cant see internet

monty87 · 06-06-2009, 10:21 AM

getting local access only. seeing everything on my side of the router. other laptops access the net fine. this laptop has been working fine. I made some changes to the network services and cant figure out what I did, HELP

**lorjack** · 06-06-2009, 02:17 PM

Supply the following information please.

OS running on all affected systems
Make\models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use?
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed?

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

Verify that the following services are running.
To access services: Start > run > services.msc

Services:
Workstation
Computer Browser
Network Location Awareness
TCP/IP Netbios helper
DNS Client
Server
Network Connections
Remote Procedure Call
DHCP Client

Wireless Services:
Wireless Zero Configuration
COM+ Event System
WLAN AutoConfig (for Vista)

monty87 · 06-06-2009, 06:00 PM

os is vista, toshiba laptop dlink router. keyport and dns problem. working fine until i made some changes to network services other laptops work fine

**lorjack** · 06-06-2009, 07:14 PM

I need you to provide all of the information that i requested. I also need you to be more specific on what equipment you have (Dlink router), they make alot of routers so i need to know which one you have (model #). Where are you getting the keyport and dns error?

monty87 · 06-08-2009, 08:13 AM

the problem is local to my laptop network and router is fine. been to a few different networks same results. all other computers work fine on all of the networks i have visited

monty87 · 06-08-2009, 08:32 AM

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jeff Montgomery>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JeffMontgome-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : tampabay.rr.com
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Conn
ection
Physical Address. . . . . . . . . : 00-16-6F-2A-0F-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-0F-B0-DB-A9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.tampabay.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{9AD6DE3C-0E19-48D3-AB3F-D6BCBE39B
19E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Jeff Montgomery>

C:\Users\Jeff Montgomery>

C:\Users\Jeff Montgomery>^V

C:\Users\Jeff Montgomery>^V^V

C:\Users\Jeff Montgomery>

**lorjack** · 06-08-2009, 09:26 AM

Verify that all network drivers are installed.
To open device manager: start > run > devmgmt.msc

If there are any !, ?, or X
in the list then you need to update/reinstall the drivers or enable the device.

And make sure that the wireless card is turned on. Most laptops have a switch on the outside of the case that turn the wireless card on/off, and a light indicating its status. Are you able to get a connection via wire?

monty87 · 06-08-2009, 09:45 AM

I have done most if not all of the things u suggested. the problem is with key ports and dns.

**lorjack** · 06-08-2009, 09:50 AM

Windows Vista
Open up a command prompt (Start > All Programs >Accessories > alternate click on Command Prompt > select "Run as Administrator"
Type the bolded commands into the command prompt window:

Reset WINSOCK entries: netsh winsock reset catalog
Reset IPv4 TCP/IP: netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack: netsh int ipv6 reset reset.log

When finished reboot

monty87 · 06-08-2009, 10:54 AM

using vista forgot how to log on as an admin....... thank you

monty87 · 06-08-2009, 11:16 AM

i got the admin logon

monty87 · 06-08-2009, 11:34 AM

i did all of the reset and re booted. same problem..........

donfuji · 06-08-2009, 02:17 PM

I don't like those tunnling adapters you have. Those make me think of IPv6. IPv6 has been known to cause issues...

Try this:
http://technet.microsoft.com/en-us/n.../cc987595.aspx

look under the vista part to disable IPv6 for vista... That may help you.

You can also go to your device manager and delete those isata devices under network adapters.

06-06-2009, 10:21 AM	#1 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	cant see internet getting local access only. seeing everything on my side of the router. other laptops access the net fine. this laptop has been working fine. I made some changes to the network services and cant figure out what I did, HELP

06-06-2009, 02:17 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: cant see internet Supply the following information please. OS running on all affected systems Make\models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. Verify that the following services are running. To access services: Start > run > services.msc Services: Workstation Computer Browser Network Location Awareness TCP/IP Netbios helper DNS Client Server Network Connections Remote Procedure Call DHCP Client Wireless Services: Wireless Zero Configuration COM+ Event System WLAN AutoConfig (for Vista) __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-06-2009, 06:00 PM	#3 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet os is vista, toshiba laptop dlink router. keyport and dns problem. working fine until i made some changes to network services other laptops work fine

06-06-2009, 07:14 PM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: cant see internet I need you to provide all of the information that i requested. I also need you to be more specific on what equipment you have (Dlink router), they make alot of routers so i need to know which one you have (model #). Where are you getting the keyport and dns error? __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-08-2009, 08:13 AM	#5 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet the problem is local to my laptop network and router is fine. been to a few different networks same results. all other computers work fine on all of the networks i have visited

06-08-2009, 08:32 AM	#6 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Jeff Montgomery>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : JeffMontgome-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : tampabay.rr.com Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Conn ection Physical Address. . . . . . . . . : 00-16-6F-2A-0F-E8 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-0F-B0-DB-A9-8A DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.tampabay.rr.com Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 14: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{9AD6DE3C-0E19-48D3-AB3F-D6BCBE39B 19E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Jeff Montgomery> C:\Users\Jeff Montgomery> C:\Users\Jeff Montgomery>^V C:\Users\Jeff Montgomery>^V^V C:\Users\Jeff Montgomery>

06-08-2009, 09:26 AM	#7 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: cant see internet Verify that all network drivers are installed. To open device manager: start > run > devmgmt.msc If there are any !, ?, or X in the list then you need to update/reinstall the drivers or enable the device. And make sure that the wireless card is turned on. Most laptops have a switch on the outside of the case that turn the wireless card on/off, and a light indicating its status. Are you able to get a connection via wire? __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you... Last edited by lorjack; 06-08-2009 at 09:27 AM.

06-08-2009, 09:45 AM	#8 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet I have done most if not all of the things u suggested. the problem is with key ports and dns.

06-08-2009, 09:50 AM	#9 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: cant see internet Windows Vista Open up a command prompt (Start > All Programs >Accessories > alternate click on Command Prompt > select "Run as Administrator" Type the bolded commands into the command prompt window: Reset WINSOCK entries: netsh winsock reset catalog Reset IPv4 TCP/IP: netsh int ipv4 reset reset.log Reset IPv6 TCP/IP stack: netsh int ipv6 reset reset.log When finished reboot __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-08-2009, 10:54 AM	#10 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet using vista forgot how to log on as an admin....... thank you

06-08-2009, 11:16 AM	#11 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet i got the admin logon

06-08-2009, 11:34 AM	#12 (permalink)
monty87 Registered User Join Date: Jun 2009 Posts: 8 OS: vista	Re: cant see internet i did all of the reset and re booted. same problem..........

06-08-2009, 02:17 PM	#13 (permalink)
donfuji Registered User Join Date: Feb 2009 Location: Upstate NY Posts: 36 OS: XP SP3	Re: cant see internet I don't like those tunnling adapters you have. Those make me think of IPv6. IPv6 has been known to cause issues... Try this: http://technet.microsoft.com/en-us/n.../cc987595.aspx look under the vista part to disable IPv6 for vista... That may help you. You can also go to your device manager and delete those isata devices under network adapters.