internet connectivety problem?

[dasupermom]

I have had this problem for a long while now. I was getting help on another forum and ultimately got told to re-installed.
Well I'd rather TRY and fix it.
It seems my computer has a connectivety issue,everyone swears I have a firewall on. I say absolutely not. I was told that MAYBE when I uninstalled something(norten)it didn't all get removed and could be causing a problem. I have ran 100 malware scans so that can't be it and 2 online virus scanners.
I can actually surf freely over the net and play browser based games and do plenty of things.
But my isp provider said I he couldn't ping my puter,i was like oh great. So it seems when a prgram tries to reach me its not going through I have ttried so many logical things and can't seem to figure it out then I ran a diagnostic and got this:Show Saved Files
Internet Service
Default Outlook Express Mail htp / smtp FAILED
InBoundMailPort = 110
InBoundMailServer = htp (FAILED)
Ping request could not find host htp. Please check the name and try again.
InBoundMailType = POP3
Unable to connect to htp port 110
OutBoundMailPort = 25
OutBoundMailServer = smtp (FAILED)
Ping request could not find host smtp. Please check the name and try again.
OutBoundMailType = SMTP
Unable to connect to smtp port 25
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
Computer System YOUR-85B9519966
AdminPasswordStatus = 3
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = YOUR-85B9519966
ChassisBootupState = 2
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -240
DaylightInEffect = TRUE
Description = AT/AT COMPATIBLE
Domain = MSHOME
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = Gateway
Model = T3418
Name = YOUR-85B9519966
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 1
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 2
PrimaryOwnerName = James Melton
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
Roles
LM_Workstation
LM_Server
NT
Potential_Browser
Master_Browser
Status = OK
SupportContactDescription
eMachines, Inc.
www.emachines.com
(empty)
For Technical Support
1-(408)-273-0888
5 AM - 12 Midnight Pacific Standard Time
(empty)
For email tech support please log to :
http://help.emachines.com/tech_form.asp
(empty)
Technical Support website:
http://www.emachines.com/support
(empty)
SystemStartupOptions = "Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 2
TotalPhysicalMemory = 400998400
UserName = YOUR-85B9519966\Owner
WakeUpType = 6
Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 1
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 2
CSName = YOUR-85B9519966
CurrentTimeZone = -240
DataExecutionPrevention_32BitApplications = TRUE
DataExecutionPrevention_Available = TRUE
DataExecutionPrevention_Drivers = TRUE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 137644
FreeSpaceInPagingFiles = 699520
FreeVirtualMemory = 2049628
InstallDate = 12:31:38 PM 5/18/2007
LargeSystemCache = 0
LastBootUpTime = 4:05:18 PM 5/5/2008
LocalDateTime = 2:44:47 AM 5/6/2008
Locale = 0409
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|
NumberOfProcesses = 30
NumberOfUsers = 2
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = James Melton
SerialNumber = 76477-OEM-0011903-00103
ServicePackMajorVersion = 2
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 940268
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 391600
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
Modems PCI Soft Data Fax Modem with SmartCP
AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = PCI Soft Data Fax Modem with SmartCP
CompressionOff = +DS=0;
CompressionOn = +DS=3;
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
Default
60
0
0
0
0
0
0
0
0
0
Description = PCI Soft Data Fax Modem with SmartCP
DeviceID = PCI\VEN_14F1&DEV_2F20&SUBSYS_200014F1&REV_00\4&DC268A3&0&3880
DeviceType = Internal Modem
DriverDate = 8:00:00 PM 3/17/2005
ErrorControlForced = +ES=3,2,4;
ErrorControlOff = +ES=1,0,1;
ErrorControlOn = +ES=3,0,2;
FlowControlHard = +IFC=2,2;
FlowControlOff = +IFC=0,0;
FlowControlSoft = +IFC=1,1;
InactivityScale = "0a000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = PCI Soft Data Fax Modem with SmartCP
ModemInfPath = oem0.inf
ModemInfSection = ModemX
Name = PCI Soft Data Fax Modem with SmartCP
PNPDeviceID = PCI\VEN_14F1&DEV_2F20&SUBSYS_200014F1&REV_00\4&DC268A3&0&3880
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
Properties
192
1
0
0
255
0
0
0
255
0
0
0
5
0
0
0
ProviderName = CXT
Pulse = P
Reset = ATZ
ResponsesKeyName = PCI Soft Data Fax Modem with SmartCP::CXT::CXT
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L1
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-85B9519966
Terminator =
Tone = T
Network Adapters [00000012] NVIDIA nForce Networking Controller FAILED
Caption = [00000012] NVIDIA nForce Networking Controller
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 192.168.1.254(Same Subnet) (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Description = NVIDIA nForce Networking Controller
DHCPEnabled = TRUE
DHCPLeaseExpires = 4:05:51 PM 5/6/2008
DHCPLeaseObtained = 4:05:51 PM 5/5/2008
DHCPServer = 192.168.1.254 (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSEnabledForWINSResolution = FALSE
DNSHostName = YOUR-85B9519966
DNSServerSearchOrder = 192.168.1.254 (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 12
IPAddress = 192.168.1.64 (FAILED)
Pinging 192.168.1.64 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.64:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:40:CA:91:93:99
ServiceName = NVENETFD
SettingID = {67C4B36D-20CA-4E8E-A348-89F417948EA9}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = FALSE

so wht does this stuff mean? Failed false trues...please tell me the answer is here. Its annoying to not be able to not let my kids play their cd roms and WoW and I hope this post makes some sense and I hope I put in the right place thank you very much.

[johnhook]

dasupermom

Go to this address, download and run the norton removal tool:

http://service1.symantec.com/SUPPORT...nsf&view=docid

Scroll down and click on the orange "Download" button.

In those logs, your PC is pinging the router, but cannot ping it's own address 192.168.1.64. Either there are pieces of the Norton Firewall still installed and running or you've enable the Windows Firewall - which isn't a bad thing as long as it's configured properly.

See if the norton removal tool helps.

- John

[dasupermom]

I have ran a norten removal tool before. I went to click the download button again and it gives me a cannot display this page.
My windows firewall is off.
Back to Norten,I have uninstalled their stuff more than once then I go back and find more...iys neverending it seems, and i have had this problem for months.
So it is likely I do have a firewall somewhere going on somewhere since my pings aren't going through correct?

[johnwill]

Please post a HijackThis 2.00.2 Log here.

[dasupermom]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:28:25 PM, on 5/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 134.87.141.73:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: *.att.net
O15 - Trusted Zone: http://*.att.net
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: ActiveGS.cab - http://www.virtualapple.org/activegs.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/...nlineGames.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.mail.live.com/mail/w1/re...s/MSNPUpld.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1201728035968
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
O20 - AppInit_DLLs:
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

--
End of file - 8608 bytes

There ya go:)
ha ha I noticed this in my log http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab[/url]
to let you know this is one of the things I cannot access either.

[dasupermom]

I hate to double post..I know you guys are busy busy busy,but I have tried everything I know to fix this internet connectivety issue,but its coming to a point where I cannot update my software. I can not update anything actually not anti virus or my quick player. I am afraid this will drastically effect my the way my computer runs soon. Heck I even have to have windows update off(whole diff prob I think) So I would like to thank you for the help you have given and the help I will recieve,Thanks.

[johnhook]

dasupermom,

A few things stick out in the recent logs your posted. I would attempt to uninstall these software packages and see if your problem persists:

1) Grisoft AVG7 (AVG Internet Security DOES contain a firewall which might be installed and blocking the access to the services you describe)

2) PokerStars software - remove as this may contain adware.

3) SuperBlocker IE Add-On (uninstall via control panel, also go into IE, Tools, Manage Add-Ons, locate and disable ALL add-ons related to this)

4) Uninstall/disable SuperAntiSpyWare.

5) Go through IE's Tools, Manage Add-Ons and disable anything/everything that you've installed PRIOR to this problem.

6) Reset your IE options to their defaults

7) Download and install a DIFFERENT browser, such as Netscape or FireFox and see if you have the same issues (http://browser.netscape.com/)


Sorry for taking so long to get back with you. I've been swamped myself. I think you've got something installed either in IE or on your OS that's causing these connectivity issues.

Try these things and post your findings back here.

- John

[johnwill]

Another thing to try might be to boot in Safe Mode With Networking and see if you still have the issue.

[dasupermom]

okay i am like 97% positive all those things except poker stars you have noticed were put on after the problem.
I have actual had this problem for months,since att upgraded their I(I am not sure of the exact title) online protection to add norten to it,they sent the upgrades to soon and it was faulty soooo
and in safemode I still can't get into my yahoo games I want to play called spelldown.
I haven't treid using a cd in safemode however I will follow your steps and see what happens it couldn't hurt.
also when i try to uninstall AVG i get this message : Installer initialization failed due to following error:
Error: Initialization of the language file "C:\Program Files\Grisoft\AVG7" failed.
General failure.

[dasupermom]

oh and i have tried to install another browser but it didn't work due to connnectivity issues

[johnhook]

dasupermom,

The fact that you couldn't cleanly uninstall AVG7 is troublesome. I would go to Grisoft's website and see if they have a solution for this.

I'm thinking you have a mess of partially installed Internet Security components (Norton, AVG7, etc) that are messing things up.

Try what johnwill recommended - before windows starts booting, press and hold down F8 and boot up in "Safe Mode with Network Support". See your connectivity issues persist (Safe mode is SLOW - so don't expect much performance). If you can connect in THIS mode - then it's definately a software issue with some driver, service or software that's loading in Normal mode.

- John

[dasupermom]

okay so i went to safe and this time I actually was able to grt into yahoo games! I am so amazed lol
Also the pirates of the carebiean game actually gave me a log in screen.
So wth how do in figure this out? is there a way to compare the safe mode to the normal mode?
in safe mode would the add-ons and registry be different...umm and i know you guys are busy so thank you seriously so much,i appreciate the fact you are trying to help me figure it out instead of saying well just re-install windows,one reason being to easy i wouldn't learn anything two i can't find the disk(nor did i look very hard) so its definately software with some driver...hmmm can you explain that in uhh mom terms? software being like avg or ccleaner ect. right,driver though i don't understand those so well.

[johnwill]

Now that we have a baseline, here's the next steps.

Using MSCONFIG, start disabling groups of startup items and rebooting until it works. You'll narrow down the offending device or process, then we can figure out why it's a problem.

[dasupermom]

okay I had EVERYTHING diabled in start-up that it would let me disable apparently ctfmon won't disable,sooo
I was like wth so i clicked it to start in diagnostic,well that didn't work either hell i couldn't even load the net in that configuration. then i accidentally clicked normal so now EVERYTHING is loading again and i got this error: c/windows/system32/sotohuf.dll
the specified module could not be found
and at the top of the error box it said rundll
i googled it got no results. i think that is all the message tthe said so if not i will edit later. I am off to mess with the msconfig somemore

[dasupermom]

does any one know what the error in the post above means?