Wireless Connection Not Made Due To Hardware Problem

jjonsalt · 07-01-2009, 10:42 AM

Hi, my wife's laptop has been used for several years without this problem. We have 4 computers, 3 of which are connected to the internet via wireless connection. The computer is a Dell Inspiron 2200. Yesterday morning it worked as always, however, yesterday afternoon it would not (and still does not) connect but the other two laptops work just fine. I get a message saying that there is hardware unplugged. No change in programs or drivers recently. Ideas?

johnwill · 07-01-2009, 02:03 PM

Does it connect with a wired connection?

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

johnwill · 07-01-2009, 02:03 PM

Does it connect with a wired connection?

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

jjonsalt · 07-02-2009, 10:38 AM

Where does one find the clipboard in Vista?

**lorjack** · 07-02-2009, 06:25 PM

Just press Ctrl + V and it will paste the stuff that you copied.

The clipboard is what holds the information that is copied before you paste it somewhere.

jjonsalt · 07-03-2009, 10:13 AM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sheryl Nudelman>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : D74KH881
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-12-3F-1F-12-E8

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A5-0E-6B-81

C:\Documents and Settings\Sheryl Nudelman>^V

**lorjack** · 07-03-2009, 10:48 AM

Windows XP
Open up a command prompt (Start > Run > CMD)
Type the bolded commands in the command prompt window:

Reset TCP/IP Stack: netsh int ip reset reset.log
Reset WINSOCK entries: netsh winsock reset catalog

When finished reboot

jjonsalt · 07-03-2009, 11:49 AM

I hope I got the info johnwill asked for correctly. I pasted the clipboard info to Word and then the post #6.

johnwill · 07-03-2009, 06:28 PM

Does it connect using a wired connection?

jjonsalt · 07-03-2009, 06:47 PM

Wireless

**lorjack** · 07-04-2009, 02:57 PM

Quote:

Originally Posted by jjonsalt

I hope I got the info johnwill asked for correctly. I pasted the clipboard info to Word and then the post #6.

You did it right.

What Johnwill meant was are you able to get a proper connection using a wire?

jjonsalt · 07-05-2009, 08:14 AM

I plugged the cable that normally goes from the router to my desktop computer, which I have never run wireless, directly into the problem laptop. Still does not go online. Did I miss a step?

**louge1953** · 07-05-2009, 08:25 AM

hmm did you attempt the steps Lorjack gave you?? I dont recall the results!! if not give it a try

Re: Wireless Connection Not Made Due To Hardware Problem

--------------------------------------------------------------------------------

Windows XP
Open up a command prompt (Start > Run > CMD)
Type the bolded commands in the command prompt window:

Reset TCP/IP Stack: netsh int ip reset reset.log
Reset WINSOCK entries: netsh winsock reset catalog

When finished reboot

jjonsalt · 07-05-2009, 09:28 AM

Yes, I did. Or at least I think so. I didn't see anything like the un-bold letters/words and typed in the first line of bold letters/words where prompted at the opening of the window. I then hit "enter". and typed the second line of bold letters/words and entered. Then I rebooted. No difference.

**louge1953** · 07-05-2009, 09:40 AM

try the below suggestion also from Lorjack and post back with results for each command entered:

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results

ipconfig /all
ping www.google.com
ping 74.125.53.99

jjonsalt · 07-05-2009, 02:34 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sheryl Nudelman>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D74KH881
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A5-0E-6B-81

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-12-3F-1F-12-E8

C:\Documents and Settings\Sheryl Nudelman>ping www.google.com
Ping request could not find host www.google.com. Please check the name and try a
gain.

C:\Documents and Settings\Sheryl Nudelman>ping 74.125.53.99

Pinging 74.125.53.99 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Sheryl Nudelman>

**louge1953** · 07-05-2009, 05:25 PM

sorry jjonsalt,,,seems like you had already tried this procedure before with the same results....
I know its frustrating you to no end... it does me when I am faced with this problem.

are you sure you dont have a Firewall program like Zonealarm running and could be blocking access to the internet???

there has got to be a simple solution to this problem. go to Start>Connect to>right click on Wireless network Connection Select Properties, in the General Tab , scroll down to Internet Protocol TCP/IP, highlite it and click on properties, make sure obtain IP address and DNS address automatically are both checked.... post back with findings/results

**lorjack** · 07-07-2009, 06:41 PM

Reinstall the latest drivers for your network cards.

jjonsalt · 07-08-2009, 03:02 PM

I'm thinking of doing a clean, full install of the OS.

**lorjack** · 07-08-2009, 07:20 PM

Feel free to do so

07-01-2009, 10:42 AM	#1 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Wireless Connection Not Made Due To Hardware Problem Hi, my wife's laptop has been used for several years without this problem. We have 4 computers, 3 of which are connected to the internet via wireless connection. The computer is a Dell Inspiron 2200. Yesterday morning it worked as always, however, yesterday afternoon it would not (and still does not) connect but the other two laptops work just fine. I get a message saying that there is hardware unplugged. No change in programs or drivers recently. Ideas?

07-01-2009, 02:03 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,131 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Not Made Due To Hardware Problem Does it connect with a wired connection? Hold the Windows key and press R, then type CMD to open a command prompt: In the command prompt window that opens, type type the following command: Note that there is a space before the /ALL, but there is NOT* a space after the / in the following command.* IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-01-2009, 02:03 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,131 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Not Made Due To Hardware Problem Does it connect with a wired connection? Hold the Windows key and press R, then type CMD to open a command prompt: In the command prompt window that opens, type type the following command: Note that there is a space before the /ALL, but there is NOT* a space after the / in the following command.* IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-02-2009, 10:38 AM	#4 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem Where does one find the clipboard in Vista?

07-02-2009, 06:25 PM	#5 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Wireless Connection Not Made Due To Hardware Problem Just press Ctrl + V and it will paste the stuff that you copied. The clipboard is what holds the information that is copied before you paste it somewhere. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-03-2009, 10:13 AM	#6 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Sheryl Nudelman>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : D74KH881 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 00-12-3F-1F-12-E8 Ethernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car d Physical Address. . . . . . . . . : 00-14-A5-0E-6B-81 C:\Documents and Settings\Sheryl Nudelman>^V

07-03-2009, 10:48 AM	#7 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Wireless Connection Not Made Due To Hardware Problem Windows XP Open up a command prompt (Start > Run > CMD) Type the bolded commands in the command prompt window: Reset TCP/IP Stack: netsh int ip reset reset.log Reset WINSOCK entries: netsh winsock reset catalog When finished reboot __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-03-2009, 11:49 AM	#8 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem I hope I got the info johnwill asked for correctly. I pasted the clipboard info to Word and then the post #6.

07-03-2009, 06:28 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,131 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Not Made Due To Hardware Problem Does it connect using a wired connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-03-2009, 06:47 PM	#10 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem Wireless

07-05-2009, 08:14 AM	#12 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem I plugged the cable that normally goes from the router to my desktop computer, which I have never run wireless, directly into the problem laptop. Still does not go online. Did I miss a step?

07-05-2009, 08:25 AM	#13 (permalink)
louge1953 TSF Enthusiast Join Date: Feb 2009 Location: texas Posts: 757 OS: xp	Re: Wireless Connection Not Made Due To Hardware Problem hmm did you attempt the steps Lorjack gave you?? I dont recall the results!! if not give it a try Re: Wireless Connection Not Made Due To Hardware Problem -------------------------------------------------------------------------------- Windows XP Open up a command prompt (Start > Run > CMD) Type the bolded commands in the command prompt window: Reset TCP/IP Stack: netsh int ip reset reset.log Reset WINSOCK entries: netsh winsock reset catalog When finished reboot

07-05-2009, 09:28 AM	#14 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem Yes, I did. Or at least I think so. I didn't see anything like the un-bold letters/words and typed in the first line of bold letters/words where prompted at the opening of the window. I then hit "enter". and typed the second line of bold letters/words and entered. Then I rebooted. No difference.

07-05-2009, 09:40 AM	#15 (permalink)
louge1953 TSF Enthusiast Join Date: Feb 2009 Location: texas Posts: 757 OS: xp	Re: Wireless Connection Not Made Due To Hardware Problem try the below suggestion also from Lorjack and post back with results for each command entered: Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results ipconfig /all ping www.google.com ping 74.125.53.99 Last edited by louge1953; 07-05-2009 at 09:43 AM.

07-05-2009, 02:34 PM	#16 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Sheryl Nudelman>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : D74KH881 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car d Physical Address. . . . . . . . . : 00-14-A5-0E-6B-81 Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 00-12-3F-1F-12-E8 C:\Documents and Settings\Sheryl Nudelman>ping www.google.com Ping request could not find host www.google.com. Please check the name and try a gain. C:\Documents and Settings\Sheryl Nudelman>ping 74.125.53.99 Pinging 74.125.53.99 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 74.125.53.99: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Sheryl Nudelman>

07-05-2009, 05:25 PM	#17 (permalink)
louge1953 TSF Enthusiast Join Date: Feb 2009 Location: texas Posts: 757 OS: xp	Re: Wireless Connection Not Made Due To Hardware Problem sorry jjonsalt,,,seems like you had already tried this procedure before with the same results.... I know its frustrating you to no end... it does me when I am faced with this problem. are you sure you dont have a Firewall program like Zonealarm running and could be blocking access to the internet??? there has got to be a simple solution to this problem. go to Start>Connect to>right click on Wireless network Connection Select Properties, in the General Tab , scroll down to Internet Protocol TCP/IP, highlite it and click on properties, make sure obtain IP address and DNS address automatically are both checked.... post back with findings/results

07-07-2009, 06:41 PM	#18 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Wireless Connection Not Made Due To Hardware Problem Reinstall the latest drivers for your network cards. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-08-2009, 03:02 PM	#19 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Wireless Connection Not Made Due To Hardware Problem I'm thinking of doing a clean, full install of the OS.

07-08-2009, 07:20 PM	#20 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Wireless Connection Not Made Due To Hardware Problem Feel free to do so __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...