[SOLVED] Connection Interrupted

Hermaximus · 10-26-2008, 11:26 AM

Recently I've received an error message with both firefox and IE on my home desktop, stating the following:

Quote:

Connection Interrupted
The connection to the server was reset while the page was loading
The network link was interrupted while negotiating a connection. Please try again.

(I've noted that I can access my banking site, but that appears to be the only site available)

I've done the following steps:

- ran virus, spyware and malware checks with nothing being found. I'm currently running my laptop off of the same router and modem, without any issue.
- The wireless adapter on the desktop will connect to the router and network without any issue and have the ability to stream media to my xbox 360,
- checked the proxy's for both firefox and IE and both are turned off.
- removed all cookies
- Ran HijackThis, and did not note anything out of the ordinary (searched most of the process through a tutorial found)

I can't find anyone else on the net or forums with a similar problem. Any help would be appreciated.

**johnwill** · 10-26-2008, 01:46 PM

Try booting in safe mode with networking using a wired connection and see if you can access the other sites.

Hermaximus · 10-26-2008, 02:08 PM

So I booted in safe mode and both firefox and IE work with all sites.

What does this mean?

**johnwill** · 10-27-2008, 12:03 PM

It means you have a security application that is interfering with the connections. Disable ALL firewall applications and other "Internet security" applications and see if that helps. If so, you need to configure those applications properly.

Hermaximus · 10-28-2008, 08:48 AM

I turned everything off and nothing happend. So I though I would take it step further and I uninstalled all virus, and spyware scanners. It turns out the problem was being caused by AVG 8 that I had installed a few months ago.

I don't know how it caused the problem, but uninstalling it solved the issue.

Thanks John

**JamesO** · 10-28-2008, 09:50 AM

AVG8 has a real time scanner now. I think probably what happened is either a setting was changed or somehow an update corrupted the AVG config.

I would assume if you do a fresh install it should work without issues.

I run AVG8 on all my machines and have had not issues.

I recall recently (past few months) there was a DNS issue that was resolved by not using a fixed port number, which did cause a lot of security programs problems. Most of the software vendors had updates that resolved these issues.

JamesO

10-26-2008, 01:46 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Interrupted Try booting in safe mode with networking using a wired connection and see if you can access the other sites. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-26-2008, 02:08 PM	#3 (permalink)
Hermaximus Registered User Join Date: Oct 2008 Posts: 3 OS: XP SP3	Re: Connection Interrupted So I booted in safe mode and both firefox and IE work with all sites. What does this mean?

10-27-2008, 12:03 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Interrupted It means you have a security application that is interfering with the connections. Disable ALL firewall applications and other "Internet security" applications and see if that helps. If so, you need to configure those applications properly. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-28-2008, 08:48 AM	#5 (permalink)
Hermaximus Registered User Join Date: Oct 2008 Posts: 3 OS: XP SP3	Re: Connection Interrupted I turned everything off and nothing happend. So I though I would take it step further and I uninstalled all virus, and spyware scanners. It turns out the problem was being caused by AVG 8 that I had installed a few months ago. I don't know how it caused the problem, but uninstalling it solved the issue. Thanks John

10-28-2008, 09:50 AM	#6 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,289 OS: 98SE, W2k Pro, XP Pro	Re: [SOLVED] Connection Interrupted AVG8 has a real time scanner now. I think probably what happened is either a setting was changed or somehow an update corrupted the AVG config. I would assume if you do a fresh install it should work without issues. I run AVG8 on all my machines and have had not issues. I recall recently (past few months) there was a DNS issue that was resolved by not using a fixed port number, which did cause a lot of security programs problems. Most of the software vendors had updates that resolved these issues. JamesO