[SOLVED] Help Connecting-> IP Address can't renew

[dylmurhaha]

Ok, I have no clue why my internet isn't working. A while back my internet wasn't working, as well as my cd drive, and my usbs and I reinstalled windows on my computer because a verizon telephone guy told me it would fix it. So I reset my computer to factory condition. Alas, my internet did not work. After about 30 minutes of trying to fix it, I threw my computer into my closet and didn't use it for upwards of a month. One day I decided I'd give fixing it another shot, and as soon as I set it all back up, everything is working again; I didn't do anything to fix it, but I could now get on the internet, and use my usbs and cd drive.

Then two days ago, the power went off in half of my house, including my room, and my parents got some people to fix it. I don't know what they did, but now my internet isn't working again. It works on all the other computers, but not mine. I'm connecting through LAN, and when i try to repair it fails at renewing the IP address. When i type ipconfig /all an empty black box flashes for about a second and then disappears. Anyone know whats wrong or what i can do?

P.S. Messed up the command. Here is the ipconfig /all info

I take that back, I'm a computer idiot. I didn't type cmd before I typed ipconfig /all. So it says:

Windows IP Config
Primary dns suffix: (blank)
node type: unknown
IP routing enabled: no
Wins proxy enabled: no

Ethernet Adapter Local Area Connection
connection specific dns suffix: (blank)
description: VIA Rhine II Fast Ethernet Adapter
physical address: 00-11-D8-C5-3B-5E
dhcp enabled: yes
autoconfig enable: yes
autoconfig ip: 169.254.11.163
subnet mask: 255.255.0.0
default gateway: 169.254.11.163

[TriggerFinger]

hi,

try START -> RUN -> enter 'cmd'
in the next window enter 'ipconfig /all'

[dylmurhaha]

I take that back, I'm a computer idiot. I didn't type cmd before I typed ipconfig /all. So it says:

Windows IP Config
Primary dns suffix: (blank)
node type: unknown
IP routing enabled: no
Wins proxy enabled: no

Ethernet Adapter Local Area Connection
connection specific dns suffix: (blank)
description: VIA Rhine II Fast Ethernet Adapter
physical address: 00-11-D8-C5-3B-5E
dhcp enabled: yes
autoconfig enable: yes
autoconfig ip: 169.254.11.163
subnet mask: 255.255.0.0
default gateway: 169.254.11.163

this mean anything to anyone?

[TriggerFinger]

are you 'wired' or 'wireless'? do you have a firewall, router, etc?

[dylmurhaha]

its wired to a router. I have a firewall but i tried turning it off and it didnt do anything.

[TriggerFinger]

if you are wired to a router, you can see if there is a blinking LED corresponding to the port where you are connected. also at the task bar you should see a network icon saying if you have a LAN connection or not. anything on these two?

[dylmurhaha]

The light assigned to the port I'm connected in is green and is solid, blinking periodically. As for the LAN connection, do you mean check on the computer I'm on now or the computer I'm trying to fix? As for the computer I'm trying to fix, it says 'limited or no connectivity' (on the LAN), and when I try to repair it fails at renewing ip address. If you want me to look on the computer I'm on now, i don't know how because it is a mac

[TriggerFinger]

i am referring to the computer you are fixing. so router corresponding LED is blinking/ON and LAN connection says it has limited or no connection. it does not say 'network cable unplugged', right?

[dylmurhaha]

I am not exactly sure what kind of router it is. Its verizon, and it says actiontec MI424-WR on it, if that is the model.

[dylmurhaha]

it does not say cable unplugged

[dylmurhaha]

double checked the default gateway, and thats definitely it

[TriggerFinger]

if there are other 'working' computers there, check their IPCONFIG and compare them to yours.

[dylmurhaha]

how would i check an ipconfig on a mac? There are two computers with the internet working, but both are macs

[dylmurhaha]

so i dont know how to find out the info i did on my pc, but i was able to find on the macs it says: "Built-in Ethernet is currently active and has the IP address 192.168.1.5." which doesnt match up to my computer's ip address at all

[TriggerFinger]

uh oh... try ifconfig i think this is entered in a Terminal window.

[dylmurhaha]

?? you talking about the mac or the pc? and i dont know what a terminal window is

[TriggerFinger]

never mind... on the PC your are fixing, enter this command netsh int ip reset

[dylmurhaha]

it says that one or more parameters was not entered or something. I was supposed to type this after typing cmd, right? was i supposed to put a slash before netsh?

[TriggerFinger]

just like what you did with IPCONFIG... but instead use this command:

netsh int ip reset c:\resetlog.txt

[dylmurhaha]

nothing happened. i typed in verbatim netsh int ip reset c:\resetlog.txt and then also tried a forward slash, but it just paused for a second and then went to the next line in the cmd window