Cant Activate WiFi on Intel Laptop

[Lebbern]

Hello.

My friend just bought a new laptop and we got a big problem.
We have installed Vista Ultimate 64bit and all drivers.
The HotKey drivers and WiFi drivers is installed but the big problem is that we cant activate the WiFi card on the laptop. The card is a Intel 802.11a/b/g/n. Ive just checked Device manager and the card is working but i CANT activate it with FN+F11. The hotkey just wont respond so i need another way to activate it.

From Manual Diagnostics Tool in Intel i got this results:
Wireless hardware is enabled
Diver is loaded. Net w5v64 Version : 12.2.0.11
Hardware Radio is OFF.

I hope you understand my problem, the card is working but the activation on the laptop is not working. If you need more info about hte computer just ask, its a Intel® Core™2 Duo computer and its totally fresh.

Please help me and my friend :)

[Lebbern]

Cant anyone help?

[djaburg]

Perhaps knowing what brand and model laptop it is would help. I know that ACER laptops have their on software core that must be installed before any of the hotkey elements will work.

[Lebbern]

Its this laptop: http://multicom.no/SystemConfigurato...01151%3bfl%3a0

[Lebbern]

INTEL Pentium dual core T3200 2.0GHZ 667MHz 1MB cache

[Done_Fishin]

please advise make and model of laptop not the type of CPU that is inside

look underneath the laptop or install Everest and post the details it finds

edit: is it

Multicom Xishan M740

this means very little to me and everything on that site seems to be Scandinavian.

have you checked for a button on the front that might activate the wireless .. a lot of laptops did that

[Lebbern]

The laptop got no buttons to push in front.

Here is some info from Everest, if you need more then tell me what to copy :)

Wireless:

Field Value
Network Adapter Properties
Network Adapter Intel(R) Wireless WiFi Link 5300
Interface Type Unknown
Hardware Address 00-21-6A-18-51-C8
Connection Name Wireless Network Connection
MTU 1500 bytes
Bytes Received 0
Bytes Sent 0

Network Adapter Manufacturer
Company Name Intel Corporation
Product Information http://www.intel.com/design/network/...inecard_ec.htm
Driver Download http://support.intel.com/support/network
Driver Update http://driveragent.com?ref=59


MotherBoard:
Field Value
Motherboard Properties
Motherboard ID MVINA001.86C.0000.D.0807152136
Motherboard Name Unknown

Front Side Bus Properties
Bus Type Intel AGTL+
Bus Width 64-bit
Real Clock 111 MHz (QDR)
Effective Clock 444 MHz
Bandwidth 3555 MB/s

Memory Bus Properties
Bus Type Dual DDR2 SDRAM
Bus Width 128-bit
DRAM:FSB Ratio 10:5
Real Clock 222 MHz (DDR)
Effective Clock 444 MHz
Bandwidth [ TRIAL VERSION ] MB/s

Chipset Bus Properties
Bus Type Intel Direct Media Interface


CPU:
Field Value
CPU Properties
CPU Type Mobile DualCore Intel Pentium, 1333 MHz (12 x 111)
CPU Alias Merom-1M
CPU Stepping M0
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3, SSSE3
Original Clock [ TRIAL VERSION ]
Min / Max CPU Multiplier 6x / 12x
Engineering Sample No
L1 Code Cache 32 KB per core
L1 Data Cache [ TRIAL VERSION ]
L2 Cache 1 MB (On-Die, ASC, Full-Speed)

Multi CPU
CPU #1 Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz, 1995 MHz
CPU #2 Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz, 1995 MHz

CPU Physical Info
Package Type 479 Ball uFCBGA / 478 Pin uFCPGA
Package Size 3.5 cm x 3.5 cm
Process Technology 8M, 65 nm, CMOS, Cu, Low-K Inter-Layer, 2nd Gen Strained Si
Core Voltage 1.063 - 1.363 V
I/O Voltage 1.063 - 1.363 V

CPU Manufacturer
Company Name Intel Corporation
Product Information http://www.intel.com/products/processor

CPU Utilization
CPU #1 / Core #1 4 %
CPU #1 / Core #2 0 %

[Lebbern]

Here is the attachment with all info about the laptop.

[Done_Fishin]

is this your laptop?

http://www.clevo.com.tw/en/products/...productid=111#

[Lebbern]

Thats the one :)

[Done_Fishin]

The manual says

Wireless LAN Module
If you have included an Intel® Wi-Fi Link 5100/5300 Series (802.11 a/g/n) WLAN module in your purchase option, make sure that the Wireless LAN module is on before
installing the driver.

the site description says

http://www.clevo.com.tw/en/products/...productid=111#

O.S.
Windows® VISTA™ (SP1)
Windows® XP(SP3)
Windows® VISTA™ Premium (64-bit) logo

Options
Communication
56K FAX / modem
Built-in 10/100/1000MB Base-TX Ethernet LAN
(Option) Intel® WiFi Link 5300 3x3 802.11AGN MiniCard with PCIe interface
(Option) Intel® WiFi Link 5100 1x2 802.11AGN MiniCard with PCIe interface
(Option) WLAN 802.11b+g MiniCard module with USB interface
(Factory Option) Bluetooth™ V2.1 + EDR module with USB interface
(Factory Option) UMTS/HSDPA 3.5G module, MiniCard with USB interface
(Factory Option) 1.3M/2.0M pixels Video Camera with USB interface


Options
Combo / Super Multi ODD,SATA interface
Removable 9 Cells Smart Lithium-Ion battery pack 7200mAh
Intel® Turbo memory 2GB MiniCard with PCIe interface
Intel® WiFi Link 5300 3x3 802.11AGN MiniCard with PCIe interface
Intel® WiFi Link 5100 1x2 802.11AGN MiniCard with PCIe interface
WLAN 802.11b+g MiniCard module with USB interface
(Factory Option) Bluetooth™ V2.1 + EDR module with USB interface
(Factory Option) UMTS/HSDPA 3.5G module, MiniCard with USB interface
(Factory Option) 1.3M/2.0M pixels Video Camera with USB interface
(Factory Option) Fingerprint security

are you sure that there is a wireless module inside .. seems that wireless is optional

otherwise you might need to look for an updated driver

http://www.clevo.com.tw/en/e-services/Download.asp

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[Lebbern]

Please respond to all the following steps.
[list=1][*]Under Network adapters, please tell me all the devices listed.
Hamachi Network Interface
Intel(R) Wireless WiFi Link 5300
Realtek RTL8168(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
[*]Are there any devices under Network adapters that have a red x displayed?
No
[*]Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
No

[johnwill]

It would appear that you have a wireless adapter.

Let's see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.