Internet shows connected but nothing works

[xSurrender]

Yep... again.
Not the first time its happended..
Heres the problem, it shows connected... but can't acess anything that has to do with internet, BUT...
I have a modem and router connected together, yesterday it just stopped..
But when i go connect my modem to my computer direcly, it works. (thats how im typing this)
I have an old dell router (dell truemobile 2300), i still manage with it, so don't tell me to get a new one. I'll get a new one when this one completely breaks down.
Please... help me with this..
Btw it's not working with laptop wirelessly (it detects, shows connected, again nothing works).
Thanks.. Ive tried everything!

[327jwolf]

Sounds like your router is not connecting to the modem. Your router may have lost its configuration. I would try unplugging thr router, wait 30 seconds and then plug it back in

The router should try to relog onto the ISP. You might also check to make sure the cable between the router and the modem are both ok.

[xSurrender]

Originally Posted by 327jwolf

Sounds like your router is not connecting to the modem. Your router may have lost its configuration. I would try unplugging thr router, wait 30 seconds and then plug it back in

The router should try to relog onto the ISP. You might also check to make sure the cable between the router and the modem are both ok.

Thanks for replying, but ive unplugged my router so many times, ive lost count.. same with my modem.
OH I should add that it connects for like 10-15 seconds, im able to browse, but then it stops.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[xSurrender]

ISP - Rogers
Modem - Scientific Atlanta 2100 - Can't find model number?
Router - Dell TrueMobile 2300 - WX-5565D Model Number
Wired on PC, wireless on Laptop
None
PC - XP Home Edition SP3
Laptop - Vista Home Edition
Affected on all Browsers.

Laptop doesn't work connected to modem, it connects but no internet, because I'm not setting it up properly, it asks for a user/pass to connect broadband, I don't know it.
For PC, connecting directly to modem works, everything does.
So probably router problem.
All computers in the house are affected by this.

Log for my PC:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Franco>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Franco>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Franco>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.2.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
LUCIANO <00> UNIQUE Registered
LUCIANO <20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Franco>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LUCIANO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-20-E1-9D-1F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Friday, July 03, 2009 8:26:39 PM
Lease Expires . . . . . . . . . . : Saturday, July 04, 2009 8:26:39 PM

C:\Documents and Settings\Franco>

[xSurrender]

For some reason I can't edit the post above me.. :-(
I just have to add something, before it does a shut down it lags alot.. Browsing takes forever, takes longer then usual load times, then at one point it will just stop and not come back up.. i'm getting sick of this.
once again sorry for the second post.

[johnwill]

You need to pick a problem and let's work on it. You say one doesn't connect and the other only connects through the modem directly?

Let's work that problem first.

• Turn off everything, the modem, router, computer.
• Make sure that the modem is connected to the router's WAN/Internet port, and NOT one of the LAN/Network ports.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[xSurrender]

Ok john.. I know this post is old, but I have the problem again!!! So i decided to continue where you last posted, ive done everything you said in the post above and here is the results.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Franco>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LUCIANO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-20-E1-9D-1F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Tuesday, August 11, 2009 5:21:34 PM
Lease Expires . . . . . . . . . . : Wednesday, August 12, 2009 5:21:34 PM

C:\Documents and Settings\Franco>ping 192.168.2.2

Pinging 192.168.2.2 with 32 bytes of data:

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Franco>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Franco>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Franco>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Franco>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Franco>

[xSurrender]

Bump.. for problem reoccuring just 30 minutes ago.