Problem Accessing Few of my websites from business location only - Request Timed Out

[kinokuniya]

Hi I have "request timed-out" problem at our business location yesterday out of sudden. ( We have 5 PCs, 1 MAC, 1 Linux and none works)


We have Verizon High Speed For Business.

I have called the tech support for our ISP and also hosting provider.
Both of them said it is fine at their end.

ISP : There's nothing they cant do because I can obviously go online.
Hosting : Server is working fine.


Those site works fine from my home location, from my friend house, and
another location BUT our business location.

I am at lost. Im not sure if this is ISP or Hosting problem

Below is trace route result for few of my website (hosted by the same company)


Website 1)
----------------------------------------------------------
C:\Documents and Settings>tracert bigofi.com

Tracing route to bigofi.com [216.240.157.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.1]
2 10 ms 9 ms 10 ms 72.87.158.1
3 9 ms 9 ms 8 ms G3-2-2115.LCR-11.LSANCA.verizon-gni.net [130.81.
46.46]
4 10 ms 11 ms 11 ms 130.81.29.244
5 10 ms 10 ms 11 ms 0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
6 11 ms 11 ms 11 ms 0.so-6-0-0.BR1.LAX7.ALTER.NET [152.63.112.41]
7 12 ms 11 ms 11 ms 204.255.169.70
8 12 ms 11 ms 11 ms ber1-tenge-3-1.losangeles.savvis.net [204.70.193
.50]
9 21 ms 21 ms 22 ms 206.155.32.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.




WEBSITE 2
-----------------------------------------------------------
C:\Documents and Settings>tracert www.yoosel.com

Tracing route to www.yoosel.com [216.240.157.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.1]
2 9 ms 10 ms 9 ms 72.87.158.1
3 8 ms 9 ms 9 ms G3-2-2115.LCR-11.LSANCA.verizon-gni.net [130.81.
46.46]
4 11 ms 10 ms 11 ms 130.81.29.244
5 11 ms 11 ms 10 ms 0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
6 10 ms 11 ms 10 ms 0.so-6-0-0.BR1.LAX7.ALTER.NET [152.63.112.41]
7 11 ms 11 ms 11 ms 204.255.169.70
8 12 ms 11 ms 12 ms ber1-tenge-3-1.losangeles.savvis.net [204.70.193
.50]
9 21 ms 21 ms 21 ms 206.155.32.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



WEBSITE 3
--------------------------------------------------------------

C:\Documents and Settings>tracert bgsamerica.com

Tracing route to bgsamerica.com [216.240.157.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.1]
2 10 ms 9 ms 9 ms 72.87.158.1
3 9 ms 9 ms 9 ms G3-2-2115.LCR-11.LSANCA.verizon-gni.net [130.81.
46.46]
4 11 ms 10 ms 10 ms 130.81.29.244
5 11 ms 11 ms 11 ms 0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
6 11 ms 10 ms 11 ms 0.so-6-0-0.BR1.LAX7.ALTER.NET [152.63.112.41]
7 11 ms 11 ms 11 ms 204.255.169.70
8 12 ms 11 ms 12 ms ber1-tenge-3-1.losangeles.savvis.net [204.70.193
.50]
9 23 ms 54 ms 50 ms 206.155.32.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.







OBVIOUSLY I cant get passed after 206.155.32.6.
But I could ping those
-----------------------------------------------------------
C:\Documents and Settings>ping 206.155.32.6

Pinging 206.155.32.6 with 32 bytes of data:

Reply from 206.155.32.6: bytes=32 time=24ms TTL=50
Reply from 206.155.32.6: bytes=32 time=52ms TTL=50
Reply from 206.155.32.6: bytes=32 time=23ms TTL=50
Reply from 206.155.32.6: bytes=32 time=29ms TTL=50

Ping statistics for 206.155.32.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 52ms, Average = 32ms
----------------------------------------------------------



Verizon denied they are blocking IP (talked to 4 tech support already I even told them about my trace route result)
And the hosting company said the server is working fine and no one else
seems to have this problem.

Can anyone help me? Im not sure what to do.

[johnwill]

This almost has to be an ISP issue, they probably have routing issues within their network. FWIW, here in SE-PA, we had a massive Verizon outage last week, and for a few hours nobody could reach large parts of the Internet. It happens, keep beating on them.