Work VPN Access

[Jorjab]

Verizon is my ISP. Win XP SP2. WESTELL SB5100 Modem. Dell Latitude Laptop .

I am attempting to connect to my work VPN when I work from home using the verizon connection. My work changed the VPN they used and now my Laptop is unable to access the VPN when I use Verizon. (wireless or Landline connection) . Verizon works fine with my home PC. My old laptop worked fine before Work gave me the Dell and changed the VPN they use.

On The Dell I can connect to the Internet but not to the VPN. The Dell can connect via wireless to the VPN, through hotels and other wireless networks- the only hangup appears to be Verizon.

My office told me to have Verizon open 5 specific different ports for TCP and UDP for my Modem. Verizon did that (at a ridiculous one time tech support charge. It is only now that I know that I can do it myself.) This changed nothing. I have been back and forth with both Verizon tech support and work tech support and now am not sure what I can do to get this to work.

I am not that computer literate and just do what they tell me to do.

I do know that the only change was that I got a new laptop and that the company VPN changed.

Any suggestions, ideas would be very much appreciated. I work form home a great deal of time otherwise I am traveling when working.

Not sure if there is any other information I need to add here so let me know if any more is needed.

Thanks anyone!

[johnwill]

Can you have access to the old laptop to see if it still functions? Did the old laptop work with the new VPN? What specific VPN client did you use, and what are you using now? What is the Westell SB5100, I can't find a reference to that. Are you sure this isn't a Motorola modem?