Help! Internet works after repair for 30 seconds then stops.. very annoying..

kreztmon · 01-27-2009, 02:50 PM

Hello,

My internet has been working fine for many months until yesterday out of the blue it stopped working. I have tried everything from having a technician from my ISP come have a look to many websites for advice and have found no solution to my problem.

Tried all the regular stuff, like ipconfig release and renew, modem reset, modem swap, etc. My computer can ping to my modem and the ISP can ping my modem but I can't surf the internet at all. I am just recieving NO packets.

How am I able to post this? Well If I right-click and repair my internet connection it works fine for about 30 seconds (or less) and then cuts out again.

Windows XP
D-Link DFE-538TX PCI Ethernet Adapter
No router
Firewall turned off

Help please! What could be going on?

**johnwill** · 01-28-2009, 10:07 AM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

kreztmon · 01-28-2009, 02:54 PM

ISP = Eastlink
Broadband Modem & Model # = Motorola SURFBoard SB5101
Connection = Wired
Windows Version = XP Media Center Edition, Service Pack 3
Internet Browser = Windows Internet Explorer

ISP technician came and said the problem was with my computer. He was able to communicate with the modem using my computer, and the ISP was able to ping my modem. He said it was something on my computer blocking the connection. My connection status says I am connected but I am not receiving any packets. If I right-click and "repair" the connection I am able to access website for approximately 30 seconds before the connection stops working.

Below is the information you have asked:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Graham>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Graham>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Graham>NBTSTAT -n

Local Area Connection 2:
Node IpAddress: [24.89.250.246] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
GKING <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
GKING <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Graham>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : GKING
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : eastlink.ca

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : eastlink.ca
Description . . . . . . . . . . . : D-Link DFE-538TX PCI Fast Ethernet A
dapter
Physical Address. . . . . . . . . : 00-15-E9-B1-06-64
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.89.250.246
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 24.89.248.1
DHCP Server . . . . . . . . . . . : 172.22.22.12
DNS Servers . . . . . . . . . . . : 24.222.0.94
24.222.0.95
Lease Obtained. . . . . . . . . . : January 28, 2009 5:43:21 PM
Lease Expires . . . . . . . . . . : January 29, 2009 5:43:21 AM

C:\Documents and Settings\Graham>

**johnwill** · 01-29-2009, 08:27 AM

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

If this doesn't fix it, try booting in Safe Mode with Networking and see if you can connect in that mode.

kreztmon · 01-29-2009, 11:32 AM

Hi John,

Thanks for your replies.

I tried the first two commands, still didn't fix my problem.

Also I couldn't connect through Windows Safe Mode either.

Any other advice?

kreztmon · 02-02-2009, 09:50 AM

Any other ideas guys??

This is so frustrating..

CapsuleBox · 02-02-2009, 10:44 AM

Hi,

try to install the latest software driver for the D-Link DFE-538TX PCI Ethernet Adapter,

http://www.dlink.com/products/suppor...&sec=0#drivers

Bam324 · 12-01-2009, 12:24 AM

Hello having the same issues as kreztmon. Dont want to take away from him but.

ISP: Comcast High Speed Internet
Modem: Motorola SB5120
Connection type: Ethernet into modem.
Version: Windows XP Home with latest Service pack.(what killed net)
Browser: Firefox

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Bennen>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Bennen>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Bennen>nbtstat -n

Local Area Connection:
Node IpAddress: [67.187.128.196] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BRENNEN-89CFCEF<00> UNIQUE Registered
BRENNEN-89CFCEF<20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Bennen>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : brennen-89cfcef
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-15-F2-20-C9-77
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 67.187.128.196
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 67.187.128.1
DHCP Server . . . . . . . . . . . : 68.87.76.23
DNS Servers . . . . . . . . . . . : 68.87.76.182
68.87.78.134
Lease Obtained. . . . . . . . . . : Monday, November 30, 2009 11:15:10 PM
Lease Expires . . . . . . . . . . : Friday, December 04, 2009 2:30:28 PM

C:\Documents and Settings\Bennen>

Thanks.

**af3** · 12-01-2009, 07:06 AM

Quote:

Originally Posted by kreztmon

ISP = Eastlink
Broadband Modem & Model # = Motorola SURFBoard SB5101
Connection = Wired
Windows Version = XP Media Center Edition, Service Pack 3
Internet Browser = Windows Internet Explorer

ISP technician came and said the problem was with my computer. He was able to communicate with the modem using my computer, and the ISP was able to ping my modem. He said it was something on my computer blocking the connection. My connection status says I am connected but I am not receiving any packets. If I right-click and "repair" the connection I am able to access website for approximately 30 seconds before the connection stops working.

Below is the information you have asked:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Graham>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Graham>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Graham>NBTSTAT -n

Local Area Connection 2:
Node IpAddress: [24.89.250.246] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
GKING <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
GKING <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Graham>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : GKING
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : eastlink.ca

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : eastlink.ca
Description . . . . . . . . . . . : D-Link DFE-538TX PCI Fast Ethernet A
dapter
Physical Address. . . . . . . . . : 00-15-E9-B1-06-64
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.89.250.246
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 24.89.248.1
DHCP Server . . . . . . . . . . . : 172.22.22.12
DNS Servers . . . . . . . . . . . : 24.222.0.94
24.222.0.95
Lease Obtained. . . . . . . . . . : January 28, 2009 5:43:21 PM
Lease Expires . . . . . . . . . . : January 29, 2009 5:43:21 AM

C:\Documents and Settings\Graham>

kreztmon, try to ping 24.89.248.1

To me, the assigned IP (24.89.250.246) being on a different subnet (x.x.250.x vs. x.x.248.x) than the default gateway (24.89.248.1) seems interesting.

I'm curious to see the results.

01-27-2009, 02:50 PM	#1 (permalink)
kreztmon Registered User Join Date: Jan 2009 Posts: 4 OS: XP	Help! Internet works after repair for 30 seconds then stops.. very annoying.. Hello, My internet has been working fine for many months until yesterday out of the blue it stopped working. I have tried everything from having a technician from my ISP come have a look to many websites for advice and have found no solution to my problem. Tried all the regular stuff, like ipconfig release and renew, modem reset, modem swap, etc. My computer can ping to my modem and the ISP can ping my modem but I can't surf the internet at all. I am just recieving NO packets. How am I able to post this? Well If I right-click and repair my internet connection it works fine for about 30 seconds (or less) and then cuts out again. Windows XP D-Link DFE-538TX PCI Ethernet Adapter No router Firewall turned off Help please! What could be going on?

01-28-2009, 10:07 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-28-2009, 02:54 PM	#3 (permalink)
kreztmon Registered User Join Date: Jan 2009 Posts: 4 OS: XP	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. ISP = Eastlink Broadband Modem & Model # = Motorola SURFBoard SB5101 Connection = Wired Windows Version = XP Media Center Edition, Service Pack 3 Internet Browser = Windows Internet Explorer ISP technician came and said the problem was with my computer. He was able to communicate with the modem using my computer, and the ISP was able to ping my modem. He said it was something on my computer blocking the connection. My connection status says I am connected but I am not receiving any packets. If I right-click and "repair" the connection I am able to access website for approximately 30 seconds before the connection stops working. Below is the information you have asked: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Graham>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Graham>PING yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Graham>NBTSTAT -n Local Area Connection 2: Node IpAddress: [24.89.250.246] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- GKING <00> UNIQUE Registered WORKGROUP <00> GROUP Registered GKING <20> UNIQUE Registered WORKGROUP <1E> GROUP Registered WORKGROUP <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Documents and Settings\Graham>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : GKING Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : eastlink.ca Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : eastlink.ca Description . . . . . . . . . . . : D-Link DFE-538TX PCI Fast Ethernet A dapter Physical Address. . . . . . . . . : 00-15-E9-B1-06-64 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 24.89.250.246 Subnet Mask . . . . . . . . . . . : 255.255.248.0 Default Gateway . . . . . . . . . : 24.89.248.1 DHCP Server . . . . . . . . . . . : 172.22.22.12 DNS Servers . . . . . . . . . . . : 24.222.0.94 24.222.0.95 Lease Obtained. . . . . . . . . . : January 28, 2009 5:43:21 PM Lease Expires . . . . . . . . . . : January 29, 2009 5:43:21 AM C:\Documents and Settings\Graham>

01-29-2009, 08:27 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. TCP/IP stack repair options for use with Windows XP with SP2/SP3. Start, Run, CMD to open a command prompt: In the command prompt window that opens, type type the following commands: Note: Type only the text in bold for the following commands. Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog Reboot the machine. If this doesn't fix it, try booting in Safe Mode with Networking and see if you can connect in that mode. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-29-2009, 11:32 AM	#5 (permalink)
kreztmon Registered User Join Date: Jan 2009 Posts: 4 OS: XP	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. Hi John, Thanks for your replies. I tried the first two commands, still didn't fix my problem. Also I couldn't connect through Windows Safe Mode either. Any other advice?

02-02-2009, 09:50 AM	#6 (permalink)
kreztmon Registered User Join Date: Jan 2009 Posts: 4 OS: XP	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. Any other ideas guys?? This is so frustrating..

02-02-2009, 10:44 AM	#7 (permalink)
CapsuleBox Registered User Join Date: Feb 2009 Posts: 1 OS: vista	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. Hi, try to install the latest software driver for the D-Link DFE-538TX PCI Ethernet Adapter, http://www.dlink.com/products/suppor...&sec=0#drivers

12-01-2009, 12:24 AM	#8 (permalink)
Bam324 Registered User Join Date: Dec 2009 Posts: 1 OS: XP	Re: Help! Internet works after repair for 30 seconds then stops.. very annoying.. Hello having the same issues as kreztmon. Dont want to take away from him but. ISP: Comcast High Speed Internet Modem: Motorola SB5120 Connection type: Ethernet into modem. Version: Windows XP Home with latest Service pack.(what killed net) Browser: Firefox Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Bennen>ping 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Bennen>ping yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Bennen>nbtstat -n Local Area Connection: Node IpAddress: [67.187.128.196] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- BRENNEN-89CFCEF<00> UNIQUE Registered BRENNEN-89CFCEF<20> UNIQUE Registered MSHOME <00> GROUP Registered MSHOME <1E> GROUP Registered MSHOME <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Documents and Settings\Bennen>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : brennen-89cfcef Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net. Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : hsd1.ca.comcast.net. Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-15-F2-20-C9-77 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 67.187.128.196 Subnet Mask . . . . . . . . . . . : 255.255.254.0 Default Gateway . . . . . . . . . : 67.187.128.1 DHCP Server . . . . . . . . . . . : 68.87.76.23 DNS Servers . . . . . . . . . . . : 68.87.76.182 68.87.78.134 Lease Obtained. . . . . . . . . . : Monday, November 30, 2009 11:15:10 PM Lease Expires . . . . . . . . . . : Friday, December 04, 2009 2:30:28 PM C:\Documents and Settings\Bennen> Thanks.