New guy seeking help, high packet loss DSL

[Prohearth]

Hey all, I'm getting high packet loss on my DSL line for about 2 weeks, I have contacted my ISP they said the local terminal had electrical problems and it has been fixed but I still have severe spikes every 2-3 minutes.

Basically I have a PingPlotter attached and I know where the problem is , starts right on the 2nd hop, what I'd like to know is if anyone can give me advice on what to say to my ISP, they've basically been blowing me off about the packet loss because the connection isn't dropping.

If you want/need any more info just ask, I'll give whatever answers I can

Thanks in advance

[johnwill]

If it starts at the second hop, it's their issue, not yours.

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.