Lost Shares - Any Ideas?

[AtomFun]

Hi guys,

This is a strange one.

I have about 4 PCs in my home all wired to a broadband modem router and each enjoys an internet connection.

I USED to be able to view the shared drives & folders on each of the PCs from any of the other PCs - no problem. Now, I've lost one of the computers, a laptop running XP Pro is simply inaccessible! I can't see the shared folders or drives on this laptop, in fact, I can't see the computer in 'My Computers' within the workgroup!

All PC's are using the same workgroup, printer and file sharing is enabled on all and as an exception in the XP firewall.

From the laptop I can use the internet, I can ping any of the other PCs but I can't 'see' any of the other PCs or their shares.

From the other PCs I can ping the laptop but it can't be seen!!

I've tried changing the workgroup name, restarting the PC and changing it back again & restarting again. I've tired using a fixed IP for the Laptop as well as one obtained from the router but nothing seems to correct the problem! Really strange!

Does anyone have any suggestions?

Cheers

John

[johnwill]

Can you ping the laptop by name? If not, that's the first issue. Let's see this for the laptop and one of the working computers.



Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[AtomFun]

Thanks JOHNWILL for the reply.

Firstly, I can ping the laptop by IP but not by name!

Follows are the results from the laptop command screen:
C:\DOCUME~1\JOHNCO~1>nbtstat -n
Failed to access NetBT driver -- NetBT may not be loaded

C:\DOCUME~1\JOHNCO~1>

Obviously a problem there!

C:\DOCUME~1\JOHNCO~1>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : akoya
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 00-15-AF-9E-xx-xx

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-15-AF-F4-xx-xx

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0A-E4-CB-xx-xx
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 62.24.218.220
62.24.218.221
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\DOCUME~1\JOHNCO~1>`

Obviously a problem there!

Hope that will assist you to assist me :)

Regards

John

[TxTazDad]

gonna need the same thing from one of the working PC's also

[AtomFun]

Originally Posted by TxTazDad

gonna need the same thing from one of the working PC's also

Okay, here it is:

C:\DOCUME~1\JOHNCO~1>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.1.1] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
DATASAFE-BASE <00> UNIQUE Registered
COOPERS <00> GROUP Registered
DATASAFE-BASE <20> UNIQUE Registered
SNTL_DATASAFE-B<41> UNIQUE Registered
COOPERS <1E> GROUP Registered

Bluetooth Network:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\DOCUME~1\JOHNCO~1>

C:\DOCUME~1\JOHNCO~1>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : datasafe-base
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 00-13-8F-DB-xx-xx
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 62.24.218.220
62.24.218.221

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0A-3A-65-xx-xx

C:\DOCUME~1\JOHNCO~1>

Cheers

[johnwill]

The first one is missing NETBIOS.


Enable NETBIOS over TCP/IP for 2K/XP

1. Right click Network Places (Network Neighborhood for W98).
2. Select Properties
3. Right click your Internet Connection (ex. Local Area Connection)
4. Select Properties
5. Make sure Client for Microsoft Networks, and File and Print Sharing for Microsoft Networks are SELECTED.
   • Highlight Internet Protocol (TCP/IP)
   • Click Properties
   • Click Advanced
   • Select the WINS Tab Above
   • Make sure Enable NetBIOS over TCP/IP is SELECTED
6. Click OK and Close Network Connections Window.

[AtomFun]

Thanks for the help guys

I did as you suggetsed in the previous message but it made no difference. NetBIOS doesn't seem to be starting!

From information on other sites, I also checked various registry values just to make sure they set correctly, they were!

So no luck so far.

It's not desperatly important but more of a challenge to discover what the problem is and find a solution.

Cheers

John

[TxTazDad]

curious, has SP3 been installed recently on any of these PC's?

[johnwill]

[TCP/IP stack repair options for use with Windows XP with SP2/SP3.[/b]

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.



Try to enable NETBIOS again after the reboot.