Web bowsers losing internet connection

Ashes · 05-20-2009, 10:26 AM

Hi,
I'm having a problem with my computer losing my internet connection when using software to browse or download. The only way I seem to get it back is if I reboot the computer. Here's what's the info:

I have a dsl modem, Linksys wireless router, XP as the OS, and AVG as my security. My computer is connected with an ethernet cable and not using the wireless part of the router.

If I log on and start surfing or dowloading through any web browser or even itunes, after 10 minutes to 1 hour, suddenly no pages can be found and whatever program I am running, like Itunes, will say there's no internet connection. Restarting the router or modem does not help. Logging in as a different user doesn't help either.

However, if I then get on another computer, like a laptop, and access the wireless router I can download and surf with no problem. So, I'm thinking it has something to do with the computer I'm on.

I have tried to plug the dsl modem right into the computer and the same thing happens. If I then run cmd and ping, I am able to get and receive packets. I am unable to get into the modem or route when this problem happens. If I try and access either of their IPs throught a browse, it won't work. I also disabled the firewall from AVG and still no dice.

Anyone have any idea's what could be causing this? Thanks!

-Ashes

**johnwill** · 05-20-2009, 12:56 PM

Try booting in Safe Mode with Networking and see if it exhibits the same issue. We need to narrow it down to either basic Windows functions or something running on the computer.

Ashes · 05-20-2009, 01:25 PM

Quote:

Originally Posted by johnwill

Try booting in Safe Mode with Networking and see if it exhibits the same issue. We need to narrow it down to either basic Windows functions or something running on the computer.

Good idea, thanks. I'll try it when I get home tonight. Hopefully it'll work fine in safe mode. I'd rather have something running that kills it rather than a basic function.

-Ashes

Ashes · 05-21-2009, 10:32 AM

Okay, tried booting into Safe Mode with Networking. Same problem. This time after the connection was lost, I went and selected the local connection and hit repair. It tried to renew the IP, but was unable to do so. Anyone have any more insight? Thanks!

**johnwill** · 05-22-2009, 07:23 AM

Connect directly to the modem bypassing the Linksys router and see if this still happens.

05-20-2009, 10:26 AM	#1 (permalink)
Ashes Registered User Join Date: Mar 2009 Posts: 4 OS: xp	Web bowsers losing internet connection Hi, I'm having a problem with my computer losing my internet connection when using software to browse or download. The only way I seem to get it back is if I reboot the computer. Here's what's the info: I have a dsl modem, Linksys wireless router, XP as the OS, and AVG as my security. My computer is connected with an ethernet cable and not using the wireless part of the router. If I log on and start surfing or dowloading through any web browser or even itunes, after 10 minutes to 1 hour, suddenly no pages can be found and whatever program I am running, like Itunes, will say there's no internet connection. Restarting the router or modem does not help. Logging in as a different user doesn't help either. However, if I then get on another computer, like a laptop, and access the wireless router I can download and surf with no problem. So, I'm thinking it has something to do with the computer I'm on. I have tried to plug the dsl modem right into the computer and the same thing happens. If I then run cmd and ping, I am able to get and receive packets. I am unable to get into the modem or route when this problem happens. If I try and access either of their IPs throught a browse, it won't work. I also disabled the firewall from AVG and still no dice. Anyone have any idea's what could be causing this? Thanks! -Ashes

05-20-2009, 12:56 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Web bowsers losing internet connection Try booting in Safe Mode with Networking and see if it exhibits the same issue. We need to narrow it down to either basic Windows functions or something running on the computer. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-21-2009, 10:32 AM	#4 (permalink)
Ashes Registered User Join Date: Mar 2009 Posts: 4 OS: xp	Re: Web bowsers losing internet connection Okay, tried booting into Safe Mode with Networking. Same problem. This time after the connection was lost, I went and selected the local connection and hit repair. It tried to renew the IP, but was unable to do so. Anyone have any more insight? Thanks!

05-22-2009, 07:23 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Web bowsers losing internet connection Connect directly to the modem bypassing the Linksys router and see if this still happens. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience