Internet Disconnects

[LucyE]

Name of your ISP (Internet Service Provider). : Century Tel
Make and exact model of the broadband modem.: Speedstream 5200
Model # E240042A06BAF405333
Make and exact model and hardware version of the router (if a separate unit).
D-Link DI-624, Wireless 108G Router
Model # I am not sure which # on the label is the model #
? As to the hardware version
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.: Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser :.: Internet Explorer
Computer 1, Windows XP
Computer 2, Windows XP
Computer 3, Windows Vista

Description of Problem: For approximately the past month I have had intermittent disconnects from the Internet. The connection will be working fine for an hour or half an hour then will disconnect. I can usually re-connect immediately whereupon it will continue to work for an hour or so before another disconnect. I have had broadband service for the past 4 years without this problem. I have called Century Tel 2x recently, they say that they are not having any problems in our area. I have been reading up on possible reasons for my disconnect issues on line. The two most common reasons would seem to be line noise and an older router. I am wondering if the router might be my problem. Perhaps I need a new, faster router since I have 3 computers all trying to use my internet connection. Although up until a month ago I had very few disconnects and I have not made any recent changes such as a new phone, answering machine, ect.
Any advise would be appreciated.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Compaq_Owner>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=46ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 46ms

C:\Documents and Settings\Compaq_Owner>Ping yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 47ms, Average = 47ms

C:\Documents and Settings\Compaq_Owner>NBSTAT -n
'NBSTAT' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Compaq_Owner>NBSTAT-n
'NBSTAT-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Compaq_Owner>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.0.102] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
LUCYTAYLOR <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
LUCYTAYLOR <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Compaq_Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : LucyTaylor
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gulftel.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gulftel.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D4-68-82-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, January 11, 2009 6:41:19 AM
Lease Expires . . . . . . . . . . : Sunday, January 18, 2009 6:41:19 AM

C:\Documents and

[johnwill]

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.