need help connecting to internet!

g2daizh · 06-22-2009, 06:53 PM

Hi i'm having some trouble connecting to the internet in my apartment complex. Its a wired ethernet connection that plugs into the wall. I was connected on saturday and when i came back to the apartment on sunday afternoon the connection wouldnt work. My girlfriends computer works in the same connection, same chord, but when i plug my computer in it says i have local access only. We both run on windows vista.

I've tried to restart it, repair with windows diagnostics, disable/reenable the connection and nothing is working. I'm sure it's not the apartment complex's fault since the other computer works. I'm just wondering why one computer has local only access while the other one works.

Any help would be great. Thank you.

**lorjack** · 06-22-2009, 08:07 PM

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

06-22-2009, 06:53 PM	#1 (permalink)
g2daizh Registered User Join Date: Jun 2009 Posts: 1 OS: vista	need help connecting to internet! Hi i'm having some trouble connecting to the internet in my apartment complex. Its a wired ethernet connection that plugs into the wall. I was connected on saturday and when i came back to the apartment on sunday afternoon the connection wouldnt work. My girlfriends computer works in the same connection, same chord, but when i plug my computer in it says i have local access only. We both run on windows vista. I've tried to restart it, repair with windows diagnostics, disable/reenable the connection and nothing is working. I'm sure it's not the apartment complex's fault since the other computer works. I'm just wondering why one computer has local only access while the other one works. Any help would be great. Thank you.

06-22-2009, 08:07 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: need help connecting to internet! Supply the following information please. OS running on all affected systems Make & models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? (WPA, WPA2, WEP, None) Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? (Firewalls, AV, Spyware, Malware,...) Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...