Wireless connection working but webpages not loading

terpcrazy03 · 07-22-2008, 08:58 PM

I am having problems with one of my computers accessing the internet. The computer shows a connection to the wireless network but anytime I try to load a web page it will not load. I don't think the problem is with my router because there are 2 other laptops and 2 desktops that are wirelessly connected to the router and 1 computer that is hardwired. What could be the problem?

johnwill · 07-23-2008, 04:41 PM

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

terpcrazy03 · 07-24-2008, 10:11 AM

I am in the USA
Comcast is my ISP
My modem is a Motorola SB5100 Surfboard
My Router is a Linksys WRT54G V5
Wireless
WEP is used
The problem computer is a Sony Vaio PCG-V505EX
XP Home I beleive it is sp 2 but I am not sure because I just got this computer from a friend
IE but Netscape is also on the comptuer ( and doesnt work)

The problem is that when I try to open a webpage a box pops up that says "web page unavailable while offline to view this page click connect" and then it has to boxes connect and stay offline. However the computer shows that their is a connection to the wireless network.

When I connect to the router by wire it does load webpages. I have not disabled the encryption on the router.

There are 4 other wireless computers and 1 wired computer on the network and they all work fine.

Here are the results of the test:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Owner>NBTSTAT -n

Wireless Network Connection:
Node IpAddress: [192.168.1.20] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
VALUED-26C5C9DD<00> UNIQUE Registered
MSHOME <00> GROUP Registered
VALUED-26C5C9DD<20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Network Bridge:
Node IpAddress: [169.254.111.214] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
VALUED-26C5C9DD<00> UNIQUE Registered
MSHOME <00> GROUP Registered
VALUED-26C5C9DD<20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
VALUED-26C5C9DD<03> UNIQUE Registered
OWNER <03> UNIQUE Registered

C:\Documents and Settings\Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : VALUED-26C5C9DD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-03-F1-D2
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.20
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.73.242
68.87.71.226

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 08-00-46-CD-38-14

Ethernet adapter Network Bridge:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : D2-1E-9C-99-BA-EB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.111.214
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Thanks for the help

johnwill · 07-24-2008, 10:17 AM

Well, for the wireless connection, you have DHCP disabled. Unless you have an unusual situation, that's most likely incorrect. Here's now to enable it.

Select Start > Settings > Network Connections.

Double-click the Connection icon of the connection you wish to modify to open the Local Area Connection Status window.
Click the Properties button to open the Local Area Connection Properties window.
Click to highlight Internet Protocol (TCP/IP).
Click the Properties button to open the Internet Protocol (TCP/IP) Properties window.
TCP/IP Properties window, IP Address tab
Select Obtain an IP address automatically.
Select Obtain DNS server address automatically.
Click OK to return to the Local Area Connection Properties window.
Click OK to return to the Network Connections window.

Restart the computer.

Please post another IPCONFIG /ALL after you do this.

terpcrazy03 · 07-24-2008, 11:07 AM

I changed those settings while talking to a tech support guy from linksys who was unable to solve the problem. I changed them back to the way you said and this is the result of the ipconfig/all:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : VALUED-26C5C9DD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-03-F1-D2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.123.232
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 08-00-46-CD-38-14

Ethernet adapter Network Bridge:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : D2-1E-9C-99-BA-EB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.111.214
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

07-22-2008, 08:58 PM	#1 (permalink)
terpcrazy03 Registered User Join Date: Jul 2008 Posts: 3 OS: XP	Wireless connection working but webpages not loading I am having problems with one of my computers accessing the internet. The computer shows a connection to the wireless network but anytime I try to load a web page it will not load. I don't think the problem is with my router because there are 2 other laptops and 2 desktops that are wirelessly connected to the router and 1 computer that is hardwired. What could be the problem?

07-23-2008, 04:41 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,214 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless connection working but webpages not loading Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). What is the expected Upstream/Downstream speed for your ISP Connection? Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-24-2008, 10:11 AM	#3 (permalink)
terpcrazy03 Registered User Join Date: Jul 2008 Posts: 3 OS: XP	Re: Wireless connection working but webpages not loading I am in the USA Comcast is my ISP My modem is a Motorola SB5100 Surfboard My Router is a Linksys WRT54G V5 Wireless WEP is used The problem computer is a Sony Vaio PCG-V505EX XP Home I beleive it is sp 2 but I am not sure because I just got this computer from a friend IE but Netscape is also on the comptuer ( and doesnt work) The problem is that when I try to open a webpage a box pops up that says "web page unavailable while offline to view this page click connect" and then it has to boxes connect and stay offline. However the computer shows that their is a connection to the wireless network. When I connect to the router by wire it does load webpages. I have not disabled the encryption on the router. There are 4 other wireless computers and 1 wired computer on the network and they all work fine. Here are the results of the test: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner>ping 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Owner>PING yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Owner>NBTSTAT -n Wireless Network Connection: Node IpAddress: [192.168.1.20] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- VALUED-26C5C9DD<00> UNIQUE Registered MSHOME <00> GROUP Registered VALUED-26C5C9DD<20> UNIQUE Registered MSHOME <1E> GROUP Registered MSHOME <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered Local Area Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Network Bridge: Node IpAddress: [169.254.111.214] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- VALUED-26C5C9DD<00> UNIQUE Registered MSHOME <00> GROUP Registered VALUED-26C5C9DD<20> UNIQUE Registered MSHOME <1E> GROUP Registered MSHOME <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered VALUED-26C5C9DD<03> UNIQUE Registered OWNER <03> UNIQUE Registered C:\Documents and Settings\Owner>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : VALUED-26C5C9DD Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection Physical Address. . . . . . . . . : 00-0E-35-03-F1-D2 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.20 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.87.73.242 68.87.71.226 Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 08-00-46-CD-38-14 Ethernet adapter Network Bridge: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : MAC Bridge Miniport Physical Address. . . . . . . . . : D2-1E-9C-99-BA-EB Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.111.214 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Thanks for the help

07-24-2008, 10:17 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,214 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless connection working but webpages not loading Well, for the wireless connection, you have DHCP disabled. Unless you have an unusual situation, that's most likely incorrect. Here's now to enable it. Select Start > Settings > Network Connections. Double-click the Connection icon of the connection you wish to modify to open the Local Area Connection Status window. Click the Properties button to open the Local Area Connection Properties window. Click to highlight Internet Protocol (TCP/IP). Click the Properties button to open the Internet Protocol (TCP/IP) Properties window. TCP/IP Properties window, IP Address tab Select Obtain an IP address automatically. Select Obtain DNS server address automatically. Click OK to return to the Local Area Connection Properties window. Click OK to return to the Network Connections window. Restart the computer. Please post another IPCONFIG /ALL after you do this. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-24-2008, 11:07 AM	#5 (permalink)
terpcrazy03 Registered User Join Date: Jul 2008 Posts: 3 OS: XP	Re: Wireless connection working but webpages not loading I changed those settings while talking to a tech support guy from linksys who was unable to solve the problem. I changed them back to the way you said and this is the result of the ipconfig/all: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : VALUED-26C5C9DD Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection Physical Address. . . . . . . . . : 00-0E-35-03-F1-D2 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.123.232 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 08-00-46-CD-38-14 Ethernet adapter Network Bridge: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : MAC Bridge Miniport Physical Address. . . . . . . . . : D2-1E-9C-99-BA-EB Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.111.214 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . :