WGR614 V6 NETGEAR Router and Vista - Computer can't find router

[chipmafia]

I have had the listed router for over a year now, it before I installed Vista, it worked fine.

Now, it still works fine, as long as I don't reboot. When I reboot, the computer doesn't recognize the router, and so there is no internet connection.

Usually, when I power cycle the router it works, but most of the time I have to hook my computer directly to the cable modem to establish a connection - then I switch the cables (cable to router, router to computer) and the connection establishes.

Sounds odd. What is going on there?

Thanks.

[johnhook]

chipmafia,

Check out:

http://kbserver.netgear.com/kb_web_files/n101692.asp

Vista seems to have connection issues with certain wireless routers - especially with laptop PCs.

If the link above doesn't help, check out:

http://kbserver.netgear.com/products/wgr614v6.asp

And browse through the FAQs on this site.

- John

[chipmafia]

I guess in my ignorance I really don't know what I need.

My laptop and PS3 connect just fine to the network. Even when the PC (it is directly hooked to the router) isn't able to connect, the wireless network is viable.

I'll try the suggestions on the link above, but I'm not sure they directly answer my problem.

[johnhook]

chipmafia,

Did you upgrade from XP to Vista? If so, there may be driver issues causing this problem. Go to your laptop MFG's support site, go to downloads, put in your model and locate the Wireless Network drivers for Vista. Download these drivers and install them. This might be the issue.

- John

[chipmafia]

The problem isn't with my laptop but with my desktop.

I didn't upgrade from XP, but I did a clean install. After that clean install, I started having problems with the desktop not recognizing the router. If I toy with it, the desktop will recognize the router as a "Residential Gateway" and it functions just fine - allowing my desktop to connect to the interent with the following connection:

Desktop -> Router -> Cable Modem

The Router, whether it is connected to the desktop or not, is always online. In otherwords, the connection between the Modem and the Router is sound. The connnection between the desktop and the Router is where I am experiencing this issue.

I have checked, rechecked, and bought new cables. Nothing.

Again, after some "toying" I can get it to work. The problem exists one reboot.

Thanks for your patience with my lack of clarity about the issue I'm having.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On each of the computers, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[johnhook]

chipmafia,

Go into your network adapter device properties - and DISABLE the option "allow windows to turn off this device to save energy" or something like that. Sometimes those disconnections are caused by windows turning it off for half-a-second for some odd reason

Also - go into your Router and disable uPNP.

Try these two things and see if this stops those disconnects.

- John

[chipmafia]

Originally Posted by johnwill

Please supply the following info, exact make and models of the equipment please.

What country are you located in. USA
Name of your ISP (Internet Service Provider).Metrocast Cable
What is the expected Upstream/Downstream speed for your ISP Connection? 6.0 Mbps x 384 Kbps
Make and exact model of the broadband modem.Arris TM502G
Make and exact model of the router (if a separate unit).NETGEAR WGR314 v6
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer. Homemade- AMD 64 3000+, 2 GB Ram
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. Vista Home Basic
The Internet Browser in use, IE, Firefox, Opera, etc.Firefox




Please give an exact description of your problem symptoms, including the exact text of any error messages.

Basically described above - Upon reboot, the computer does not recognize the router, and therefore does not connect to the internet. However, the router is connected to the internet and I am able to connect wirelessly with my laptop and PS3. If I unplug the desktop from the router and plug it directly to the cable modem, I get connection. Then, I can hook it back to the original configuration (modem->router->computer) and the computer then recognizes it.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On each of the computers, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Mike>ping yahoo.com

Pinging yahoo.com [216.109.112.135] with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=15ms TTL=51
Reply from 216.109.112.135: bytes=32 time=14ms TTL=51
Reply from 216.109.112.135: bytes=32 time=18ms TTL=51
Reply from 216.109.112.135: bytes=32 time=14ms TTL=51

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 18ms, Average = 15ms

C:\Users\Mike>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.1.3] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
MIKE-PC <00> UNIQUE Registered
CORNERSTONE <00> GROUP Registered
CORNERSTONE <1E> GROUP Registered
MIKE-PC <20> UNIQUE Registered
CORNERSTONE <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Users\Mike>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ULi M526X Ethernet Controller
Physical Address. . . . . . . . . : 00-13-8F-49-E2-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a8fe:fbfa:b304:2f70%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 11, 2008 10:55:00 PM
Lease Expires . . . . . . . . . . : Tuesday, May 13, 2008 10:54:59 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201331599
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.3%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3ceb:2307:3f57:fefc(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3ceb:2307:3f57:fefc%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Mike>

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[chipmafia]

Originally Posted by johnhook

chipmafia,

Go into your network adapter device properties - and DISABLE the option "allow windows to turn off this device to save energy" or something like that. Sometimes those disconnections are caused by windows turning it off for half-a-second for some odd reason

Also - go into your Router and disable uPNP.

Try these two things and see if this stops those disconnects.

- John

I did these things, rebooted, and I am still having the same problems.

I was able to unplug the router, plug it into the cable modem - acheive connection - then change it back to the original configuration, and obviously it works.

This is an untechnical assessment, but it is almost as if I am "priming" the connection.

[johnhook]

chipmafia,

Go to:

http://kbserver.netgear.com/release_notes/d103100.asp

Right-click on the appropriate download button (North America or elsewhere). Save this file to your desktop.

Follow steps 1 thru 12 on this page.

Reboot your cable modem and router AFTER this is complete. Try connecting up your Vista PC and see if you're able to access the Internet.

- John

[chipmafia]

I followed the steps, and nothing. I was able to resestablish connection, but only after doing what I did above.

No idea where to go next.

[johnhook]

chipmafia,

Go into the device manager, open up the network hardware, right-click on the Ethernet adapter you're using and click Properties. Click on the "Configure" button, then on the "Advanced" tab - go through the Property list and document all of the settings for each parameter. Also, click on the "Power" tab and make sure ALL power management features are disabled.

Dumb question and hopefully it won't insult you - but have you tried swapping the Ethernet cable between the PC and router with a different cable? Have you tried connecting to a different port on the router?

Check this out:

http://www.neowin.net/forum/index.php?showtopic=496371

There seems to be an issue with the Vista drivers for your motherboard's onboard Ethernet controller - and the WOL (Wake On LAN) settings. Read this post and it kinda sounds similar to the issues you're having.

One quick solution would be to disable the motherboard's built-in Ethernet hardware - go purchase a PCI Ethernet adapter (I like Intel's) that has driver support for Vista. Install this and you could see this problem go away.

- John