VoIP calls are disconnecting my entire computer

k s c · 01-02-2009, 05:18 AM

Hey,

At any point during a call, my entire connection goes down for my PC (wireless node on a two computer network, through a router). It is back up within a few seconds. This only happens when I am using VoIP, and am in a call.

I have had the same telecom and ISP for two years, with excellant up-time. My original PC, running XP, had zero problems with connectivity.

Two weeks ago, I installed a new PC and have started having problems. The call I'm in, and anything else I am using (e.g - an online game / IE), will drop in connection for a brief moment. This has occured anytime between 10mins and 2.5hours.

Here is a list of some things that I am using:

- Vista Home Premium (64-bit)
- Intel. Core 2 Quad Q8200 2.33Mhz
- 4096 MB RAM
- 768 MB NVIDIA GeForce 9600GS
- Netgear DG834G router
- Belkin G wireless adapter
- AVG Free anti-virus
- Spybot (tea timer)
- Windows messenger
- Skype (and Skype beta)
- World of Warcraft (and it's built-in VoIP)

NB: I live in N. Somerset, SW England, and am calling PC - PC (no telephone numbers)

Here is a list of things I have tried:

- Opened the ports that Skype / World of Warcraft requires in both incomming and outgoing traffic on my router
- Checked that Skype / Messenger are allowed through the Windows firewall
- Disabled Windows firewall
- Disabled Windows Defender
- Disabled AVG Free's resident scanning
- Disabled Spybot
- Disabled Windows' UAC
- Disabled automatic updates
- Updated to the latest GPU, Network and Ac'97 sound drivers
- Have Service pack 1 and all the (that are available on the MS site) updates installed
- Installed Skype to another directory other than 'programsx86' - I installed to a 'public' folder, where my World of Warcraft is also
- Given Skype Admin' rights (I am the computers admin', and sign-in as such)
- Changed various network settings, such as 'private' or 'public' etc
- Ran a registry clean
- Ran an anti-virus scan
- Ran a disc check
- Ran away, as fast I could! :o

My Belkin wirless adapter is new; I used a Netgear one before, but have lost the drivers for it. I also haven't upgraded the router's firmware yet. Other than that, I have no idea what to do, and it is very disheartening.

Help is very, very much appreciated. :'(

01-02-2009, 05:18 AM	#1 (permalink)
k s c Registered User Join Date: Jan 2009 Posts: 1 OS: Vista Home Premium 64bit	VoIP calls are disconnecting my entire computer Hey, At any point during a call, my entire connection goes down for my PC (wireless node on a two computer network, through a router). It is back up within a few seconds. This only happens when I am using VoIP, and am in a call. I have had the same telecom and ISP for two years, with excellant up-time. My original PC, running XP, had zero problems with connectivity. Two weeks ago, I installed a new PC and have started having problems. The call I'm in, and anything else I am using (e.g - an online game / IE), will drop in connection for a brief moment. This has occured anytime between 10mins and 2.5hours. Here is a list of some things that I am using: - Vista Home Premium (64-bit) - Intel. Core 2 Quad Q8200 2.33Mhz - 4096 MB RAM - 768 MB NVIDIA GeForce 9600GS - Netgear DG834G router - Belkin G wireless adapter - AVG Free anti-virus - Spybot (tea timer) - Windows messenger - Skype (and Skype beta) - World of Warcraft (and it's built-in VoIP) NB: I live in N. Somerset, SW England, and am calling PC - PC (no telephone numbers) Here is a list of things I have tried: - Opened the ports that Skype / World of Warcraft requires in both incomming and outgoing traffic on my router - Checked that Skype / Messenger are allowed through the Windows firewall - Disabled Windows firewall - Disabled Windows Defender - Disabled AVG Free's resident scanning - Disabled Spybot - Disabled Windows' UAC - Disabled automatic updates - Updated to the latest GPU, Network and Ac'97 sound drivers - Have Service pack 1 and all the (that are available on the MS site) updates installed - Installed Skype to another directory other than 'programsx86' - I installed to a 'public' folder, where my World of Warcraft is also - Given Skype Admin' rights (I am the computers admin', and sign-in as such) - Changed various network settings, such as 'private' or 'public' etc - Ran a registry clean - Ran an anti-virus scan - Ran a disc check - Ran away, as fast I could! :o My Belkin wirless adapter is new; I used a Netgear one before, but have lost the drivers for it. I also haven't upgraded the router's firmware yet. Other than that, I have no idea what to do, and it is very disheartening. Help is very, very much appreciated. :'(