Wireless Connection

[jqc21]

Hi,

I setup a wireless connection with my high speed modem with a linksys router for use with my laptop. The desktop connects but, the laptop does not work for surfing. It says it's connected on the unsecured network but, nothing works as if connected and there is the red X. All the cables seem to be hooked up correctly. Does anyone have any suggestions?

Thanks,
Jeremy

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[jqc21]

Hi,

The name of the isp is Suddenlink, The modem is Linksys and model number is: befcmu10. For the router it's Linksys and number is: wrt110 I can't connect on the secured or unsecured network. The secured is wpa2-psk. The browser is IE7. When I try to connect with my laptop and select a network the only one it says it's connected to is the unsecured one but, it's doesn't connect.

[louge1953]

a bit confusing ....is your wireless router setup with encryption or no encrytion? who do you have to networks showing up in your list of wireless networks or am I miss understanding what you are saying?? why do you not choose which wireless network you want to connect to??? is the Desktop connected to the internet wired or wirelessly??

[fej2008]

Can you provide the info being asked by johnwill and louge? It will be very helpful. :)

And also, are you certain that you're typing the correct wpa2-psk on the right device? and where did you see that Red X? Try wpa-psk instead of using wpa2-psk.

[jqc21]

Hi,

In the list to choose a network it has both encryption and without. But, everytime I try the encryption one and type the security key it doesn't work. When I try the unsecured network it says it connects and the red x is gone from the taskbar but, it's not connected for internet. I don't know how to go back to change the info for the networks if it's not correct. The desktop works and is connected wired.

[louge1953]

you still did not tell us how your wireless router in your home is setup! is it setup unecrypted or encrypted requiring a WEP key to be entered??

try the below tip from Lorjack and see if it solves your problem


Re: Can't connect to the internet

--------------------------------------------------------------------------------

Reset the TCP/IP stack in addition to WINSOCK entries.

Windows XP
Open up a command prompt (Start > Run > CMD)
Type the bolded commands in the command prompt window:

Reset TCP/IP Stack: netsh int ip reset reset.log
Reset WINSOCK entries: netsh winsock reset catalog

When finished reboot



If it still doesn't connect then

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.
__________________


Those who can't write, write manuals.
Don't trouble trouble until trouble troubles you...

[Prometheus_Fire]

You need to logon to your routers web interface and check the configuration!

It sounds like you haven't configured your router and could be trying to connect to a neighbouring network.

[jqc21]

Hi,

When I turn on my laptop I have to select a network to connect. One of them is called linksys and it's a security-enabled network. It has the best signal but, i can't connect cause when I type in the security key it says it doesn't match. The security type for that connection is wpa2-psk and 802.11n The other connection is unsecured and is called default it's 802.11g neither of these when selected will connect. So I tried connecting the cable directly from my modem to my laptop and still no connection. I used to be setup with another isp and was able to use it wireless. I haven't been able to post the info not having my flash drive yet after moving to a new residence. I'm wondering if it's not setup correctly between the modem and router or maybe the setting on the laptop.

[Prometheus_Fire]

You're looking at 2 different networks there! Only one of 'em is yours!

You really need to get access to the routers web interface to verify settings and if needs be (which seems highly likely at this point) to reset your WPA pass-phrase.

Might be an idea to reset the router to factory defaults.

[jqc21]

Hi,

I don't remember how to get back to change that. Can you walk me through it?

[Prometheus_Fire]

It'll be similar to the procedure that rattle snake details in his post: problem with my connection.

Although, you'll need the username and password if you don't perform a factory reset.

[jqc21]

Hi,

I went through the process and changed some settings and also added the laptop to the linksys easylink adviser. The laptop connects and is able to surf now but, when I first turn it on and it connects it disconnects the desktop then they both connect.