Unable to connect defualt gateway

[eddy78]

This is the log from the diagnostic, any help greatly appreciated

Last diagnostic run time: 07/09/08 1434 Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script:192.168.1.33 Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.34
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 was successfully reached
info The default gateway was reachable via TCP
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.34
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 was successfully reached
info The default gateway was reachable via TCP
info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Reset network connection
action Disabling the network adapter
error Failed while disabling the network adapter
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.34
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 was successfully reached
info The default gateway was reachable via TCP
info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.34
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 was successfully reached
info The default gateway was reachable via TCP
info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
info Redirecting user to support call



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.34



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=tiscali, Device=Intel(R) 537EP V9x DF PCI Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=zyxel, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Tiscali Broadband, Device=USB ADSL WAN Adapter, MediaType=ISDN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[johnwill]

That isn't really all that useful with no configuration information.


Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.