Can't find the router using AOL 9.1

[kcbbill]

Any help would be appreciated. We're trying to install a Linksys WRT54g router under XP service pack 2. DSL service is provided thru a Westell 6100modem into AOL (version 9.1 AOL browser). All connections are good, ut the system cannot recognize the router. Also, Internet Explorer (7) does not access the modem. USing the XP diagnosis app for networking, it comse back and says the WINSOCK settings are incorrect and resets to defaults (with restart). Where do I go from here? Thanks.

[johnwill]

Are you using AOL as your ISP? They sometimes have funny ideas how the Internet should work.

Let's see this for the machine in question.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[kcbbill]

johnwill --
Thanks for the reply .... here is the results of the IPSCONFIG /ALL requested.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : steve
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-13-D3-E5-B9-F4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
Lease Obtained. . . . . . . . . . : Friday, May 09, 2008 4:51:51 PM
Lease Expires . . . . . . . . . . : Saturday, May 10, 2008 4:51:51 PM

C:\Documents and Settings\Owner>

[johnwill]

You have a good connection to the router, let's see this.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG

PING <computer_IP_address>

PING <default_gateway_address>

PING 216.109.112.135

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[kcbbill]

johnwill....

here are the results of the pings sent with the router online.

thanks again for your help.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

C:\Documents and Settings\Owner>ping 192.168.1.100

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\Owner>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=91ms TTL=49
Reply from 216.109.112.135: bytes=32 time=88ms TTL=49
Reply from 216.109.112.135: bytes=32 time=91ms TTL=49
Reply from 216.109.112.135: bytes=32 time=90ms TTL=49

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 91ms, Average = 90ms

C:\Documents and Settings\Owner>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Owner>

[johnwill]

You don't appear to be getting DNS name resolution, though you do have an Internet connection.

Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.

[kcbbill]

johnwill ....
Thanks for the assistance. Finally achieved a good connection thru the router to AOL, as long as using the AOL version of the Internet Explorer. Still no using the Microsoft IExplorer7 to connect, but that is another issue. At least there is through-put, and the router works great as both a wired and wireless access point. IF you have any suggestions as to how to fix the IE connection problem, feel free to jump in anytime.

Thanks again.

[johnwill]

You might try resetting IE to defaults.

Reset Internet Explorer 7 Settings