really bad router experience

wizzard12 · 06-23-2008, 02:43 PM

hi all, just joined today so bare with me,
recently my internet has been going pretty slow, and when i sign into msn it says
"windows live messenger has lost conenction with the server, server connection timed out"
any ideas?
REALLY need it sorted
thx all

**simpswr** · 06-23-2008, 02:57 PM

and welcome to the Forum

Who is your ISP?
What brand/model is the Router?
What Brand/model is the Modem?
Has your connection ever worked right?

wizzard12 · 06-24-2008, 12:46 AM

Quote:

Originally Posted by simpswr

and welcome to the Forum

Who is your ISP?
What brand/model is the Router?
What Brand/model is the Modem?
Has your connection ever worked right?

hi there,
ISP: NTL/Virgin
Router: Actiontec GT701-WRU
Modem: ntl: 250
Yes my connection has worked ok, it's just the past week, is it behind a gateway or something?
thanks

**af3** · 06-24-2008, 11:27 AM

We could identify the problem if you could post the output in text or image form of a tracerout test.

start > run > cmd
tracert google.com

We will then be able to see where the problem is.

**johnwill** · 06-24-2008, 04:50 PM

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

wizzard12 · 06-25-2008, 12:44 AM

here is the link, when i posted this the test hasnt finished, bet it will have now
http://www.dslreports.com/testhistory/1561379/6d28c

Cripple · 06-25-2008, 04:31 PM

Does your connection work okay without your router in the middle? ie having your PC connected directly to your router?

Cripple.

wizzard12 · 06-26-2008, 12:33 AM

Quote:

Originally Posted by Cripple

Does your connection work okay without your router in the middle? ie having your PC connected directly to your router?

Cripple.

It just seems the same connected directly to the modem.
Is it settings on my pc?

Cripple · 06-26-2008, 03:24 AM

May well be, it could also be a problem with your ISP.

Cripple.

**simpswr** · 06-26-2008, 05:54 AM

Johnwill has some tools that will help you with the connection . . wait for him.

**af3** · 06-26-2008, 06:02 AM

People seem to ignore me:

We could identify the problem if you could post the output in text or image form of a tracerout test.

start > run > cmd
tracert google.com

We will then be able to see where the problem is.

I had a similar problem and it turned out to be a congested router in my ISP's CO indicating that they did not have the capacity to serve all their customers at peek times. They also had everyone behind a NAT router. I switched to a different ISP and was able to have my own dynamic IP without a clogged NAT between me and the internet.

Are you using DSL Wizzard?

wizzard12 · 06-27-2008, 12:19 AM

Quote:

Originally Posted by simpswr

Johnwill has some tools that will help you with the connection . . wait for him.

thanks, will do.

06-23-2008, 02:43 PM	#1 (permalink)
wizzard12 Registered User Join Date: Jun 2008 Posts: 5 OS: XP sp1	really bad router experience hi all, just joined today so bare with me, recently my internet has been going pretty slow, and when i sign into msn it says "windows live messenger has lost conenction with the server, server connection timed out" any ideas? REALLY need it sorted thx all

06-23-2008, 02:57 PM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: really bad router experience and welcome to the Forum Who is your ISP? What brand/model is the Router? What Brand/model is the Modem? Has your connection ever worked right? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

06-24-2008, 11:27 AM	#4 (permalink)
af3 TSF Enthusiast Join Date: Jun 2008 Location: USA Posts: 1,173 OS: XP32, the gaming OS. My System	Re: really bad router experience We could identify the problem if you could post the output in text or image form of a tracerout test. start > run > cmd tracert google.com We will then be able to see where the problem is.

06-24-2008, 04:50 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: really bad router experience Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here. The link to post is near the top of the page and looks like: If you wish to post this result to a forum, please copy/paste this URL http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different! and your IP will be disguised. Copy/paste that link here. Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-25-2008, 12:44 AM	#6 (permalink)
wizzard12 Registered User Join Date: Jun 2008 Posts: 5 OS: XP sp1	Re: really bad router experience here is the link, when i posted this the test hasnt finished, bet it will have now http://www.dslreports.com/testhistory/1561379/6d28c

06-25-2008, 04:31 PM	#7 (permalink)
Cripple Registered User Join Date: Jun 2008 Location: England Posts: 36 OS: XP Home SP2	Re: really bad router experience Does your connection work okay without your router in the middle? ie having your PC connected directly to your router? Cripple.

06-26-2008, 03:24 AM	#9 (permalink)
Cripple Registered User Join Date: Jun 2008 Location: England Posts: 36 OS: XP Home SP2	Re: really bad router experience May well be, it could also be a problem with your ISP. Cripple.

06-26-2008, 05:54 AM	#10 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: really bad router experience Johnwill has some tools that will help you with the connection . . wait for him. __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

06-26-2008, 06:02 AM	#11 (permalink)
af3 TSF Enthusiast Join Date: Jun 2008 Location: USA Posts: 1,173 OS: XP32, the gaming OS. My System	Re: really bad router experience People seem to ignore me: We could identify the problem if you could post the output in text or image form of a tracerout test. start > run > cmd tracert google.com We will then be able to see where the problem is. I had a similar problem and it turned out to be a congested router in my ISP's CO indicating that they did not have the capacity to serve all their customers at peek times. They also had everyone behind a NAT router. I switched to a different ISP and was able to have my own dynamic IP without a clogged NAT between me and the internet. Are you using DSL Wizzard? Last edited by af3; 06-26-2008 at 06:03 AM.