problem connecting wireless to desktop.

[trinighal]

Hello, can someone pls shed some light!!! I have a desktop running xp & a laptop running vista. Everything seems to be set up correctly, but when I try to connect wirelessly to the internet via the laptop I get a msg saying "the settings saved on this computer for the network do not match the requirements of the network."
I have tried going into the network setting section but I can't seem to figure out what I'm doing wrong. Please help I'm so frustrated!!!!!!!

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[trinighal]

Hi,
Country Canada
ISP Telus
Not sure, but it's high speed
Siemens gigaset SE 567
Wep
Laptop is hpDV9443(vista)
desktop is Dell 5150(xp)
I try to connect to the network & the msg says "the settings saved on this computer for the network do not match the requiremwnts of the network.( this comes up on the laptop.
Sorry I'm not that great on the computer but I'll tyr to give you all the info I can .
Also, when I hold the windows key etc., I get "... is not recognized as an internal or external or operable program or batch file.
Hope this helps. Thanks much!!

[johnwill]

Hold the Windows key and press R, then type CMD to open a command prompt:

Do you get the command prompt window by doing this this? That's a key first step.

[trinighal]

Hi, Yes I do get the command promp window & when I type the commands you suggested I get that it is "not recognized as an internal or external command, operable program or batch flie." When I hit enter a second and third time I just get C:\users\ and my name>. Thanks.

[trinighal]

Oh! I just tried it & it showed "please check the name and try again. I did and & it showed "ping request could not find host 216.. please check the name and try again.

[johnwill]

I want to see the ACTUAL output, not the Cliff Notes version. Again, please follow the instructions EXACTLY, and then post it here as requested.



Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[trinighal]

Hi, Pls bear with me as I am not that computer savvy. Did you need this info for both the laptop & desktop? If so how do I paste it here. Sorry you're probably thinking this is going to be a long one!!!
Also can I use a flash drive to get the info from the laptop to be able to paste it here???
Thanks for your patience!!!!

[trinighal]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\heads>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=108ms TTL=54
Reply from 216.109.112.135: bytes=32 time=107ms TTL=54
Reply from 216.109.112.135: bytes=32 time=108ms TTL=55
Reply from 216.109.112.135: bytes=32 time=108ms TTL=55

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 107ms, Maximum = 108ms, Average = 107ms

C:\Documents and Settings\heads>PINGyahoo.com
'PINGyahoo.com' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>NBTSTAT-n
'NBTSTAT-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : D9RP8Q91
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : domain.invalid

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : domain.invalid
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-C1-89-0E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
Lease Obtained. . . . . . . . . . : May 7, 2008 8:22:25 AM
Lease Expires . . . . . . . . . . : May 8, 2008 8:22:25 AM

C:\Documents and Settings\heads>Microsoft Windows XP [Version 5.1.2600]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>(C) Copyright 1985-2001 Microsoft Corp.
Copyright was unexpected at this time.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>PING 216.109.112
.135
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Pinging 216.109.112.135 with 32 bytes of data:
'Pinging' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=54
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=107ms
TTL=54
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=55
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=55
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Ping statistics for 216.109.112.135:
Ping request could not find host statistics. Please check the name and try again
.

C:\Documents and Settings\heads> Packets: Sent = 4, Received = 4, Lost = 0 (0
% loss),
'Packets:' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Approximate round trip times in milli-seconds:
'Approximate' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads> Minimum = 107ms, Maximum = 108ms, Average =
107ms
'Minimum' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>PINGyahoo.com
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>'PINGyahoo.com' is not recognized as an internal
or external command,
''PINGyahoo.com'' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>NBTSTAT-n
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>'NBTSTAT-n' is not recognized as an internal or
external command,
''NBTSTAT-n'' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>IPCONFIG/ALLMicr
osoft Windows XP [Version 5.1.2600]
The system cannot find the path specified.

C:\Documents and Settings\heads>(C) Copyright 1985-2001 Microsoft Corp.
Copyright was unexpected at this time.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>PING 216.109.112
.135
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Pinging 216.109.112.135 with 32 bytes of data:
'Pinging' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=54
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=107ms
TTL=54
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=55
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Reply from 216.109.112.135: bytes=32 time=108ms
TTL=55
'Reply' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>Ping statistics for 216.109.112.135:
Ping request could not find host statistics. Please check the name and try again
.

C:\Documents and Settings\heads> Packets: Sent = 4, Received = 4, Lost = 0 (0
% loss),
'Packets:' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>Approximate round trip times in milli-seconds:
'Approximate' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads> Minimum = 107ms, Maximum = 108ms, Average =
107ms
'Minimum' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>PINGyahoo.com
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>'PINGyahoo.com' is not recognized as an internal
or external command,
''PINGyahoo.com'' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>NBTSTAT-n
'C:\Documents' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>'NBTSTAT-n' is not recognized as an internal or
external command,
''NBTSTAT-n'' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>IPCONFIG/ALLDoDo
MM
The system cannot find the path specified.

C:\Documents and Settings\heads>

[trinighal]

Whew!! I actually googled & found out how to paste the info from the desktop into the above msg, however I can't seem to get the info from the laptop onto the flash drive or do I actually have to get that cd you suggested???
Anyway I'm off to work now. Thanks Much!!!

[johnwill]

You write the stuff into a text file with notepad and then copy the saved TXT file.

Also, NBTSTAT -n has a space before the -n, which is why it's returning an error. Also, IPCONFIG /ALL has a space before the /ALL.

[trinighal]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\heads>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=108ms TTL=55
Reply from 216.109.112.135: bytes=32 time=112ms TTL=55
Reply from 216.109.112.135: bytes=32 time=112ms TTL=55
Reply from 216.109.112.135: bytes=32 time=99ms TTL=55

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 112ms, Average = 107ms

C:\Documents and Settings\heads>PING yahoo.com

Pinging yahoo.com [216.109.112.135] with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=108ms TTL=54
Reply from 216.109.112.135: bytes=32 time=101ms TTL=55
Reply from 216.109.112.135: bytes=32 time=102ms TTL=54
Reply from 216.109.112.135: bytes=32 time=107ms TTL=55

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 108ms, Average = 104ms

C:\Documents and Settings\heads>NBTSTAT -n

Local Area Connection 2:
Node IpAddress: [192.168.1.64] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
D9RP8Q91 <00> UNIQUE Registered
MSHOME <00> GROUP Registered
D9RP8Q91 <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\heads>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : D9RP8Q91
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : domain.invalid

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : domain.invalid
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-C1-89-0E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
Lease Obtained. . . . . . . . . . : May 7, 2008 11:21:26 PM
Lease Expires . . . . . . . . . . : May 8, 2008 11:21:26 PM

C:\Documents and Settings\heads>

[johnwill]

I see that machine has IP Routing and a WINS Proxy enabled, that's certainly not normal. I also need to see the same stuff from the laptop machine.



Please do this on the XP machine and post the IPCONFIG /ALL again as well.

u]TCP/IP stack repair options for use with Windows XP with SP2.[/u]

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[trinighal]

Hi, here is the info after I followed the above instructions. I am , however still working on getting the same info off of my laptop to put it on this desktop in order to paste it in the msg. Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\heads>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : D9RP8Q91
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : domain.invalid

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : domain.invalid
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-C1-89-0E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
Lease Obtained. . . . . . . . . . : May 8, 2008 10:45:40 AM
Lease Expires . . . . . . . . . . : May 9, 2008 10:45:40 AM

C:\Documents and Settings\heads>Microsoft Windows XP [Version 5.1.2600]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\heads>(C) Copyright 1985-2001 Microsoft Corp.
Copyright was unexpected at this time.

C:\Documents and Settings\heads>
C:\Documents and Settings\heads>C:\Documents and Settings\heads>IPCONFIG /ALL

[trinighal]

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Heads>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Heads>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\Heads>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Users\Heads>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Heads-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11a/b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-66-6A-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-55-CB-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CA07C8F6-35DC-4126-9658-C38AC5D01
1AF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{EFC14176-A26F-4B19-8B0B-4D1960B7B
5DD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Heads>

Finally, I got it!!!