Problem sending print jobs to network printer with new Windows login

ostrich · 01-29-2009, 01:10 PM

At my office, we have 2 community printers. One big Konica/Minolta printer/copier ("big printer") for large print jobs, and one smaller HP printer ("small printer") for regular print jobs. I replaced another employee here and for the first few weeks, I logged on to his Windows account and printed everything fine. Since then, the IT guy created a new Windows account for me and from this account on the same computer, I can print to the smaller printer fine, but can't send print jobs to the big printer. I checked all the printer settings for the big printer under both accounts and everything is the same under each tab, such as the IP address of the printer. It recognizes the printer, as it comes up on the list of printers. And when I did run/command and put in the big printer's IP address, I get a reply. Also, when I scan something on that big printer, I can get it emailed to myself just fine. But for some reason, I just can't send print jobs over.

Any suggestions? Thanks in advance

ostrich · 01-29-2009, 01:14 PM

When I use the Konica Minolta Printer Installer CD, it doesn't automatically detect the printer, which it should. And when I enter the network search parameters (IP address and subnet mask), it doesn't detect either.

ostrich · 01-31-2009, 09:34 AM

anyone?

01-29-2009, 01:10 PM	#1 (permalink)
ostrich Registered User Join Date: Aug 2005 Posts: 33 OS: xp	Problem sending print jobs to network printer with new Windows login At my office, we have 2 community printers. One big Konica/Minolta printer/copier ("big printer") for large print jobs, and one smaller HP printer ("small printer") for regular print jobs. I replaced another employee here and for the first few weeks, I logged on to his Windows account and printed everything fine. Since then, the IT guy created a new Windows account for me and from this account on the same computer, I can print to the smaller printer fine, but can't send print jobs to the big printer. I checked all the printer settings for the big printer under both accounts and everything is the same under each tab, such as the IP address of the printer. It recognizes the printer, as it comes up on the list of printers. And when I did run/command and put in the big printer's IP address, I get a reply. Also, when I scan something on that big printer, I can get it emailed to myself just fine. But for some reason, I just can't send print jobs over. Any suggestions? Thanks in advance

01-29-2009, 01:14 PM	#2 (permalink)
ostrich Registered User Join Date: Aug 2005 Posts: 33 OS: xp	Re: Problem sending print jobs to network printer with new Windows login When I use the Konica Minolta Printer Installer CD, it doesn't automatically detect the printer, which it should. And when I enter the network search parameters (IP address and subnet mask), it doesn't detect either.

01-31-2009, 09:34 AM	#3 (permalink)
ostrich Registered User Join Date: Aug 2005 Posts: 33 OS: xp	Re: Problem sending print jobs to network printer with new Windows login anyone?