Internet Connected, Browsers Not Working. (HELP!)

cmokidd32 · 07-01-2009, 04:18 PM

I bought a toshiba compute back in april and everything has worked fine since. It runs windows vista and I have IE (7 or 8) and Firefox. I had firefox 3.0.10 and then it updated to 3.0.11 and stopped working. IE stopped working about a week before Firefox did. Just installed fierfox 3.5 but it doesn't work either. My skype connects and works so i know i am connected to the internet but for some reason my browsers wont work. Ive tried turning off all the firewalls and nothing happens. Im so frustrated and have no clue what to do, any information helps. Thanks!

**lorjack** · 07-01-2009, 05:06 PM

Boot into safe mode with networking and see if internet browsing works properly.

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

07-01-2009, 04:18 PM	#1 (permalink)
cmokidd32 Registered User Join Date: Jul 2009 Posts: 1 OS: Vista	Internet Connected, Browsers Not Working. (HELP!) I bought a toshiba compute back in april and everything has worked fine since. It runs windows vista and I have IE (7 or 8) and Firefox. I had firefox 3.0.10 and then it updated to 3.0.11 and stopped working. IE stopped working about a week before Firefox did. Just installed fierfox 3.5 but it doesn't work either. My skype connects and works so i know i am connected to the internet but for some reason my browsers wont work. Ive tried turning off all the firewalls and nothing happens. Im so frustrated and have no clue what to do, any information helps. Thanks!

07-01-2009, 05:06 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Internet Connected, Browsers Not Working. (HELP!) Boot into safe mode with networking and see if internet browsing works properly. Supply the following information please. OS running on all affected systems Make & models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? (WPA, WPA2, WEP, None) Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? (Firewalls, AV, Spyware, Malware,...) Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...