Error 12029...maybe a new twist?

[Skyp67]

First, I am new to this forum and I hope to get the help I need here. Thanks in advance to all who contribute.

Second, I know my way around a computer but I am in now way an expert. Please be patient if I am a little slow on the up take.

My problem: My computer will not connect in any way to the internet (see hijack this and windows troubleshooting data below) with Error 12029 being thrown. I cannot get email (Outlook), internet (IE7) or any other app that needs to connect to run (Weather Clock, anyhting that needs to update online, etc...). I run Pure Networks Network Magic to monitor my home network and it sees nothing wrong. Network Places says that my everything is networked and firewalled (however, i disabled my firewall because a diag suggested that may be the problem). I have a wireless laptop and printer connected that I have no issues communicating back and forth with. The laptop connects to the internet with no issues (what I'm using now).

This all started when (against my own gut feeling) I tried to install Norton NIS 2009. I lost connectivity immediately during the install. The install never completed (it locked up) and I had to uninstall it several times. I'd shut down my rig because the installation froze everthing up. When I'd restart, the Norton uninstall program would auto-fire up. Upon restart after the unistall (i call bs), the NIS 2009 would begin to install again on its own. Wash, rinse, spin, repeat. Finally got it off, but still no internet. Did a system restore with no positive results. I've searched through a great deal of similar issues, but nothing that encompasses all my issues. I've fired up in safe mode, run spybot s&d, CCleaner, Spyware doctor, and Avira anti virus...updating all that I could by sneaker-net. My rig is as clean as i can get it. I've checked all my settings against the laptop and all appears well. I'm completely out of options short of a total system wipe and reinstall. Bah.

My rig connects directly to a Lynksys WRT54GS router and then to the cable modem. My laptop is wireless.

Here's the data:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:45 PM, on 1/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Weather Clock\WeatherClock.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Dropbox\Dropbox.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WeatherClock] C:\Program Files\Weather Clock\WeatherClock.exe
O4 - HKLM\..\Policies\Explorer\Run: [P6503LT0JV] C:\Documents and Settings\All Users\Application Data\psvifubs\lejytuds.exe
O4 - Startup: Dropbox.lnk = C:\Program Files\Dropbox\Dropbox.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD42/JS...ws-i586-jc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)

--
End of file - 6382 bytes


******And from IE7*****

Last diagnostic run time: 01/16/09 16:07:08 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.100



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 2, Device=Intel(R) PRO/1000 CT Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


Thanks for any help anyone can provide. I really appreciate it.

[johnwill]

First off, please uninstall Network Magic, as it will only cloud the issue and our recovery attempts.

Next, please run the following repair.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.



Finally, let's get some details.

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router.
Model numbers can usually be obtained from the label on the device.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Skyp67]

OK,

Uninstall Network Magic - done

TCP/IP stack repair options - done

ISP - Comcast
Broadand Modem make-model - Arris-TM402P/110 (Touchstone Telephony Modem)
Router make-model - Linksys-WRT54GS (Wireless-G Broadband Router 802.11G 2.4ghz) On the router status page the router is WRT54GSV4.

No other computers affected - all can connect and function as normal.
I've connected directly to my cable modem and still no internet connection.

When trying to connect I recieve the following error:
"Internet Explorer cannot display the webpage"
Most likely causes:
- You are not connected to the internet
- The wbsite is encountering problems
- There might be a typing error in the address

When I try to diagnose the problem I recieve the following:
"Windows cannot connect to the internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

You might need to contact your ISP or the manufacturer of your firewall software."

I do not know how to check the specific ports setting on my firewall. I am using the Microsoft Firewall (at least when I checked it, it was showing as being on). I disabled it and still recieve the same error and cannot connect to the internet.

After PING in cmd prompt window I've copied the following text:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Forget>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=23ms TTL=47
Reply from 206.190.60.37: bytes=32 time=23ms TTL=47
Reply from 206.190.60.37: bytes=32 time=23ms TTL=47
Reply from 206.190.60.37: bytes=32 time=23ms TTL=47

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 23ms, Average = 23ms

C:\Documents and Settings\Forget>ping yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

Reply from 68.180.206.184: bytes=32 time=100ms TTL=46
Reply from 68.180.206.184: bytes=32 time=100ms TTL=46
Reply from 68.180.206.184: bytes=32 time=101ms TTL=46
Reply from 68.180.206.184: bytes=32 time=100ms TTL=46

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 101ms, Average = 100ms

C:\Documents and Settings\Forget>nbtstat ~n

Displays protocol statistics and current TCP/IP connections using NBT
(NetBIOS over TCP/IP).

NBTSTAT [ [-a RemoteName] [-A IP address] [-c] [-n]
[-r] [-R] [-RR] [-s] [-S] [interval] ]

-a (adapter status) Lists the remote machine's name table given its name
-A (Adapter status) Lists the remote machine's name table given its
IP address.
-c (cache) Lists NBT's cache of remote [machine] names and their IP
addresses
-n (names) Lists local NetBIOS names.
-r (resolved) Lists names resolved by broadcast and via WINS
-R (Reload) Purges and reloads the remote cache name table
-S (Sessions) Lists sessions table with the destination IP addresses
-s (sessions) Lists sessions table converting destination IP
addresses to computer NETBIOS names.
-RR (ReleaseRefresh) Sends Name Release packets to WINS and then, starts Refr
esh

RemoteName Remote host machine name.
IP address Dotted decimal representation of the IP address.
interval Redisplays selected statistics, pausing interval seconds
between each display. Press Ctrl+C to stop redisplaying
statistics.


C:\Documents and Settings\Forget>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : upstairs
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.nh.comcast.net.

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : hsd1.nh.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
ion
Physical Address. . . . . . . . . : 00-0E-A6-4C-9B-22
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.71.226
68.87.73.242
68.87.64.146
Lease Obtained. . . . . . . . . . : Saturday, January 17, 2009 11:25:43
AM
Lease Expires . . . . . . . . . . : Sunday, January 18, 2009 11:25:43 AM


C:\Documents and Settings\Forget>

Also, I am running Windows XP Pro with SP 2 and 3 installed. This issue began while I was installing Norton NIS 2009. I lost internet connectivity during the installation. I know this because I run an app called Weather Clock which keeps an icon of the current weather in my system tray. During the installation that icon disappeared indicating indicating loss of internet connectivity.


I believe I've covered all the above questions and performed the required tasks. Thank you very much for your help with this matter and I look forward to any further help you can give.

[johnwill]

I'd like you to uninstall NIS and then run the Norton Removal Tool. After that, do that stack repair I posted again, then see if you have better success.

FWIW, you have an Internet connection here, so it appears that a firewall component is the remaining issue that is preventing you from connecting.

[Skyp67]

...and the clouds parted and the angels were heard to sing...

I ran the Norton Removal tool and was able to immediately connect to the internet on restart. Thank you so much for your help. I will NEVER try to install anything from Norton ever again. Norton is the debil. Heh.


Thanks again.

[johnwill]

Apparently, Norton NIS 2009 has some issues, there has been a lot of discussion here about them.