1" or "Local Area Connection 2" C:\Documents and Settings\Tom>ping www.google.com Pinging www.l.google.com [66.102.1.103] with 32 bytes of data: Reply from 66.102.1.103: bytes=32 time=21ms TTL=242 Reply from 66.102.1.103: bytes=32 time=19ms TTL=242 Reply from 66.102.1.103: bytes=32 time=27ms TTL=242 Reply from 66.102.1.103: bytes=32 time=56ms TTL=242 Ping statistics for 66.102.1.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 56ms, Average = 30ms C:\Documents and Settings\Tom>ping 74.125.53.99 Pinging 74.125.53.99 with 32 bytes of data: Reply from 74.125.53.99: bytes=32 time=134ms TTL=47 Reply from 74.125.53.99: bytes=32 time=132ms TTL=47 Reply from 74.125.53.99: bytes=32 time=153ms TTL=47 Reply from 74.125.53.99: bytes=32 time=144ms TTL=47 Ping statistics for 74.125.53.99: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 132ms, Maximum = 153ms, Average = 140ms C:\Documents and Settings\Tom> From my system http://www.speedtest.net/result/513746663.png When I ran the internet speed test yesterday to the same server I was getting 400-600 pings, its much lower now but I believe still high. Attempting to download a 225MB file I'm getting roughly 30KB/S its estimating 2 hours 30 minutes for the download. That again seems incredibly slow to me. I used to live on an island and had a crappy satelite connection and was getting the same speeds. High-speed cable should be doing much better than this. __________________ ULTRA M998 Case \| EVGA x58\| Intel i7 920 @ 3.00Ghz\| EVGA GeForce GTX 280 \| 6GB Tri-Channel Corsair Dominator PC15000 DDR3 \| 300GB Western Digital VelociRaptor HDD \| 1000w ULTRA X3 PSU \| Pioneer BRD-202BK Blu-Ray Burner \| Samsung 305T 30'' LCD \| Last edited by turbost2; 07-09-2009 at 10:45 AM.

07-09-2009, 08:40 PM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Internet connection very slow What is the rated speed that you are supposed to be getting? Please redo the ipconfig /all commands. Note that you use "/" not "\". Hook up directly to the modem and see if the speed changes. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...