Please Help!! Wireless problems!! Need help FAST

daniel305502 · 07-01-2009, 07:58 PM

Hey Everyone.

I'm new at all this so please bare with me..I hope I don't step on toes..(wasn't sure if this was the right place to post.)

Anyways, So I'm trying to fix a computer for a friend. They're laptop is running Windows XP Service Pack 1. It is a Dell Inspiron 8500. And there wireless is not working. In network connections, there is an Local Area Connection 2. Thats it. Ive tried to install drivers off the drivers cd. Its all up to date, as it tells me. BUT NOTHING WORKS. Ive tried Fn+F2. I have it turned on, but theres no little wireless computer icon on the bottom task bar and says nothing about it in the network connections. I heard somewhere about a chipset, so i installed a driver called Intel Mobile Chipset Rev: A04. Also, I have installed and un-installed both Dell TrueMobile 1300 Internal 802.11 b/g MPCI Rev: A06 and Dell TrueMobile 1400 Internal Dual-Band WLAN Card Rev: A00. So which is the right one. I have looked in Device Manager..nothing about wireless. So pleaseeee help. I really need help..fast.

Also, I tried doing something about reseting something. After I did it, they said to look at ipconfig /all. So I did. It says Node type is broadcast, No ip routing enabled and no wins proxy enabled. there is nothing there about primary dns suffix. and then of course it has the local area connection.

Hope i didnt throw too much at ya.

any help would be appreciated. thanks

salvor_hardin · 07-02-2009, 03:06 AM

Are you sure your laptop has wireless device? Check laptop info on internet!! If not, you can buy external one, plug it through USB! Other thing is, if maybe it has wireless device maybe you have to switch it on. Some laptops (Toshiba) have switch somewhere on them for activating wireless card! Check for that switch! Also, I recommend updating OS to SP3! And check in BIOS for any info about wireless card...

**johnwill** · 07-02-2009, 09:49 AM

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

daniel305502 · 07-02-2009, 12:24 PM

Quote:

Originally Posted by salvor_hardin

Are you sure your laptop has wireless device? Check laptop info on internet!! If not, you can buy external one, plug it through USB! Other thing is, if maybe it has wireless device maybe you have to switch it on. Some laptops (Toshiba) have switch somewhere on them for activating wireless card! Check for that switch! Also, I recommend updating OS to SP3! And check in BIOS for any info about wireless card...

Ok thanks. I did check the BIOS last night. I think there is one. Is there anyway I could find out how to switch it on? I know on my laptop there is an atcual switch on the side, but this one there isnt. Any clue how to switch it on?
-Thanks

daniel305502 · 07-02-2009, 12:33 PM

Quote:

Originally Posted by johnwill

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

I went into the device manager. Under network adapters there is 1394 Net adapter which does have a red "X", but before there was never an X there. Ive installed and un-installed so many drivers its not funny

And also under network adapters there is a broadcom 440x 10/100 integrated controller. there is nothing next to that.

So does that mean that i need to install a driver for the 1394 net adapter? i dont mean to sound stupid, but what is a 1394 net adapter in general? is that for wireless? sorry again..dont mean to sound stupid.. also, by the way, there is no computer icon for the wireless in the task bar thing, but there is one for the local area connection. also, when i go into control panel, there is a thing for true mobile wireless utility but when i click on it it brings up wireless configuratioin but there are no adapters in it. any thoughts?

again thanks alot and please help me lol.

thanks

**johnwill** · 07-03-2009, 06:46 PM

You should be running at least XP2, and there's no reason not to be using SP3 at this point. They solved a lot of wireless networking issues.

daniel305502 · 07-03-2009, 10:58 PM

ok i'll look into it but after hours and hours of work and frustration i have just come to a conclusion that theirs no wireless card in their laptop the signs were there to show that, i guess i just didnt see them at the time. allwell.

thanks for the info.

07-01-2009, 07:58 PM	#1 (permalink)
daniel305502 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows Vista Basic SP1	Please Help!! Wireless problems!! Need help FAST Hey Everyone. I'm new at all this so please bare with me..I hope I don't step on toes..(wasn't sure if this was the right place to post.) Anyways, So I'm trying to fix a computer for a friend. They're laptop is running Windows XP Service Pack 1. It is a Dell Inspiron 8500. And there wireless is not working. In network connections, there is an Local Area Connection 2. Thats it. Ive tried to install drivers off the drivers cd. Its all up to date, as it tells me. BUT NOTHING WORKS. Ive tried Fn+F2. I have it turned on, but theres no little wireless computer icon on the bottom task bar and says nothing about it in the network connections. I heard somewhere about a chipset, so i installed a driver called Intel Mobile Chipset Rev: A04. Also, I have installed and un-installed both Dell TrueMobile 1300 Internal 802.11 b/g MPCI Rev: A06 and Dell TrueMobile 1400 Internal Dual-Band WLAN Card Rev: A00. So which is the right one. I have looked in Device Manager..nothing about wireless. So pleaseeee help. I really need help..fast. Also, I tried doing something about reseting something. After I did it, they said to look at ipconfig /all. So I did. It says Node type is broadcast, No ip routing enabled and no wins proxy enabled. there is nothing there about primary dns suffix. and then of course it has the local area connection. Hope i didnt throw too much at ya. any help would be appreciated. thanks

07-02-2009, 03:06 AM	#2 (permalink)
salvor_hardin Registered User Join Date: May 2009 Location: Zadar, Croatia Posts: 20 OS: XP, Ubuntu	Re: Please Help!! Wireless problems!! Need help FAST Are you sure your laptop has wireless device? Check laptop info on internet!! If not, you can buy external one, plug it through USB! Other thing is, if maybe it has wireless device maybe you have to switch it on. Some laptops (Toshiba) have switch somewhere on them for activating wireless card! Check for that switch! Also, I recommend updating OS to SP3! And check in BIOS for any info about wireless card...

07-02-2009, 09:49 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Please Help!! Wireless problems!! Need help FAST Hold the Windows key and press R, then type devmgmt.msc Please respond to all the following steps. Under Network adapters, please tell me all the devices listed. Are there any devices under Network adapters that have a red x displayed? Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-03-2009, 06:46 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Please Help!! Wireless problems!! Need help FAST You should be running at least XP2, and there's no reason not to be using SP3 at this point. They solved a lot of wireless networking issues. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-03-2009, 10:58 PM	#7 (permalink)
daniel305502 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows Vista Basic SP1	Re: Please Help!! Wireless problems!! Need help FAST ok i'll look into it but after hours and hours of work and frustration i have just come to a conclusion that theirs no wireless card in their laptop the signs were there to show that, i guess i just didnt see them at the time. allwell. thanks for the info.