[SOLVED] I can connect to router but not internet

[sittinwithedog]

I can connect to a neighbors unsecured wireless network and get on internet. I can connect directly to modem and get on the internet. It says I have an excellent connection to my wireless network, can't get on internet, doesn't matter secure or unsecured network. I've tried 2 different wireless routers of different brands, same result. Tried connecting a cable from the router to computer, no difference(says its connected but can't get on internet)I've looked all over and tried several different things nothing has worked. I've looked in dozens of forums and got no real answer.
Could I have two bad routers?
Could there be a problem with my modem connecting with router?
Could it be an authorization or authentication thing?
***?!!!!!

Any help would be much appreciated

[johnwill]

Let's start with some basic information.

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.



Please give an exact description of your problem symptoms, including the exact text of any error messages.

Can other wireless computers connect to the router?

Are you SURE you don't have MAC filtering enabled on the router?


Please post a screen shot of the router's wireless configuration page.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.





On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[sittinwithedog]

Modem: Best Data model CMX300
Router: Linksys WRT300N V1
Wireless
Security mode: None and PSK2 Personal, Encryption: TKIP or AES
Windows XP home SP3
Everything with the network says its connected well.
Firefox: Address not found
Firefox can't find server at www.google.com
The browser could not find host server for the provided address...
IE: Internet Explorer cannot display the web page...
MAC filtering is not enabled



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ERIK>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 192.168.1.11: Destination net unreachable.
Reply from 192.168.1.11: Destination net unreachable.
Reply from 192.168.1.11: Destination net unreachable.
Reply from 192.168.1.11: Destination net unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\ERIK>NBTSTAT-n
'NBTSTAT-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\ERIK>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.1.100] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ERIKND <00> UNIQUE Registered
ERIKND <20> UNIQUE Registered
END <00> GROUP Registered
END <1E> GROUP Registered
END <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\ERIK>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ERIKND
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-91-B5-8F

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A4-60-6C-8F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.11
DHCP Server . . . . . . . . . . . : 192.168.1.11
DNS Servers . . . . . . . . . . . : 192.168.1.11
Lease Obtained. . . . . . . . . . : Saturday, January 17, 2009 10:54:02
AM
Lease Expires . . . . . . . . . . : Monday, January 19, 2009 10:54:02 AM


C:\Documents and Settings\ERIK>

[johnwill]

Let's start by getting a wired connection working. The default gateway of 192.168.1.11 is clearly odd, that's not the standard for that router.


Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[sittinwithedog]

I had Changed it to 192.168.1.11 to see if it made a difference, it didn't
I already tried a reset of the router with no results.
I reset it again and here it is:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ERIK>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ERIKND
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-91-B5-8F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, January 19, 2009 11:09:29 PM

Lease Expires . . . . . . . . . . : Wednesday, January 21, 2009 11:09:29
PM

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A4-60-6C-8F

C:\Documents and Settings\ERIK>ping 68.227.141.168

Pinging 68.227.141.168 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 68.227.141.168:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping 68.227.141.129

Pinging 68.227.141.129 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 68.227.141.129:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping 68.105.28.12

Pinging 68.105.28.12 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 68.105.28.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping 68.105.29.12

Pinging 68.105.29.12 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 68.105.29.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\ERIK>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.




Still the same everything says its good but I can't get on the internet.
Also, I tried to hook the modem up with my playstation3 and couldn't connect. I can get an ip address to pass the connection test but fails when it tries to test the internet connection. Almost like its doing the same thing. Could it be that the modem is not allowing the connection? I'm at a loss. I'm not an expert on computers or networking but I do know a thing or two and I'm stumped. Just trying to avoid buying new equipment.

Thanks again for any help.

[johnwill]

Can we see a screen shot of the Status page for the router?

I assume if you connect directly to the modem with either computer you can connect? Remember to power cycle the modem whenever you change the attached device.

If only one computer will connect, maybe the modem is locked to a specific connecting MAC address. If that's the case, try cloning that MAC address into the router, select the MAC Clone tab when you're in setup and clone the working PC's address.

[sittinwithedog]

Here's the screenshots
I clicked the clone MAC address button on the router setup but I couldn't tell if anything happened. Is there something else I'm supposed to do after that. If That was it, it didn't work either.
Hope this helps.

[sittinwithedog]

Problem solved!!!!!! I don't know why I didn't try this earlier.
This thread had my answer:

http://www.techsupportforum.com/netw...-internet.html

Thank You for your help and for not being a total A-Hole. Most of the forums that I have been to are full of them.

[johnwill]

Glad it all worked out for you.