lossing broadand connection under vista-pls help

[Ewan154]

Hi,
I bought a new laptop a few months ago. Everything worked fine, then a few months ago. I kept loosing my bt broaband connection. There are no error messages, web sites just stop loading. If I reboot the laptop the connection works fine again. I am using a wired connection and a netgear DG834 V 3 router. I have tried another router, but still get the same problem.

I only get this problem with Vista, the connection works fine with XP.

Any idea's pls?

Is this problem due to the laptop or BT?

[johnwill]

When it stops working, please do this.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Ewan154]

Hi,
Thanks for the reply. Here is the info

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ewan> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : lappy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-83-DE-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-68-A2-50-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 May 2009 14:31:21
Lease Expires . . . . . . . . . . : 03 May 2009 14:31:20
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\Ewan>ping 192.168.0.3

Pinging 192.168.0.3 with 32 bytes of data:
Reply from 192.168.0.3: bytes=32 time=1766ms TTL=128
Reply from 192.168.0.3: bytes=32 time=8ms TTL=128
Reply from 192.168.0.3: bytes=32 time=5ms TTL=128
Reply from 192.168.0.3: bytes=32 time=5ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 1766ms, Average = 446ms

C:\Users\Ewan>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1797ms TTL=255
Reply from 192.168.0.1: bytes=32 time=4ms TTL=255
Reply from 192.168.0.1: bytes=32 time=5ms TTL=255
Reply from 192.168.0.1: bytes=32 time=5ms TTL=255

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 1797ms, Average = 452ms

C:\Users\Ewan>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1832ms TTL=255
Reply from 192.168.0.1: bytes=32 time=8ms TTL=255
Reply from 192.168.0.1: bytes=32 time=5ms TTL=255
Reply from 192.168.0.1: bytes=32 time=5ms TTL=255

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 1832ms, Average = 462ms

C:\Users\Ewan>ping yahoo.com

Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
Reply from 209.131.36.159: bytes=32 time=1095ms TTL=44
Reply from 209.131.36.159: bytes=32 time=192ms TTL=43
Reply from 209.131.36.159: bytes=32 time=193ms TTL=44
Reply from 209.131.36.159: bytes=32 time=192ms TTL=43

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 192ms, Maximum = 1095ms, Average = 418ms

C:\Users\Ewan>

[johnwill]

Was that display after you couldn't connect? That shows a good connection, you are pinging Internet sites by URL.

[Ewan154]

Hi,
Thanks for the reply. Yes I did do the test after couldn't connect. What do you mean pinging Internet sites by URL?

[johnwill]

I mean you have no Internet connectivity issue, so this is something blocking your browser from connecting.

How often does this happen?

[Ewan154]

Hi,
Thanks for the relpy. THis problem happens everytime I connect to the net.

[Ewan154]

I have tried these

switched on firewall (zonealarm)

Windows firwall is switched off

turned off internet modem

changed mirco filters

switched of Internet protocal version 6 TCP/IP IP V6

Ever after trying all the this- the problem is still there

[johnwill]

Boot in Safe Mode with Networking and see if you still see the problem.

[Ewan154]

Hi,
Been trying the computer in safe mode and don't get the problem at all.

Any idea's

[johnwill]

So, safe mode works fine, and normal mode has the problem?

Using MSCONFIG, try disabling groups of startup applications and services until you find the one that is blocking your access.

[Ewan154]

Hi,
Thanks for all the relpy and the help How do I get into MSCONFIG?

Thanks
Ewan

[johnwill]

Hold the Windows key and press R, and type in MSCONFIG.